Susan Ward
Susan Ward at The BMW Store

Susan Ward | Page 6

BMW Genius

The BMW Store

6131 Stewart Road
Cincinnati, OH 45227

5.0
645 Reviews

Susan comes to The BMW Store with vast sales and customer service experience. She thoroughly enjoys meeting new people and helping them find exactly what they love, a great fit for the BMW brand! In her free time you will most likely find Susan spending time with her family or singing at special events and weddings.

5.0

645 Reviews

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645 Reviews of Susan Ward

July 07, 2025

Dealership Rating
Employee Rating

Overall experience was great. Everyone knew there product well, was helpful, and easy to work with More

by JOW
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck, Jemar DuBose

Aug 06, 2025

The BMW Store responded

We appreciate your feedback and are glad you had a great experience with our team at The BMW Store. Feel free to reach out if there's anything else we can do for you.

June 24, 2025

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I had issues with the delivery schedule , and I thought the BMW store were very fair in the handling of this, and I was very happy with the service Paul kolleck provided More

by Dspcarnell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck, Hank Stallings

Jun 24, 2025

The BMW Store responded

Thank you for sharing your experience. We're glad our team was able to assist with the delivery schedule and provide a service that met your expectations.

June 24, 2025

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Employee Rating

I have purchased cars from this dealership for over 30 years and have always been very pleased with the attention I get and the service after I acquire the car More

by philshepardson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 24, 2025

The BMW Store responded

Thank you for being a loyal customer and supporting The BMW Store over the years. We appreciate your kind words about our team and services.

June 23, 2025

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The BMW Store is always professional, helpful and friendly. True pros like Paul and Susan, made buying a new X5 easy, hassle-free, and enjoyable. More

by Dan Murphy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck , Forgot the Manager’s name (maybe John) with the interactive desktop. He was also five stars.

June 23, 2025

Dealership Rating
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Amazing experience from start to finish! Paul and Susan truly helped make it a fun car purchase! More

by Teamtieke
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck, Eric Fender

June 20, 2025

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Fair, honest and quick to return calls. What is this minimum stuff. Makes you look desparate More

by david.sieben
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck, Jemar DuBose

June 16, 2025

Dealership Rating
Employee Rating

Always great to work with Paul and Susan and everyone at the bmw store. Great experience More

by chriss.swain
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck

June 15, 2025

Dealership Rating
Employee Rating

Great experience from start to finish. Paul Kolleck was very professional during the sales process and Susan Ward was incredibly knowledgable when teaching me about the vehicle. Highly rec More

by cherman18
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck, Eric Fender

June 12, 2025

Dealership Rating
Employee Rating

I purchased my car from Paul Kolleck and Susan Ward taught me how to operate it. Both of them were terrific. More

by RB3
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck

June 06, 2025

Dealership Rating
Employee Rating

The whole experience was professional, their commercial team was very responsive to any / all questions. More

by wrpruss4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck, Eric Fender

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