Spencer Parker | Page 9

Great experience, excellent service I love my new BMW, the buying experience was exceptional, the salesperson Brock went out of his way to provide the very best levels of service. I love my new BMW, the buying experience was exceptional, the salesperson Brock went out of his way to provide the very best levels of service. More

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Very Positive Buying Experience Working with Sam Picchietti to purchase my new 2016 BMW 5 Series was a pleasure. I had been planning and researching the purchase of my first BMW for Working with Sam Picchietti to purchase my new 2016 BMW 5 Series was a pleasure. I had been planning and researching the purchase of my first BMW for a very long time and my experience with Sam and the team at Knauz exceeded my expectations. Sam was upfront with information, attentive and knowledgeable and very responsive to my needs. Sam even picked me up personally at the nearby train station to bring to Knauz to take delivery. Spencer Parker was also great to work with. As the BMW Genius he was very thorough in showing me the new features and functionality of the vehicle. He took great care to go over items at the right pace and depth of detail. Thanks to Spencer, I left the dealer with a very high comfort level about the features on my new 535i. I would highly recommend Sam, Spencer and the team at Knauz to anyone considering a new or pre-owned BMW. More

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Purchased used BMW Great service during entire purchase. Showroom was very clean the service was awesome from start to finish. I would consider buying another car from K Great service during entire purchase. Showroom was very clean the service was awesome from start to finish. I would consider buying another car from Kanuz. More

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New Car Buying at it's FINEST I've been driving BMWs for 40 years. I just traded my '05 daily driver for a thoroughly modern 2016. Most dread the whole car experience....did I get I've been driving BMWs for 40 years. I just traded my '05 daily driver for a thoroughly modern 2016. Most dread the whole car experience....did I get a fair deal? Should I have shopped all around? Is this the right car? Will the dealer take care of me? Let me tell anyone that the experience was all the fun and excellent experience that you might hope for. The client advisor, Bob Geisheker was totally professional, knowledgeable, understanding, good listener.....an ally and advocate. Scott Adduci made the paperwork almost fun and interesting, both on line and old school forms......a new license plate right on the spot as well. To top everything off, Spencer Parker, "GENIUS", was the final highlight. He appeared along side my new X4, and brilliantly, patiently, personably, walked me through all the nits and grits of the car, helping me to become familiar and set it up to all my preferences. Could have spent another hour and 1/2 with Spencer, having so much fun, but figured he deserved a break from me. Once I live with the car for awhile I can call Spencer and book a time to come in and retune, refresh, all the good things that this old guy forgot and might want to set up differently. If you're going to invest your hard earned time and dollars to buy a car, these are the guys you want to get to know 1st hand! More

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Amazing!! The team Was above and beyond !! Wow !! Loved Bob- was so accommodating, rich in knowledge, rich in expectations for his team and my experience and The team Was above and beyond !! Wow !! Loved Bob- was so accommodating, rich in knowledge, rich in expectations for his team and my experience and rich in the culture of excellence!! Thank you !!!!!! More

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Pleasureable, no hassle buying experience I recently worked with Ken to lease a 2017 x5. The entire experience was easy, well coordinated and hassle free. I had Ken build me a car through BM I recently worked with Ken to lease a 2017 x5. The entire experience was easy, well coordinated and hassle free. I had Ken build me a car through BMW because Knauz did not have the exact car that I was looking for. I did not feel pressured to lease a car that they had in stock which I appreciated. I had some special requests which were accommodated without a problem. I would highly recommend working with Ken to purchase a vehicle. Also, I had a great experience with Spencer, BMW Genius, during delivery. More

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Ease / Options / Experience / +Rolly Davidson tl;dr: This is a dealership that would meet the needs for all types of buyers. We’ll be back. “Whew.” That’s the feeling we had when we drove a tl;dr: This is a dealership that would meet the needs for all types of buyers. We’ll be back. “Whew.” That’s the feeling we had when we drove away from Knauz BMW yesterday afternoon. With the first of our two current BMW leases approaching end-of-term, we had been inundated with solicitations from our local dealers trying to get us to upgrade early. We take incredible care of our vehicles and put very few miles on them, so we’re used to early-upgrade lease offers coming our way. This was our first BMW lease to renew; with other brands we’ve leased before it was a simple process: you go to the dealer, choose which vehicle is appealing, and essentially drive away. The local dealers we’d been visiting in response to their solicitations and marketing were not an easy experience. One of them played dumb, acting clueless about the phone conversations we’d had and wasting hours of our time in the process. The other gave us a snippy song-and-dance about how BMW is not really a brand that does early upgrades, but they’d see what they could do - and never received any follow-up. Additionally, these local dealers had very limited inventory, and wouldn’t even let us look at any vehicles. Both dealers were not welcoming culturally either - one was full of retirees and the other was full of slick hotshots - I felt like maybe BMW was not a brand I could align with from a personality perspective either. It felt like one big circle of revolving confusion, so we had begun to consider other brands just to escape what seemed like BMW being a cruddy brand to do business with. Before throwing in the towel, I recalled seeing the Knauz name on the plates for an X3 that I fell in love with, so I decided to check them out online to see what their inventory was like. (We acquired our current cars from a great dealer when we lived in California, where there was row after row of inventory for us to browse, and the sales service was impeccable.) I was delighted to see not just one but eight potential X3 units that I was interested in at Knauz, so submitted an online inquiry early one morning. Within a couple hours I received a follow-up from Rolly Davidson with clear pricing and an invitation to drive down from Milwaukee to Lake Bluff to visit. We exchanged a few more emails about some other stock options and settled on an appointment time when we were free on a Saturday morning. While the emails were pleasant and quick, I was still cautious about what the experience would be like when we arrived. Big build-up here just to describe our positive experience. Sorry. We arrived around 11am and drove off in our new car around 3pm, entire deal complete with a bow on it. When we walked in the door, Rolly Davidson knew exactly who we were and welcomed us. We had such a nice time with Rolly - he immediately walked us to the lot, giving us the history of Knauz and describing their successes as a dealer. He knew what I was interested in so he got us straight to the area where we could see what I wanted, gave us some quick pros and cons about various models, and within just a couple minutes an X3 was pulled out for us and we started getting lessons - I felt like I’d already signed the deal and was ready to drive off! He had us take the car (which was not even in my top 8 from online research, so bonus points for the in-person inventory being even better than online!) off by ourselves to experience, and when we got back we sat down and crunched the numbers pretty quickly. I knew where I wanted the numbers to be, even after the X3 I fell in love with was above and beyond what I expected, and Rolly got us pretty close. We shared some common interests that we hadn’t found in anyone since we moved to Wisconsin, so our four-hour visit was not all about business. As clients we felt individually-considered and respected. Go. See. Rolly. Throughout the deal development we also worked with Spencer Parker, a BMW Genius, who took care of the grounding of our old BMW, and then spent about an hour with us training us on the upgrades to the technology in this X3 versus our previous car. Spencer knows his stuff and obviously has a huge passion for his work. It was a fun session and it felt like he enjoys showing off the BMW product, not just completing a task assigned to him. He offers real-time support via phone or email and will even stop by to help if he’s in our area. I can’t imagine receiving this authentic level of ongoing service from the other dealers we visited. The dealership was fresh and newly-remodeled. Still a German luxury vehicle dealership but spacious, clean, and enjoyable nonetheless. We were served water and snacks throughout the visit, and there’s a full coffee/snack bar for use during sales and service appointments. The clients in for service and coming in for sales appointments were of all types and ages. It is a very active dealer that feels more complementary to a component of your lifestyle rather than a destination of stuffy appointment. I think anyone could walk in with no appointment and be taken care of adequately. There were sales people of all kinds that I think could meet anyone’s personality preferences. There are a lot of great points about their service offers, but I can’t recall any of them specifically after the whole buying experience. All I know is that even though it’s 60 miles away from us, I will make the drive to Knauz for their service/maintenance, and will look forward to catching up with both Rolly and Spencer. Overall dealer review: 4 stars - only a subtraction for the distance from Milwaukee Rolly Davidson (Sales): 5 stars - genuinely nice guy, smart, conversive, respectful, good laughs Spencer Parker (BMW Genius): 5 stars - it’s great working with people who love what they do Inventory: 5 stars - so many great options, and the prices are respectable Online: 4 stars - great communication, easy-to-use website - I think we could’ve done the entire deal online if we wanted More

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A MINI purchase to remember! My family and I drove down from Wisconsin to drive a couple of certified MINIs listed on the website. This was our first car purchase from Dave Benck, My family and I drove down from Wisconsin to drive a couple of certified MINIs listed on the website. This was our first car purchase from Dave Benck, and although anyone can sell you a car once, it is noteworthy to want to buy your next car from that same salesperson. An ultimate professional, Dave worked with us on all aspects of the buying process, and took the time to introduce us to each of the other team members as we worked through the process. We met and worked with Bob, Spencer, Steve, and Doug and all were fantastic to work with mixing the right amount of business with an easy going style. This purchase couldn't have been simpler or more pleasant. If you are looking for a great place to buy your next car go to Knauz and ask for Dave Benck. More

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Very positive experience-again This wasour4th car buying experience at Knauz. as with each our previous experiences, we were impressed by the knowledge staff and their commitment to This wasour4th car buying experience at Knauz. as with each our previous experiences, we were impressed by the knowledge staff and their commitment to customer service. More

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Quick and Friendly I would recommend this dealership and working with Bob on a car purchase. Long story short, he made the purchasing process incredibly efficient, easy I would recommend this dealership and working with Bob on a car purchase. Long story short, he made the purchasing process incredibly efficient, easy, and accommodating. I was able to work out the pricing and specifics of a CPO purchase and a trade-in via the phone and email before even walking into the showroom, which I highly appreciate and saved quite a bit of time. All of the staff, including Bob, are very friendly and courteous. I would purchase from here again. Thank you. More

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