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Susan Brown
192 Reviews
I began my career in the automotive industry in 2021 and joined Subaru of Gwinnett in August 2023. Originally from Burlington, North Carolina, I’ve always loved connecting with people — a passion that began when I traveled the country with True Majority, a grassroots organization founded by Ben Cohen of Ben & Jerry’s. I’m grateful for my wonderful spouse, our two grown children, and our lovable bulldog who keeps life entertaining. My favorite part of Subaru of Gwinnett is the people — the sense of family, teamwork, and genuine care that make this place truly special.
Read more192 Reviews
Write a ReviewDealership Experience
4 yrs, 10 mos
Industry Experience
23 yrs, 1 mo
Languages Spoken
English
192 Reviews of Susan Brown
January 30, 2024
Fantastic service representatives, great waiting area, and fast service. I've been very happy every time I've used this dealership, from purchase to maintenance. and fast service. I've been very happy every time I've used this dealership, from purchase to maintenance. More
by kristenbrite
Other Employees Tagged: Jeff Bowman, Emma Urquia
December 09, 2023
Clean, helpful, enthusiastic, attentive to detail. Didn’t make me feel uncomfortable. Great service. Great atmosphere Didn’t make me feel uncomfortable. Great service. Great atmosphere More
by CHRIS.SMITH7
Verified CustomerOther Employees Tagged: Tim WIllis , David Gozalves
October 31, 2023
We have owned many cars through the years and sat in many services waiting rooms but have NEVER had the pleasant experience that we had on Friday. I wish we had bought a Subaru years ago!! services waiting rooms but have NEVER had the pleasant experience that we had on Friday. I wish we had bought a Subaru years ago!! More
by PATTIYPRZY
Other Employees Tagged: Jody Vaughn , Issa Kone
October 06, 2023
Adam made the trade-in experience super easy. He has a great personality and made our wait enjoyable with his personal & humorous conversations. We were in and out in just a few hours. Susan, in He has a great personality and made our wait enjoyable with his personal & humorous conversations. We were in and out in just a few hours. Susan, in finance, was very efficient and pleasant to work with. I would definitely recommend this dealer ship to friends and family. The only suggestion I would make is for finance to clean out the voice mail so that messages could be left. More
by CHRISTIYOUNG
Other Employees Tagged: Adam Anderson
September 27, 2023
Older woman making first car purchase on my own. Fantastic experience from first visit through post purchase visit to learn about tech in car. Highly recommend this dealer and this car- Subaru Outba Fantastic experience from first visit through post purchase visit to learn about tech in car. Highly recommend this dealer and this car- Subaru Outback More
by annward
Other Employees Tagged: Adam Anderson
September 24, 2023
Good service was very nice no pressure and very friendly and personable happy with customer services and personable happy with customer services More
by ADSINGH722
Other Employees Tagged: Jeff Bowman, Julie Adams, Michael Gallardo, Tim WIllis , John Anderson, Hailey Armour, Issa Kone, Jeremiah Ramirez, Jill Thurston
September 09, 2023
I did not have any contact with service center. I was buying a new Subaru. I was buying a new Subaru. More
by LINNIESD2000
Other Employees Tagged: Matthew Buckles
August 24, 2023
I feel that I received a reasonably good deal on the trade in for my car on my new Subaru. I didn't feel rushed to make a decision to buy a new car and the options on the new car were explained in a cl trade in for my car on my new Subaru. I didn't feel rushed to make a decision to buy a new car and the options on the new car were explained in a clear manner, with the suggestion to view videos on You Tube. There definitely is a learning curve on this new vehicle! This is my first Subaru. I felt that I was valued as a customer. More
by DIEARLE
Other Employees Tagged: Blake Henley
August 23, 2023
No nonsense and very friendly and helpful. I recommend them moving forward. Go Suburu from now on. I recommend them moving forward. Go Suburu from now on. More
by EDMUNRO
Other Employees Tagged: Matthew Buckles
August 20, 2023
The dealer was relatively nice, as one should be when anticipating a nice commission, but I felt rushed to buy the car. The dealer wasn’t upfront about its accident history, or that it wasn’t a certi anticipating a nice commission, but I felt rushed to buy the car. The dealer wasn’t upfront about its accident history, or that it wasn’t a certified pre-owned - I had to ask. Despite it being a used vehicle (a 2022), I also shouldn’t have to ask for an Owner’s Manual, but I did. More
by APERRY1395
Other Employees Tagged: Adam Anderson, Jason Bryant
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