Sean Bradford | Page 37

Only fixed what was broken. I appreciated the team not trying to sell me parts or services that were not needed. They were very good at looking for the direct problem and finding I appreciated the team not trying to sell me parts or services that were not needed. They were very good at looking for the direct problem and finding the right solution, without all the upselling and sales tactics. More

by fairyrain826 Verified Customer Verified Customer

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Great Service Very happy with the service and promptness of completing my oil change. Carli always has a smile when checking me in and the free candy never hurts. Very happy with the service and promptness of completing my oil change. Carli always has a smile when checking me in and the free candy never hurts. More

by Grecco Roman Verified Customer Verified Customer

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Outstanding and empathetic ‘16 Ford F150, 7K, broke down while visiting family in Kent. Even though we did not buy from Klaben, they treated us like family and loyal customers. ‘16 Ford F150, 7K, broke down while visiting family in Kent. Even though we did not buy from Klaben, they treated us like family and loyal customers. Klaben was able to diagnose, order parts, and repair within 3 days. Best Ford experience to date. Klaben is an excellent example of what a dealership should be and is an oustanding representative of the Ford brand. More

by Dave S from MN Verified Customer Verified Customer

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Great Experience - Professional It's nice to finally to have found a dealership that cares about the customer. I transfered from the Horrible Dealership Nick Mayer Ford. Worst Experi It's nice to finally to have found a dealership that cares about the customer. I transfered from the Horrible Dealership Nick Mayer Ford. Worst Experience ever. Your Money is all they care about now. It was a good dealership when it was Marshall Ford. Klaben is like a breath of fresh air. I would buy a car from Klaben but since Ford won't Honor and take care of a warranty, I won't be buying another Ford Product. I was a Customer for 30 years. Vehicles cost to much to have a car company not stand behind the their product. More

by DISCMANJEFF Verified Customer Verified Customer

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friendly, experienced team This service center has provided my vehicle with at least 10 years of friendly, experienced teamwork, even though it was not purchased at Klaben. I a This service center has provided my vehicle with at least 10 years of friendly, experienced teamwork, even though it was not purchased at Klaben. I am reassured that the replacement parts are correct and of the best quality. They are always willing to work with my schedule and to secure alternate transportation should I need it. The staff respectfully listens to my concerns and follows through on explaining the details of the problems to me. They treat my 2004 Taurus wagon with the same TLC and respect as they would a 2019 Lincoln! That's a class act! More

by MOOMABELL2 Verified Customer Verified Customer

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no nonsense The quick lane is exactly as advertised. The service staff does a great job of explaining the services they provide, recommending additional services The quick lane is exactly as advertised. The service staff does a great job of explaining the services they provide, recommending additional services(while not being pushy), and getting you in and out quickly. A clean waiting area, with coffee and doughnuts in the am...highly recommend! More

by Fyrdawg Verified Customer Verified Customer

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Excellent customer service The customer service, and assistance that I received compared to other dealerships was quite exceptional. Mike and James were very easy to work with, The customer service, and assistance that I received compared to other dealerships was quite exceptional. Mike and James were very easy to work with, and very accommodating. I will definitely recommend friends and family to them. More

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THE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD EASY, SIMPLE, FRIENDLY!!! Louis Polos was the best part of this experience! His willingness to help me through this deal in a very non traditional EASY, SIMPLE, FRIENDLY!!! Louis Polos was the best part of this experience! His willingness to help me through this deal in a very non traditional way, was awesome! Jennifer Bowen, with the final paperwork, in and out in under 22 minutes (my son timed it). EASY, SIMPLE, FRIENDLY! More

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Great Service Took my car in for an oil change, tire rotation, and 38 point inspection. The appointment ended up taking quite a bit longer than expected but when th Took my car in for an oil change, tire rotation, and 38 point inspection. The appointment ended up taking quite a bit longer than expected but when the service manager, Sean Bradford, learned this from Mona, he immediately said the appointment was covered. Even though I offered to pay a few times he not accept payment from me and he also included new wiper blades. This service department is all about taking great care of their customers! More

by Mike and Anita Young Verified Customer Verified Customer

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Battery diagnostic Extremely friendly and helpful. Assessment was thorough and efficient. Diagnosed quickly and resolved in a timely manner. Service team was extremely Extremely friendly and helpful. Assessment was thorough and efficient. Diagnosed quickly and resolved in a timely manner. Service team was extremely attentive and ready to resolve my problem. More

by mtkeown Verified Customer Verified Customer

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