Staci S. | Page 4

Staci need a raise! She is amazing and so helpful! She knows her job! She listened to everything I had to say before she recommended anything and she always kept me in t She is amazing and so helpful! She knows her job! She listened to everything I had to say before she recommended anything and she always kept me in the loop regarding my car especially if they found something I didn’t request. More

by bettychoi1999 Verified Customer Verified Customer

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Sierra Toyota is very reliable. And that is because of the calibre of their employees. Very friendly and helpful And that is because of the calibre of their employees. Very friendly and helpful More

by Carole Beauchamp Verified Customer Verified Customer

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Staci gave me the best customer service i've ever had Thank you staci and my tech Thank you staci and my tech More

by dylanwelch81 Verified Customer Verified Customer

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Service was great. Been using Sierra Toyota for many years and will continue to do so. Been using Sierra Toyota for many years and will continue to do so. More

by teyle Verified Customer Verified Customer

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Excellent customer service. Knowledgeable about repairs. Takes care of vehicles to ensure safety. Kept me up to date on what was going on with my Rav. Answered all my questions Knowledgeable about repairs. Takes care of vehicles to ensure safety. Kept me up to date on what was going on with my Rav. Answered all my questions well. I may have scared everyone because I had some writing to do for work. They thought I was writing about them but I wasn't. If I had been it would have all been good. More

by louisehardinstl Verified Customer Verified Customer

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Excellent service I feel confident in. They check all the things on car that need to be checked on. Costumer service people so nice and explain things clearly and what I need to do next They check all the things on car that need to be checked on. Costumer service people so nice and explain things clearly and what I need to do next or get fixed. More

by HAMILTO69 Verified Customer Verified Customer

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Fast and prompt service! Excellent service! Thanks for taking great care of us! We will be back! Excellent service! Thanks for taking great care of us! We will be back! More

by David53denn Verified Customer Verified Customer

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Was very pleased with service, I had called at last minute Jared got me in and taken care of quickly. Everyone was helpful and friendly as always. Big Thanks minute Jared got me in and taken care of quickly. Everyone was helpful and friendly as always. Big Thanks More

by JENJIM.SPIRITROCK Verified Customer Verified Customer

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1. I had asked that the backseat be repaired. I wasn’t told that it couldn’t be repaired in this visit and another technician would have to look at it but I didn’t learn this until I was at the counter to told that it couldn’t be repaired in this visit and another technician would have to look at it but I didn’t learn this until I was at the counter to pay the bill and had no other way to get home. I said, “If you had told me, I would have let you keep the car until it could be fixed because we have three cars and two drivers and the time to make another appointment is a major hassle.” 2. I had been called about what to do about a tire that couldn’t be repaired. The option I selected was to put on the spare bc the bad tire was under warranty with Discount Tire. AFTER I got down there to pick up the car, I was told, “We couldn’t get the spare tire out bc you didn’t have the right equipment but we pumped it up so you can drive down to Discount Tire right now.” To which I responded, “I DON’T HAVE TIME TO GO TO DISCOUNT TIRE ‘RIGHT NOW’ AND IF YOU HAD TOLD ME THAT, I WOULDN’T BE HERE PICKING UP THE CAR.” 3. The possibility of a free rental was offered and that person slipped away and I didn’t see them again. 4. When I got home and looked at your report, I saw that the cabin air filter was marked red and needed replacing but it wasn’t done and no one told me about it. 5. Nothing in the report I was given mentioned the bad tire and nothing identified which one needs to be replaced. 6. When I took the car to Discount Tire on Saturday, none of the tires were low on pressure so I called you to ask if you knows with tire was bad. The person on the phone asked, “how are you today?” I said, “I’m still unhappy about my service experience with you on Wednesday.” She said, “I understand that.” And went in like I had said nothing 7. When I told Discount which tire the problem was with, they came back to say, “We were able to repair the tire and I don’t know why Toyota said it wasn’t fixable bc the problem was right in the middle of the tread.” 8. A friend reinstalled the seat for me that your technician couldn’t. 9. Discount Tire showed me the tool needed to access my spare and told me I could buy one on Amazon. How could a Toyota garage not have a tool to access the spare tire on a Toyota vehicle? In over 25 years as a Sierra Toyota customer under three different owners, we have never experienced anything close to this. More

by theyoungbloods Verified Customer Verified Customer

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Great customer service. Communicated with me throughout everything. Recommend them to everyone who needs service Communicated with me throughout everything. Recommend them to everyone who needs service More

by reneeandangel Verified Customer Verified Customer

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