Scott Gregg | Page 9

Taken care of as if I was family! Each service/recall visit has been taken care of promptly and with great efficiency! My Radio unit had gone wonky after initial recall software wa Each service/recall visit has been taken care of promptly and with great efficiency! My Radio unit had gone wonky after initial recall software was updated, the radio unit went into an infinite 15 second reboot cycle. Some unfortunate symptoms popped up after initial diagnostics which caused my battery to die as the unit was in an infinite boot cycle even without the key in ignition. Came back after that weekend and one of the head mechanics solved the bizarre issue by physically disconnecting the radio head unit. Which is apparently what the initial service tech should have done rather than remove a 30Amp fuse which ran everything from remote door locking (which is the only way to disable the alarm) to TPMS, and interior lighting. Both Raj Sihota and Scott Gregg are fantastic individuals who really go above and beyond to ensure total customer satisfaction. Even though units were backordered for a probable month they got mine in and replaced 1 week later. Truly the meaning of under promise and over deliver. Many thanks for such a great environment John L More

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Treated with respect I worked with Monica Schivone in sales and she was very professional, business like and knowledgeable about the product (Outback). Monica was quick to I worked with Monica Schivone in sales and she was very professional, business like and knowledgeable about the product (Outback). Monica was quick to get back to me with paperwork. In finance I worked with Traci Roberts, who was very professional and answered all my questions and those of my husband. All in all it was a very good experience and I would recommend the dealership and the sales person. Everyone I dealt with there was very friendly and professional. Thanx to all, Dana Hayes I am off to the hills to enjoy my AWD Ouback More

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Worked with me on AC repair I discovered 2 weeks ago that my AC had stopped working. They discovered the compressor needed to be replaced. They waived the total cost stating that I discovered 2 weeks ago that my AC had stopped working. They discovered the compressor needed to be replaced. They waived the total cost stating that I had “always had my car serviced regularly and I took good care of my car.” They also discovered the differential needed servicing and I was happy to I was happy to agree to that service charge. The AC is working better than before! The service department has taken care of my Crosstrek since I bought it in 2013. The staff is efficient and skilled. They have always advised me about what has to be taken care of outside of the routine service tasks and I have never been disappointed by their recommendations..They are patient, polite, and trustworthy—which is a credit to their Service Director Scott Gregg. More

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New Subaru / First Service I purchased my first Subaru and took it in for my first service! I was so happy with Service Writer, Jade and Service Manager, Scott! When I trade ca I purchased my first Subaru and took it in for my first service! I was so happy with Service Writer, Jade and Service Manager, Scott! When I trade cars the next time, my first stop will be Subaru! More

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Cracked Windshield Tucson Subaru was the only place we could get a Factory windshield. All others stated that a factory windshield would have to be ordered or use the wi Tucson Subaru was the only place we could get a Factory windshield. All others stated that a factory windshield would have to be ordered or use the windshield that they had in stock (which they claimed were "just as good"). We had a "just as good" replacement windshield on another vehicle. It was not just as good but inferior (it was replaced by a different company). The service at Subaru was completed on time, in a very professional manner, and a loaner car was provided. Excellent service and great people who went out of their way to assist us! More

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Dealer recommendation This is my second Subaru purchased at Tucson Subaru. Greg Landry was my sales person, and he could not have been more cooperative and understanding. W This is my second Subaru purchased at Tucson Subaru. Greg Landry was my sales person, and he could not have been more cooperative and understanding. When I told him I was unsure that the Ascent would fit in my garage (it's seven inches longer than my Outback) he went on a test drive with me to my house to see if the new Ascent would fit in. It did. He also, a few days after the sale - ON HIS OWN TIME - came back to my house to set the garage door opener for me and took a little additional time to explain all the new "bells and whistles" of the new car to me. I might add that the negotiation of the sale price was done in a reasonable and courteous manner. I will certainly not hesitate to recommend Greg to my friends. More

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The Best Emergency Response Ever During a major Service Appointment Friday the Eyesight settings were erased on my Outback. My husband just passed away and I was clueless about the During a major Service Appointment Friday the Eyesight settings were erased on my Outback. My husband just passed away and I was clueless about the settings. The Dealership Service Manager drove across town on Saturday to help me reset everything. Kudos! Grateful! Thank you! , More

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issues get resolved I have been getting my subarus serviced for the last 9 years at Tucson Subaru. Back when it was on speedway, it was a nice shop. Now it has a facto I have been getting my subarus serviced for the last 9 years at Tucson Subaru. Back when it was on speedway, it was a nice shop. Now it has a factory feel. I went there a few days ago because there was a sound coming from one of my tires. I was charged an exploration fee. Then I was told it was a pebble, then I was charged a fee for a kit to prevent the sound from happening. Meanwhile the service person coldly just told me my options and asked me if I wanted to have it done or not, as if that was an option. If there is a defect with the subaru brakes, then I would expect them to either fix the problem and not charge me for the kit, or not charge me for the exploration. I am not sure I am going to go back. Edit: I received a phone call from the manager right away. They addressed the issue with both the service person and with the extra fees. They do care about their customers. More

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Best Car Buying Experience!!! Thank you so much to Ken our salesman, Jen in finance and Scott in service. You all made us feel so welcome, just like a family. This was the easiest Thank you so much to Ken our salesman, Jen in finance and Scott in service. You all made us feel so welcome, just like a family. This was the easiest car buying experience in my opinion. Thank you again to everyone at Tucson Subaru. More

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Service Excellence Tucson Subaru service is always outstanding. Scott Gregg, the Service Director, really CARES what customers think. I have personally called him a fe Tucson Subaru service is always outstanding. Scott Gregg, the Service Director, really CARES what customers think. I have personally called him a few times and he's very appreciative to get my feedback. It is an actual PLEASURE to wait for my vehicle. I am very happy with the entire Tucson Subaru dealership and I LOVE my Forester! More

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