Susan Ward
Susan Ward at The BMW Store

Susan Ward | Page 5

BMW Genius

The BMW Store

6131 Stewart Road
Cincinnati, OH 45227

5.0
645 Reviews

Susan comes to The BMW Store with vast sales and customer service experience. She thoroughly enjoys meeting new people and helping them find exactly what they love, a great fit for the BMW brand! In her free time you will most likely find Susan spending time with her family or singing at special events and weddings.

5.0

645 Reviews

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645 Reviews of Susan Ward

August 16, 2025

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Employee Rating

Paul and Susan made the process quick and helped explain everything to a first-time BMW owner. More

by Danhuhn
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck

August 15, 2025

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Ric, Paul, and Susan always take great care of me. I have leased numerous vehicles from them, and it is always excellent service. More

by chris.rahe
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Aug 15, 2025

The BMW Store responded

Thank you for your loyalty to The BMW Store and your kind words about our team. We look forward to continuing providing you with excellent service.

August 11, 2025

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Henry was great. He was very knowledgeable and friendly. He really went above and beyond to make my experience a good one. Each member of the team was great to work More

by jstephensdoyle
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Hank Stallings, Eric Schaeper , George

Aug 11, 2025

The BMW Store responded

We're pleased to hear you had a top-notch experience at The BMW Store. It's gratifying to know our team provided such knowledgeable and friendly service. We appreciate your high recommendation.

August 02, 2025

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This was our first BMW purchase. Our experience was excellent. In particular our salesperson Amy was very informative and helpful and the entire process was stress free. Highly recom More

by O’Keefe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amy Ludlum

Aug 03, 2025

The BMW Store responded

We're glad to hear you enjoyed your first purchase with The BMW Store. Our team always strives to provide a smooth experience. Thank you for the recommendation.

August 02, 2025

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Emily was great. She was easy to communicate with and responsive. I would recommend her. Made the car buying experience easy. More

by Michael M
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes
Aug 03, 2025

The BMW Store responded

Thank you for sharing your experience with The BMW Store. Our team strives to make the car buying process as smooth as possible, and we're glad that reflected in your visit.

August 02, 2025

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Paul was very informative and extremely patience, easy to work with. Susan was unbelievable helpful in setting up all features and clearly explain all the features! More

by Pav4076
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck

Aug 02, 2025

The BMW Store responded

We're glad to hear you found our team informative and helpful. Thank you for choosing The BMW Store.

July 18, 2025

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The BMW Store is top notch both or sales and service. See Julian and you can't go wrong. Purchase process was easy without any added pressure in any way. Take a test drive and you wont be disappointed More

by Tony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian Lambert, Jemar DuBose

Jul 19, 2025

The BMW Store responded

Thank you for your kind words. We're pleased to know our team provided a comfortable experience, both in sales and service at The BMW Store. Enjoy your new ride.

July 15, 2025

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Paul and Susan are always fantastic! ! Their help is extremely efficient, very personalized, and always appreciated. More

by Jamie easterling
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck

Jul 15, 2025

The BMW Store responded

We appreciate your kind words about our team. Your satisfaction with their efficient service is very important to us.

July 12, 2025

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Employee Rating

Great experience Paul and Susan were great I will definitely patronize this dealership again. Love the car More

by Jdub
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck

Jul 13, 2025

The BMW Store responded

Thank you for the kind words about our team. We're glad to hear you're loving your car from The BMW Store. Wish you well with your new ride!

July 12, 2025

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Employee Rating

Our sales agent is very knowledgeable of the product, took the time to ensure we had all the needed information, and follow up was impeccable More

by Zekepanzeca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck, Jemar DuBose

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