Scott Jacob | Page 9

I went in for an oil change. I was there early and they took my car right in and they were fast an wonderful to deal with took my car right in and they were fast an wonderful to deal with More

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2019 Ram Laramie purchased 2018 been in the shop at least once a month since purchase for days at a time. Dealership schedules appointments promises loaner only for no loaner upon arrival. Covered warranty i once a month since purchase for days at a time. Dealership schedules appointments promises loaner only for no loaner upon arrival. Covered warranty items are not covered due to apparently being damaged by the owner who doesn’t drive off terrain just highway and i am very picky about my truck being perfect. Radio was defective couldn’t be replaced until FCA put out a fix so family trip was canceled due to no navigation available. On numerous occasions i have scheduled appointments with loaner car provided upon arrival no car then it takes two days to replace a switch , look at my exhaust (which is now determined to be leaking but I’ve only been complaining about it for a year and told i don’t have a leak and not covered under mopar warranty) Steering wheel needs replacement for 3rd time but due to it deteriorating for the 3rd time its not covered under mopar warranty but first two times it was. Speakers have been replaced at least three times the screen blinks causing severe margins and nausea and the screen shows rear view while driving causing major distraction and illness. Upon opening the tailgate it literally came off into my hand and legs and now does not function properly since falling off but again is not covered for repair and blamed on my bed cover for this issue but problem existed prior too the cover being installed . This truck is junk other then its looks I’ve never been so disappointed in a automobile and a dealership like this absolutely poor customer service. I have given the dealership sales department several opportunities to work a new deal out and get me out of this truck or rectify the problem due to the safety issues and my family driving in this truck, but i never hear back or get a solution to the defective problems that need to be rectified through the warranty or lemon laws More

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Service was great, quick and timely handled. Truck came back completely fixed . Service advisor kept us informed in all work and in a timely manner back completely fixed . Service advisor kept us informed in all work and in a timely manner More

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Excellent, like always, The treatment it is personal and extremely professional, from everyone you make contact with. The Service Department goes above and beyond and acomodating. extremely professional, from everyone you make contact with. The Service Department goes above and beyond and acomodating. More

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Good place to visit if your in the market for a Dodge or Jeep product, even used vehicles. If u have a problem they are willing to work with you to fix,fair people. Jeep product, even used vehicles. If u have a problem they are willing to work with you to fix,fair people. More

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Easy to do business with best service team in New England area! Would recommend all my family and friends to go to Elmwood and be part of that family! area! Would recommend all my family and friends to go to Elmwood and be part of that family! More

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Dealership is number 1 in customer service also the service department is far ahead of all dealerships in the state. Customer satisfaction is their priory. service department is far ahead of all dealerships in the state. Customer satisfaction is their priory. More

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Service was great staff 👍 was also great and with all that is going on with The virus they did a awesome job of keeping you safe. that is going on with The virus they did a awesome job of keeping you safe. More

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Great job and very accommodating to my schedule and with a courtesy car. Couldn’t be more pleased with the communication and service. Thank you. a courtesy car. Couldn’t be more pleased with the communication and service. Thank you. More

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my contact with each and every person there was excellentTe. they have been top notch from my first encounter with sales to customer service and the service that they have provided for me each and every time I g they have been top notch from my first encounter with sales to customer service and the service that they have provided for me each and every time I go there. More

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