Susan Ward
Susan Ward at The BMW Store

Susan Ward | Page 7

BMW Genius

The BMW Store

6131 Stewart Road
Cincinnati, OH 45227

5.0
673 Reviews

Susan comes to The BMW Store with vast sales and customer service experience. She thoroughly enjoys meeting new people and helping them find exactly what they love, a great fit for the BMW brand! In her free time you will most likely find Susan spending time with her family or singing at special events and weddings.

5.0

673 Reviews

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673 Reviews of Susan Ward

October 03, 2025

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Employee Rating

I had a traffic experience with Paul and Susan as they guided the sales process and education of the vehicles tech! More

by Jebudzik
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Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck , Nick Norman

Oct 03, 2025

The BMW Store responded

Thank you for sharing your experience with The BMW Store! Wishing you many happy miles.

September 29, 2025

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We had a great experience working with Jonathan and the team at The BMW Store. It was a simple and transparent process — a far step ahead of the last experience I had with a different auto brand/dealership More

by Rwalker
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Recommend Dealer
Yes

September 12, 2025

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We had a great experience identifying, ordering, and leasing our BMW i4. Jonathan was a great representative for the dealership and we feel he really helped us make decisions and finalize the deal. Su More

by melinegolf
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Kumar, Eric Schaeper

Sep 13, 2025

The BMW Store responded

Thank you for your kind words and positive feedback. We're pleased our team could assist you with the BMW i4 leasing process at The BMW Store.

September 11, 2025

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Paul my salesman stayed on me as I was debating on what I wanted to do More

by Dean Staber
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Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck, Eric Fender

Sep 11, 2025

The BMW Store responded

We're glad to hear you had a good experience with our team. Thank you for choosing The BMW Store.

August 29, 2025

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For more than 25 years I have relied on the BMW store for my automotive needs. Paul's knowledge of BMW along with his professional mannerism makes it easy for me to select the model that fits my needs. And S More

by Mike6868
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Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck, Eric Fender

August 21, 2025

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Paul and Susan did a wonderful job in finding me a great BMW X5 that exactly fit my needs and what I was looking for in a new vehicle. I found them tremendously easy to work with and very helpful. More

by Dave
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck

Aug 21, 2025

The BMW Store responded

It's great to hear our team could help you find the right BMW X5. We’re pleased they made the process easy and helpful for you. Enjoy your new ride from The BMW Store!

August 18, 2025

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Just purchased my third X3 at this dealership. Process was so easy and we were in and out in no time. Susan was great going over all of the nuances of the car and left feeling like I knew how to More

by dstiene
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Recommend Dealer
Yes

Other Employees Tagged: Dean Stathes, Eric Fender

August 16, 2025

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The X3 is the third vehicle we've purchased from the BMW Store since 2022. Amy Ludlum was our sales contact for all of them, and Susan Ward explained the technology in each vehicle. Both Amy and Susan hav More

by jlandrum1061
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Eric Fender, Amy Ludlum

Aug 17, 2025

The BMW Store responded

Thank you for your continued trust in The BMW Store. We're glad you've had great experiences with our team and the X3. Wishing you many enjoyable drives ahead.

Aug 17, 2025

jlandrum1061 responded

Thanks

August 16, 2025

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Employee Rating

Paul and Susan made the process quick and helped explain everything to a first-time BMW owner. More

by Danhuhn
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck

August 15, 2025

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Ric, Paul, and Susan always take great care of me. I have leased numerous vehicles from them, and it is always excellent service. More

by chris.rahe
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Aug 15, 2025

The BMW Store responded

Thank you for your loyalty to The BMW Store and your kind words about our team. We look forward to continuing providing you with excellent service.

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