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Shane Jackson

Overview Reviews (42) Inventory (413)

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Shane Jackson

Sales

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.9

42 Reviews

Overview Reviews (42) Inventory (413)

Dealership Experience

9 mos

Industry Experience

6 yrs, 2 mos

Languages Spoken

English

4.9

42 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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42 Reviews of Shane Jackson

November 21, 2025

Dealership Rating

Employee Rating

Made the process super easy and everyone was great to work with, had the truck shined up and ready for me within a day. work with, had the truck shined up and ready for me within a day. More

by kadenweimer223

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Osborne, Josh Hubbard

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Nov 21, 2025 -

Joe Machens Capital City Ford responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

November 14, 2025

Dealership Rating

Employee Rating

I am so happy I came to this dealership. The service was outstanding, and everyone answered my questions and were helpful. I will definitely be back for my next car! The service was outstanding, and everyone answered my questions and were helpful. I will definitely be back for my next car! More

by JoanJohnsonOzarks

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jaden Keller, Frank Ferguson

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Nov 14, 2025 -

Joe Machens Capital City Ford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 12, 2025

Dealership Rating

Employee Rating

Thomas and Frank were both very helpful. The buying process was painless and fairly fast as well. Would recommend Capital City Ford! The buying process was painless and fairly fast as well. Would recommend Capital City Ford! More

by jblackwell

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Thomas Barker, Frank Ferguson

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Nov 12, 2025 -

Joe Machens Capital City Ford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Joe Machens Capital City Ford!

November 07, 2025

Dealership Rating

Employee Rating

Always a great car, solid deal, and smooth sales process with Capital City Ford & Josh Hubbard the “croc star.” with Capital City Ford & Josh Hubbard the “croc star.” More

by JD

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tom Stegeman, Josh Hubbard, Frank Ferguson

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Nov 07, 2025 -

Joe Machens Capital City Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 30, 2025

Dealership Rating

Employee Rating

Were very helpful and kind. I would do business with them again! Checked in on me even after the sale. I would do business with them again! Checked in on me even after the sale. More

by maryrkoch59

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shane Jackson

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Oct 30, 2025 -

Joe Machens Capital City Ford responded

Thanks for your feedback on your recent visit to Joe Machens Capital City Ford. It's great to hear that we were able to assist you and that you had such a positive experience.

October 29, 2025

Dealership Rating

Employee Rating

Jayden was incredibly helpful and attentive to my needs when I was looking for a specific car. He went above and beyond to make sure I received the perfect one and his communication was top-notch througho when I was looking for a specific car. He went above and beyond to make sure I received the perfect one and his communication was top-notch throughout the process. I'm thrilled with my new car and highly recommend Jayden and his team at Ford! The total package!! More

by Janayday48

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jaden Keller

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Oct 29, 2025 -

Joe Machens Capital City Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

October 25, 2025

Dealership Rating

Employee Rating

Excellent customer service and a pleasant car shopping experience. Thomas was professional and worked to get what we were looking for without being overly pushy. Very happy with our experience. experience. Thomas was professional and worked to get what we were looking for without being overly pushy. Very happy with our experience. More

by Rkbschrage

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Thomas Barker, Frank Ferguson

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Oct 25, 2025 -

Joe Machens Capital City Ford responded

Thank you so much for choosing Joe Machens Capital City Ford! Please let us know if we can be of any more assistance.

October 20, 2025

Dealership Rating

Employee Rating

The whole team was great in helping us with our purchase. Thank you to all of them. Thank you to all of them. More

by CKIRKW1

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Harold Love, Brad O'Dowd

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Oct 20, 2025 -

Joe Machens Capital City Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 17, 2025

Dealership Rating

Employee Rating

They were friendly and helpful finding us a truck to fit our budget Mike.,Shane. Frank and Josh all went out of their way to assist us in any way they could our budget Mike.,Shane. Frank and Josh all went out of their way to assist us in any way they could More

by Tannya.newberry71

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Michael Gross, Josh Woodruff, Frank Ferguson

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Oct 19, 2025 -

Joe Machens Capital City Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Machens Capital City Ford!

October 16, 2025

Dealership Rating

Employee Rating

The Machens guys are top notch. I can't recommend them enough. I gave Mike Gross a list of what I wanted and he found it for me. Kieth was great throughout the buying process. Shane I can't recommend them enough. I gave Mike Gross a list of what I wanted and he found it for me. Kieth was great throughout the buying process. Shane was extremely knowledgeable and thorough when we got to financing. If you want a car I whole heartedly recommend the Machens group. More

by wrightphotollc

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Keith Schoolfield, Michael Gross, Frank Ferguson

Report | Print

Oct 17, 2025 -

Joe Machens Capital City Ford responded

Here at Joe Machens Capital City Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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