Scott Lackey
Scott Lackey at Shields Auto Center
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Scott Lackey | Page 9

Service Advisor

Shields Auto Center

850 Broadmeadow Rd
Rantoul, IL 61866

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4.7
186 Reviews

I'm an outgoing person with great personality, I enjoy playing and spending time with my wife and kids fishing and boating. When ever I have the free time.

Dealership Experience

10 yrs, 5 mos

Industry Experience

18 yrs, 5 mos

Languages Spoken

English English

4.7

186 Reviews

Write a Review

186 Reviews of Scott Lackey

October 31, 2021

Dealership Rating
Employee Rating

Service was done quickly and I was on my way for the day! Have a great day! More

by gemini52250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2021

Shields Auto Center responded

Perfect! That's what we want to hear. Thank you for your business!

October 29, 2021

Dealership Rating
Employee Rating

Professional, courteous, explained what they did. Serviced car in a timely matter. Everyone was very friendly from the service department to the cashier. More

by linda_carey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dale Scudder

Oct 29, 2021

Shields Auto Center responded

Linda, your review provides encouraging feedback. Thank you for letting us know!

October 29, 2021

Dealership Rating
Employee Rating

Communication was not good with a few of the employees. Manager of service was good to talk to but others walked around like they didn’t know what was going on. I had to go into Shield to get answers becau More

by CRIHNEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 29, 2021

Shields Auto Center responded

We really appreciate your feedback and we apologize for the lack of communication. Thank you for bringing this to our attention, so that we can improve our processes.

October 18, 2021

Dealership Rating
Employee Rating

The staff members were friendly and courteous. My wait time was minimal. They respected my vehicle and were careful not to get it dirty or cause any damage. More

by vjruss0718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dale Scudder

Oct 21, 2021

Shields Auto Center responded

Great feedback! This really means a lot to us. Thank you for sharing!

October 11, 2021

Dealership Rating
Employee Rating

Very professional! Very clean! Have been a Shields customer for many year! Will continue to be! More

by connieprestin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 15, 2021

Shields Auto Center responded

Thank you, Connie! We really appreciate your loyalty!

October 07, 2021

Dealership Rating
Employee Rating

We have always had excellent service provided by friendly and knowledgeable employees from salesman Terry, Teresa helping with sales paperwork, and everyone in the service department. Highly recommend Shiel More

by rfdable
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 15, 2021

Shields Auto Center responded

Thank you for the recommendation! We appreciate you taking the time to recognize our staffs efforts and for leaving such an awesome review!

September 30, 2021

Dealership Rating
Employee Rating

Shields has always came through for me, they about my vehicle as much as I do. More

by dtigert99
Recommend Dealer
Yes

Other Employees Tagged: Dale Scudder

Oct 15, 2021

Shields Auto Center responded

We appreciate your feedback. Our staff works hard to go the extra-mile for our guests!

September 28, 2021

Dealership Rating
Employee Rating

Outstanding in every way very attentive helpful courteous. Caring. Sincere polite. Knowledgeable fair. Engaging. Fair More

by allan.vogelsang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dale Scudder

Oct 15, 2021

Shields Auto Center responded

This is amazing feedback! Thank you for taking the time to let us know.

September 27, 2021

Dealership Rating
Employee Rating

I had a slight mix up in regards to to my service, but they fixed it right away! More

by tech.2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 15, 2021

Shields Auto Center responded

We are so glad that we got it fixed! Thank you for giving us the opportunity. We appreciate your business!

September 23, 2021

Dealership Rating
Employee Rating

They worked my car in and fixed it so I didn’t have to worry about it. More

by beezit65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dale Scudder , Greg Shields

Oct 14, 2021

Shields Auto Center responded

We are happy to help! Thank you for choosing Shields Auto Center. We appreciate your business!

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