Susan Ward
Susan Ward at The BMW Store

Susan Ward | Page 5

BMW Genius

The BMW Store

6131 Stewart Road
Cincinnati, OH 45227

5.0
648 Reviews

Susan comes to The BMW Store with vast sales and customer service experience. She thoroughly enjoys meeting new people and helping them find exactly what they love, a great fit for the BMW brand! In her free time you will most likely find Susan spending time with her family or singing at special events and weddings.

5.0

648 Reviews

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648 Reviews of Susan Ward

August 21, 2025

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Employee Rating

Paul and Susan did a wonderful job in finding me a great BMW X5 that exactly fit my needs and what I was looking for in a new vehicle. I found them tremendously easy to work with and very helpful. More

by Dave
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Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck

Aug 21, 2025

The BMW Store responded

It's great to hear our team could help you find the right BMW X5. We’re pleased they made the process easy and helpful for you. Enjoy your new ride from The BMW Store!

August 18, 2025

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Just purchased my third X3 at this dealership. Process was so easy and we were in and out in no time. Susan was great going over all of the nuances of the car and left feeling like I knew how to More

by dstiene
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Recommend Dealer
Yes

Other Employees Tagged: Dean Stathes, Eric Fender

August 16, 2025

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The X3 is the third vehicle we've purchased from the BMW Store since 2022. Amy Ludlum was our sales contact for all of them, and Susan Ward explained the technology in each vehicle. Both Amy and Susan hav More

by jlandrum1061
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Eric Fender, Amy Ludlum

Aug 17, 2025

The BMW Store responded

Thank you for your continued trust in The BMW Store. We're glad you've had great experiences with our team and the X3. Wishing you many enjoyable drives ahead.

Aug 17, 2025

jlandrum1061 responded

Thanks

August 16, 2025

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Paul and Susan made the process quick and helped explain everything to a first-time BMW owner. More

by Danhuhn
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Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck

August 15, 2025

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Ric, Paul, and Susan always take great care of me. I have leased numerous vehicles from them, and it is always excellent service. More

by chris.rahe
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Recommend Dealer
Yes
Aug 15, 2025

The BMW Store responded

Thank you for your loyalty to The BMW Store and your kind words about our team. We look forward to continuing providing you with excellent service.

August 11, 2025

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Henry was great. He was very knowledgeable and friendly. He really went above and beyond to make my experience a good one. Each member of the team was great to work More

by jstephensdoyle
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Recommend Dealer
Yes

Other Employees Tagged: Hank Stallings, Eric Schaeper , George

Aug 11, 2025

The BMW Store responded

We're pleased to hear you had a top-notch experience at The BMW Store. It's gratifying to know our team provided such knowledgeable and friendly service. We appreciate your high recommendation.

August 02, 2025

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This was our first BMW purchase. Our experience was excellent. In particular our salesperson Amy was very informative and helpful and the entire process was stress free. Highly recom More

by O’Keefe
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Recommend Dealer
Yes

Other Employees Tagged: Amy Ludlum

Aug 03, 2025

The BMW Store responded

We're glad to hear you enjoyed your first purchase with The BMW Store. Our team always strives to provide a smooth experience. Thank you for the recommendation.

August 02, 2025

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Emily was great. She was easy to communicate with and responsive. I would recommend her. Made the car buying experience easy. More

by Michael M
Sales Price Transparency
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Recommend Dealer
Yes
Aug 03, 2025

The BMW Store responded

Thank you for sharing your experience with The BMW Store. Our team strives to make the car buying process as smooth as possible, and we're glad that reflected in your visit.

August 02, 2025

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Paul was very informative and extremely patience, easy to work with. Susan was unbelievable helpful in setting up all features and clearly explain all the features! More

by Pav4076
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck

Aug 02, 2025

The BMW Store responded

We're glad to hear you found our team informative and helpful. Thank you for choosing The BMW Store.

July 18, 2025

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Employee Rating

The BMW Store is top notch both or sales and service. See Julian and you can't go wrong. Purchase process was easy without any added pressure in any way. Take a test drive and you wont be disappointed More

by Tony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian Lambert, Jemar DuBose

Jul 19, 2025

The BMW Store responded

Thank you for your kind words. We're pleased to know our team provided a comfortable experience, both in sales and service at The BMW Store. Enjoy your new ride.

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