TJ Schmitt
TJ Schmitt at Family Hyundai

TJ Schmitt | Page 52

Service Director

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.4
661 Reviews
4.4

661 Reviews

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661 Reviews of TJ Schmitt

February 19, 2022

Dealership Rating
Employee Rating

Have purchased 3 cars here. Great service all the way around. Lifetime warranty can't be beat. Almost time to trade in for our 4th. More

by L.RENARDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors, Scott Lupo , Eric Kratschmer, Tom Salin

Feb 20, 2022

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 18, 2022

Dealership Rating
Employee Rating

I was very satisfied with every aspect of this appointment! The staff was very friendly!! My car was worked on in a very timely manner! They checked everything over and did all the necessary wor More

by patti.quebbeman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Kratschmer

Feb 19, 2022

Family Hyundai responded

Thank you, Patti! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

February 18, 2022

Dealership Rating
Employee Rating

Very nice and helpful service people, especially Tom S. I have serviced all six of my Family Hyundai vehicles here. More

by DEBANNCAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Feb 19, 2022

Family Hyundai responded

We are very happy to hear that Tom and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 14, 2022

Dealership Rating
Employee Rating

I love the people and service I get there. They are informative about what is going on with your vehicle. More

by MRCSLITTLE377
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Al Pellizzeri, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Feb 14, 2022

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

February 12, 2022

Dealership Rating
Employee Rating

Phone system is awful. Service techs are good. Fix the phone system fix it now! More

by RMMBRUNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 12, 2022

Family Hyundai responded

Thank you for your feedback. We will share your comments with the team. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

February 11, 2022

Dealership Rating
Employee Rating

Service department does not value Hyundai customers. I was sent on the run around to be serviced. Being asked to locate all oil change receipts over the course of 7 years just to begin providing service f More

by tequilajohnson22
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin, Not sure but there was a woman in service.

Feb 28, 2022

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 10, 2022

Dealership Rating
Employee Rating

Very professional and friendly service.One of the best Very professional and friendly service. One of the best dealerships in Orland park. 5 stars. Recommended. More

by AMHHASSAN08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Feb 11, 2022

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

February 10, 2022

Dealership Rating
Employee Rating

Very happy with dealership. From sales to ownership I get the impression they appreciate you business. More

by jvm49
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2022

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 08, 2022

Dealership Rating
Employee Rating

I been going to family Hyundai for over 2.0 years great customer service never a long wait tell you if they see any problems with your car will give you a loaner if you car going to take a few days to get More

by SHELIAECHOLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer , Tom Salin, Larry Edwards

Feb 09, 2022

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 08, 2022

Dealership Rating
Employee Rating

Dealership was friendly and service was quick and I found out that I have warranty and didn't pay for a thing More

by SJBROWN6867
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, Michael Kratschmer, Mike Majors , Eric Kratschmer, Tom Salin

Feb 09, 2022

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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