Scott Lackey
Scott Lackey at Shields Auto Center
Refer Me

Scott Lackey | Page 8

Service Advisor

Shields Auto Center

850 Broadmeadow Rd
Rantoul, IL 61866

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4.7
181 Reviews

I'm an outgoing person with great personality, I enjoy playing and spending time with my wife and kids fishing and boating. When ever I have the free time.

Dealership Experience

10 yrs, 4 mos

Industry Experience

18 yrs, 4 mos

Languages Spoken

English English

4.7

181 Reviews

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181 Reviews of Scott Lackey

November 18, 2021

Dealership Rating
Employee Rating

When some survey company asks me to write 15 words to complete here is my comment: I hate surveys that demand I write 15 words or more. Dear survey company, you get an F More

by no9z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2021

Shields Auto Center responded

Thank you for your 5-Star ratings and recommending Shields Auto Center. We understand that surveys can be a nuisance, but it does help give our staff special recognition of a job well done or if we have areas of improvement. We appreciate your feedback!

November 15, 2021

Dealership Rating
Employee Rating

I was very happy with the service I received. Work was done in a timely manner. More

by gnmmfoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 16, 2021

Shields Auto Center responded

We are pleased to hear that everything was completed to your satisfaction! We appreciate your feedback. Thank you for letting us know.

November 15, 2021

Dealership Rating
Employee Rating

The turn around time from the time I entered for the service work was under 1 hour which was very reasonable. More

by arlyn.rudin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Teresa Smith

Nov 16, 2021

Shields Auto Center responded

Thank your for the feedback, Arlyn. Reviews like yours provide encouraging feedback.

November 08, 2021

Dealership Rating
Employee Rating

We have had our Jeep Grand Cherokee in for transmission issues several times in the past few years. Each time it is "fixed" by rebooting it. Each time the fix lasts for a few days-weeks. This past time the More

by bobandbetty98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 19, 2021

Shields Auto Center responded

Bob and Betty, we appreciate your feedback and understand your disappointment. Vehicle issues are frustrating and inconvenient. We reviewed the service history on your Grand Cherokee and see that we have reprogrammed your transmission a couple of times. Each time, it did not have any codes and it passed all tests. At that time, we did what we could. We see that you have an upcoming appointment. We appreciate you making another appointment and your understanding in knowing that we are doing what we can to keep your vehicle running at its best.

November 03, 2021

Dealership Rating
Employee Rating

Always a pleasant experience. What I ask to have done from service is done with no surprises. More

by beego763
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dale Scudder

Nov 16, 2021

Shields Auto Center responded

It is gratifying to hear this! Thank you for taking the time to let us know.

October 31, 2021

Dealership Rating
Employee Rating

Service was done quickly and I was on my way for the day! Have a great day! More

by gemini52250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2021

Shields Auto Center responded

Perfect! That's what we want to hear. Thank you for your business!

October 29, 2021

Dealership Rating
Employee Rating

Professional, courteous, explained what they did. Serviced car in a timely matter. Everyone was very friendly from the service department to the cashier. More

by linda_carey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dale Scudder

Oct 29, 2021

Shields Auto Center responded

Linda, your review provides encouraging feedback. Thank you for letting us know!

October 29, 2021

Dealership Rating
Employee Rating

Communication was not good with a few of the employees. Manager of service was good to talk to but others walked around like they didn’t know what was going on. I had to go into Shield to get answers becau More

by CRIHNEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 29, 2021

Shields Auto Center responded

We really appreciate your feedback and we apologize for the lack of communication. Thank you for bringing this to our attention, so that we can improve our processes.

October 18, 2021

Dealership Rating
Employee Rating

The staff members were friendly and courteous. My wait time was minimal. They respected my vehicle and were careful not to get it dirty or cause any damage. More

by vjruss0718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dale Scudder

Oct 21, 2021

Shields Auto Center responded

Great feedback! This really means a lot to us. Thank you for sharing!

October 11, 2021

Dealership Rating
Employee Rating

Very professional! Very clean! Have been a Shields customer for many year! Will continue to be! More

by connieprestin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 15, 2021

Shields Auto Center responded

Thank you, Connie! We really appreciate your loyalty!

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