Scott Gregg | Page 14

Happy customer On time, free customer shuttle, free part and service at 5,000 beyond mfg warranty ($400.00) value and a free car wash. I was stunned! On time, free customer shuttle, free part and service at 5,000 beyond mfg warranty ($400.00) value and a free car wash. I was stunned! More

Helpful 0

Report | Print

Post buying experience less than stellar. Had a great experience with Tucson Subaru throughout the buying experience. Fast forward to the first scheduled maintenance. The appointment was made Had a great experience with Tucson Subaru throughout the buying experience. Fast forward to the first scheduled maintenance. The appointment was made when I bought my new Outback and was told it would be painless considering the first 24 months are free. So I show up for my appointment wait 30 minutes for an advisor to talk to me then he proceeds to tell me it will be $108.00 for an oil change. I tell him it's free and he looks at me like I'm an idiot. He claims never heard of such a thing. So he disappears comes back nearly ten minutes later and said the GM said yes. I am not impressed. I was hounded after the delivery if my new Outback to give a perfect survey and if I could not then don't submit survey. I hope this dealership is more about customer service rather than survey results. Like I said the buying process was great since then not do great. Upon completion of my service visit the advisor was able to make things right, therefore I changed my review from 3 to 4 stars. More

Helpful 0

Report | Print

For all USED car buyers...Hybrid Battery Warranty!!!! Hybrid Battery Fail. I bought a used 2005 Toyota Prius in February 2017, was never told to buy the EXTENDED Warranty and now in the first week of Jun Hybrid Battery Fail. I bought a used 2005 Toyota Prius in February 2017, was never told to buy the EXTENDED Warranty and now in the first week of June 2017, I am having to REPLACE the Hybrid Battery. Tucson Subaru really helped me out on this one. Review the warranty on the Hybrid Battery because it is only for so many years only! More

Helpful 0

Report | Print

Totally GREAT people - Easiest car buying experience ever! Great deals - no pressure - totally wonderful - Ken is the best - Scott in service too Ya want a great car - Easiest car buying experience ever! Great deals - no pressure - totally wonderful - Ken is the best - Scott in service too Ya want a great car - wonderful people - go to Tucson Subaru More

Helpful 0

Report | Print

Used vehicle repair. This is my second Subaru Outback I have purchased from Tucson Subaru. I purchased a used 2013 Suby Outback about two weeks ago. I understood it was us This is my second Subaru Outback I have purchased from Tucson Subaru. I purchased a used 2013 Suby Outback about two weeks ago. I understood it was used and came with a limited drive train warranty. A week after purchase, I had trouble with the key not being released from the ignition switch when shutting the car off. I took the car back to get it repaired. They took the car in and gave me a 2017 loaner. The Service Adviser Jesse Friedman called me and told me the part to repair my Outback would not be here for a week. I told him I was going on vacation next week and he said he would see what he could do. I got a call two days later and was totally surprised, my car was ready. The repair and loaner were totally covered. From the moment I walked in with the problem until I picked up the car, I was treated as though I had just purchased a brand new Subaru. They respected me and my time. Thank you to Scott Gregg, Jesse Friedman and the Sales Manager (did not get a card). I will purchase from Tucson Subaru again! Thank you. More

Helpful 0

Report | Print

Why I would buy another Subaru We recently bought a Subaru Outback. Unfortunately the car had a gps problem which Subaru tried to fix several times over a month period. When it beca We recently bought a Subaru Outback. Unfortunately the car had a gps problem which Subaru tried to fix several times over a month period. When it became clear the problem was reoccurring Subaru simply exchanged the car for a new one which works perfectly. The entire staff at Subaru were curtious and understanding. More

Helpful 0

Report | Print

Excellent customer service . Very responsive to all our questions and requests. Even after the sale, they continue to be willing to help. Nothing else needs to be said. . Very responsive to all our questions and requests. Even after the sale, they continue to be willing to help. Nothing else needs to be said. More

Helpful 0

Report | Print

Wonderful Staff and Service! Darla, Thank you so much for helping me learn more about the features of my Subaru Legacy Limited. I love my car! The Service Director was very helpf Darla, Thank you so much for helping me learn more about the features of my Subaru Legacy Limited. I love my car! The Service Director was very helpful teaching me how to open my trunk with the key fob. I know it is very silly I didn't realize I had to hold it down for so long. More

Helpful 0

Report | Print

Oil Consumption Recovery I purchased a crosstrek in 2013 that was plagued with oil consumption issues. Subaru was great on honoring the warranty, but the corporate side fell s I purchased a crosstrek in 2013 that was plagued with oil consumption issues. Subaru was great on honoring the warranty, but the corporate side fell short on helping get me into a new vehicle when I was done dealing with my existing one. My issues where never with the service response from Tucson Subaru because they were great to deal with. Needless to say I was pretty much done with Subaru as a brand, but I did include them on my list when I was shopping for a new vehicle and actually ended up buying another one. I did so because of my experience with Scott and Jade in the service department and because of Kevin G. in sales. Kevin was straight forward and did not use any high pressure tactics. I told him what I was looking for, he told me what he had and worked with me to get me a fair deal. More

Helpful 0

Report | Print

It was a long day but everyone stuck with the task at hand. Like I stated, it was a very long day. Tucson Subaru stayed with the task at hand and finally was able to come up with a solution. I was very concerne Like I stated, it was a very long day. Tucson Subaru stayed with the task at hand and finally was able to come up with a solution. I was very concerned about a problem I was having but we were able to come to a conclusion, I think, that was fair to all parties at hand. More

Helpful 0

Report | Print