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Sean Bradford
Sean Bradford | Page 38
Service Lane Manager
Klaben Ford Lincoln
1089 West Main Street
Kent, OH 44240
377 Reviews
I started out as a porter then a Service Advisor, and Service Director at Cleveland area Ford/Lincoln dealer. My wife and children have been my motivation and inspiration, I am blessed. I have definitely realized what it means to work in an organization completely committed to and driven by a "customer first" culture/business model. Our team is just that and always working to get better together every day. Thank you in advance for taking the time to provide your feedback.
Read moreDealership Experience
9 yrs
Industry Experience
35 yrs, 3 mos
Specialties & Trainings
Ford Lincoln Service Manager Master Certified
377 Reviews
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377 Reviews of Sean Bradford
December 14, 2017
Battery replacment Sean and Kim explained the problem and gave us a Lincoln loan car. Explained parts would have to be ordered to correct problem. Car expected to be rea Sean and Kim explained the problem and gave us a Lincoln loan car. Explained parts would have to be ordered to correct problem. Car expected to be ready following AM. More
by DICKHUTH
Verified CustomerOther Employees Tagged: Kim Wolfram
November 29, 2017
Great sales staff and managers Would recommend Joe when purchasing a new vehicle. Very knowledgeable about the vehicle and answered any questions that had. Jim Bills was great to al Would recommend Joe when purchasing a new vehicle. Very knowledgeable about the vehicle and answered any questions that had. Jim Bills was great to also work with on the deal. All in all a great experience from start to finish. Second note the service department is a little disheartening. My other truck has been there for going on two weeks and they can’t seem to find the issue with the truck. After two attempts to get my truck back to Virginia the same code came up twice. More
by Champion Land and Lawn
Other Employees Tagged: Tom Alcorn , Andy Bellian, Joe Bellian, Jim Bills, Brandon Pritchett, Stephanie Slomberg
November 23, 2017
Radiator I needed a new radiator. I went to Klaben. They replaced said radiator. There have not been any problems since then. I am very satisfied. I needed a new radiator. I went to Klaben. They replaced said radiator. There have not been any problems since then. I am very satisfied. More
by Jshelbou
November 09, 2017
Above and beyond After purchasing a used vehicle at Klaben, a mechanical problem surfaced. Kim took control of the situation and went above and beyond all expectations After purchasing a used vehicle at Klaben, a mechanical problem surfaced. Kim took control of the situation and went above and beyond all expectations in getting it repaired. The vehicle was not a Ford product but this did not matter to her, or the rest of the Klaben family. The satisfaction of their customer was the goal and Kim facilitated all aspects. She secured repair of this, on our behalf, which turned out to be covered by a tech bulletin, had a manufacturer's dealership perform required work, and got our vehicle back in record time. I could not be more pleased with the attention to details, her genuine interest, and thorough and professional handling of the situation. From the sales staff to the service department, this dealership is every inch the professional and their customers are their number one priority! More
by roadstarken
Other Employees Tagged: Kim Wolfram , Don Batten, Gene Kallmeyer, Kyle Sott
October 17, 2017
Maintenance Took my car in for maintenance. I was given a free rental for the day. They found something wrong during the process but called me to make sure it was Took my car in for maintenance. I was given a free rental for the day. They found something wrong during the process but called me to make sure it was ok to fix etc. More
by RHOROBERTS
October 02, 2017
Rating We have been very satisfied with getting an appointment when needed and good service. Workers get job done in a timely manner. Thanks again . Mar We have been very satisfied with getting an appointment when needed and good service. Workers get job done in a timely manner. Thanks again . Marvin Cline More
by ECLINE6609
Other Employees Tagged: Brandon Pritchett
September 27, 2017
Courteous and Helpful Service The drivers side exterior lock cover fell off my 2017 Ford Fusion while driving. When I called Klaben service, Sean Bradford asked me to bring the ca The drivers side exterior lock cover fell off my 2017 Ford Fusion while driving. When I called Klaben service, Sean Bradford asked me to bring the car in so they could ensure that there was no defect or damage to the latches that lock this cover into place. He then ordered a new door lock cover and kept me updated on delivery and painting to match my vehicle color. When the part was ready, Sean offered to mail the cover to me so I wouldn't have to make an extra trip to the dealership. Since I volunteered to come in, he had one of his teammates run my car through their car wash as a courtesy. The staff at Klaben understand quality customer service and deliver! More
by LanceB
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