Terry Baughman | Page 23

Klaben delivers once again We have been a loyal Klaben customer for 25 years. For the last five years and two vehicles (we lease), Terry has been our go to man. He is who we sen We have been a loyal Klaben customer for 25 years. For the last five years and two vehicles (we lease), Terry has been our go to man. He is who we send all our friends and referrals to. He is always available to answer any questions or concerns we have. He is always friendly and knowledgeable and goes beyond the call of duty. Kim has been taking care of us when it comes to servicing our vehicles for 20 plus years. She is my go to lady! for my family, it will always be Klaben Ford. More

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Recommended without hesitation: Fantastic (ask for Nate!) Excellent sale experience - came from nearly 2 hours away because Klaben had the Certified Escape we wanted (color, interior, options). I read the rev Excellent sale experience - came from nearly 2 hours away because Klaben had the Certified Escape we wanted (color, interior, options). I read the reviews but expected a "good car dealer" experience,. nothing more. Was very pleasantly surprised, and continue to be, by the sales process, follow-ups, and support. Could not have been more pleasant or "human" during the sale process, noting everything about the car, the tutorial, and the overall deal, even though it was late in the day and several people stayed late to help us. Did have one issue with the car which we couldn't notice during the test drive (it was raining), which was a wind noise around the windshield - a fairly common issue with the Escape. Klaben went out of their way to rectify the situation, checking TSB's and making the recommended repair very quickly. Special mention to Nate (Nathanael Bryant) from Sales, who willingly spent a chunk of his personal time making sure we were taken care of; well above and beyond expectations. The car was done on time, done correctly, even cleaned before the return... AND Klaben coordinated the fix with our vacation travel so we didn't miss a beat on the way out or back. VERY well done, better experience than I've had at nearly any retail establishment, ever. And a special "well done" to Nate - thank you. You've singlehandedly restored my faith in humans and the auto sales/buying experience - and I've dealt with a lot of car dealers, even brands like Mini who pride themselves on such service. Well done. More

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Best exsperisnce I would never go anywhere else ever again ! My husband and father in law have dealt with klaben for years. They treat you right from start to finish n I would never go anywhere else ever again ! My husband and father in law have dealt with klaben for years. They treat you right from start to finish no hassles no pressure unlike some other dealer ships. Thank you I love my SUV !!!! More

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Best customer service! Terry is the absolute best salesman. He is kind, caring and very patient. Its not always about the price. Customer service is number one to me and T Terry is the absolute best salesman. He is kind, caring and very patient. Its not always about the price. Customer service is number one to me and Terry is a pro. I would never buy another car from anywhere. Thank you again Terry. You absolutely are the best! More

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From start to finish a great experience! My wife and I are so happy we went to Klaben Ford and had Terry Baughman as our sales rep. Terry and the finance team actually got us into two new Fo My wife and I are so happy we went to Klaben Ford and had Terry Baughman as our sales rep. Terry and the finance team actually got us into two new Fords, at a very good price and great credit terms. Every part of our experience from start to finish went smooth with no surprises. I would without hesitation recommend Terry and Klaben Ford for your next purchase of a vehicle. Gavin W. More

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Made my dream come true! From the moment my father and I pulled into the lot, Terry was very pleasant, friendly, and easy going while assisting us with our needs. What I appr From the moment my father and I pulled into the lot, Terry was very pleasant, friendly, and easy going while assisting us with our needs. What I appreciate the most about my experience here is the honesty, integrity, and respectfulness of the representative working with me. Terry showed me all of my options as he provided a very detailed review and answered all of my questions, then sat back as I made my choice. Jenn also helped make me feel at ease as she made the paperwork portion of the buying experience very simple; she did well explaining everything and provided service with a smile! Highly recommend, and will keep returning! More

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new lease Terry is a pleasure to work with. This is my 3rd car and I will continue to do business with Terry. Thank you so much. Terry is a pleasure to work with. This is my 3rd car and I will continue to do business with Terry. Thank you so much. More

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Such a great experience! I had such an amazing experience at Klaben with Terry B! He was so friendly and helpful with any and all questions I had. He helped me pick out the pe I had such an amazing experience at Klaben with Terry B! He was so friendly and helpful with any and all questions I had. He helped me pick out the perfect car for my needs along with the best deal that would suit me. I would recommend Klaben to anyone looking to buy or lease a car! I absolutely love my new car and I was nothing but happy and satisfied with my service! thank you so much!! More

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Wonderful team at your dealership. When I called Terry he was so helpful with the cars on the website he found exactly what I was looking to purchase. I had called Park Ford twice and When I called Terry he was so helpful with the cars on the website he found exactly what I was looking to purchase. I had called Park Ford twice and was not satisfied, kind of unhelpful. Spoke to Terry and I couldn't get to your dealership fast enough. I can't thank you all enough for everything. My friend Jeanine Zarlino gave me Terry's name and number. Mary Cusick More

by marycusick6279 Verified Customer Verified Customer

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Best car buying experience I've ever had Terry was very knowledgeable about the car I was buying. We went over all the details including the warranty and the extended warranty. Reviewed all Terry was very knowledgeable about the car I was buying. We went over all the details including the warranty and the extended warranty. Reviewed all the documents of maintenance, showed me Carfax instantly and even know the previous owner. More

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