Susan Ward
Susan Ward at The BMW Store

Susan Ward | Page 6

BMW Genius

The BMW Store

6131 Stewart Road
Cincinnati, OH 45227

5.0
648 Reviews

Susan comes to The BMW Store with vast sales and customer service experience. She thoroughly enjoys meeting new people and helping them find exactly what they love, a great fit for the BMW brand! In her free time you will most likely find Susan spending time with her family or singing at special events and weddings.

5.0

648 Reviews

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648 Reviews of Susan Ward

July 15, 2025

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Employee Rating

Paul and Susan are always fantastic! ! Their help is extremely efficient, very personalized, and always appreciated. More

by Jamie easterling
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Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck

Jul 15, 2025

The BMW Store responded

We appreciate your kind words about our team. Your satisfaction with their efficient service is very important to us.

July 12, 2025

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Great experience Paul and Susan were great I will definitely patronize this dealership again. Love the car More

by Jdub
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck

Jul 13, 2025

The BMW Store responded

Thank you for the kind words about our team. We're glad to hear you're loving your car from The BMW Store. Wish you well with your new ride!

July 12, 2025

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Our sales agent is very knowledgeable of the product, took the time to ensure we had all the needed information, and follow up was impeccable More

by Zekepanzeca
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck, Jemar DuBose

July 07, 2025

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Overall experience was great. Everyone knew there product well, was helpful, and easy to work with More

by JOW
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck, Jemar DuBose

Aug 06, 2025

The BMW Store responded

We appreciate your feedback and are glad you had a great experience with our team at The BMW Store. Feel free to reach out if there's anything else we can do for you.

June 24, 2025

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I had issues with the delivery schedule , and I thought the BMW store were very fair in the handling of this, and I was very happy with the service Paul kolleck provided More

by Dspcarnell
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck, Hank Stallings

Jun 24, 2025

The BMW Store responded

Thank you for sharing your experience. We're glad our team was able to assist with the delivery schedule and provide a service that met your expectations.

June 24, 2025

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I have purchased cars from this dealership for over 30 years and have always been very pleased with the attention I get and the service after I acquire the car More

by philshepardson
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes
Jun 24, 2025

The BMW Store responded

Thank you for being a loyal customer and supporting The BMW Store over the years. We appreciate your kind words about our team and services.

June 23, 2025

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The BMW Store is always professional, helpful and friendly. True pros like Paul and Susan, made buying a new X5 easy, hassle-free, and enjoyable. More

by Dan Murphy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck , Forgot the Manager’s name (maybe John) with the interactive desktop. He was also five stars.

June 23, 2025

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Employee Rating

Amazing experience from start to finish! Paul and Susan truly helped make it a fun car purchase! More

by Teamtieke
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck, Eric Fender

June 20, 2025

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Employee Rating

Fair, honest and quick to return calls. What is this minimum stuff. Makes you look desparate More

by david.sieben
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck, Jemar DuBose

June 16, 2025

Dealership Rating
Employee Rating

Always great to work with Paul and Susan and everyone at the bmw store. Great experience More

by chriss.swain
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck

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