Thilo Schwill | Page 6

Well two weeks ago I drove six hours to pick up a car from this dealer, after having been assured it was ready. Got most of the way through the paper work, and was told the car couldn’t be sold because o from this dealer, after having been assured it was ready. Got most of the way through the paper work, and was told the car couldn’t be sold because of an un-repaired recall. The car shouldn’t have been listed to begin with, but the salesman Mat Duron worked hard to make things right for me. I appreciate his efforts to get the car fixed and the time he put in to ensure this car would go home with me. Unfortunately, this mistake was easily preventable by just running the VIN number, and of course it was not Mats fault. But regardless, he worked hard fought for me. Definitely one of the nicest and genuinely caring guys I have had the pleasure to work with. Edit- After receiving the car and driving home I thought about this some more. I'm not sure who is responsible for listing the cars on the website but listing cars that cannot actually be sold is unacceptable for a certified dealership. As the end of the two weeks approached, I was looking for other options, and happened to see another vehicle listed that could not be sold on Audi Naples Website. If I can take 5 minutes and run a VIN to see if a car can be sold, why can't a certified Audi dealer manage it? Seems almost like a bait and switch tactic, and it would probably work on a lot of people. During the original trip down there, they did offer to sell me a few other cars instead (they offered 2k off of a 63k car for wasting my day), whether this was genuine effort to try and make things right, or they willingly listed an unsellable car to attract more customers, only the person responsible will know for sure. They did pay for a rental car for six days, which was nice, but after talking with Audi of Jacksonville, they would have given a loaner until the car was fixed. It seems like the used car manager should probably look a little closer at the used cars to make sure this doesn't happen with the cars that keep being listed that can't be sold, as it really isn't that great of a business strategy. To end this, if you're reading this and planning on buying a certified used vehicle from this dealer, check the VIN yourself. I'd also like to reiterate how fantastic I was treated by Mat Duron, he kept me updated every step of the way, and was incredibly involved in overseeing the whole process. I would also like to praise the service department for receiving the part for the fix, and having the recall work completed the same day. Honestly, I'm staggered by their effort to correct the mistake they made, and I ended up a reasonably happy customer. However, it does not seem like the person listing the vehicles, or the used car manager is making any effort to avoid making this mistake again. More

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Excellent service, we didn’t expect to walk out with a car today, but we’re totally impressed with the vehicle and the salesperson! car today, but we’re totally impressed with the vehicle and the salesperson! More

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LOVE, LOVE, LOVE my new 2022 Audi S5 Cabriolet!! Thilo and Henri were Awesome to work with and my husband loved conversing with Thilo in his native German language...Amazing dealership! They are Classy, I and Henri were Awesome to work with and my husband loved conversing with Thilo in his native German language...Amazing dealership! They are Classy, Informative, Witty and no-pressure sales. True Professionals!! Highly Recommended! More

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Very happy with my new E Tron GT last one they had beautiful car replace my S5 with it excellent service highly recommend beautiful car replace my S5 with it excellent service highly recommend More

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The best service ever. I am so happy and grateful. The service Dorian and Mat provided us was above the expectations. service Dorian and Mat provided us was above the expectations. More

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Had an amazing experience purchasing my new Audi a5 cab Had an amazing experience purchasing my new Audi a5 cab mathew was very prompt with processing our paperwork and had excellent service Had an amazing experience purchasing my new Audi a5 cab mathew was very prompt with processing our paperwork and had excellent service More

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Dorian Duran was spectacular to work with on my new purchase. He was easy to communicate with, knowledgeable and made himself available Colin Howe was another member that was a delight. He was knowl purchase. He was easy to communicate with, knowledgeable and made himself available Colin Howe was another member that was a delight. He was knowledgeable and explained what every document represented. Two very extraordinary gentlemen. More

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Dorian and Thilo were great to work with. Nice dealership, friendly staff very professional overall. Everyone was mindful of my time which made the process very easy. dealership, friendly staff very professional overall. Everyone was mindful of my time which made the process very easy. More

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Jeff was SERIOUSLY an awesome help. Referred over to me Jeff was SERIOUSLY an awesome help. Referred over to me by a buddy (Daniel). I bought an E63s. Solid experience. Highly recommend. Very honest & t Jeff was SERIOUSLY an awesome help. Referred over to me by a buddy (Daniel). I bought an E63s. Solid experience. Highly recommend. Very honest & transparency at its highest level. Everything done smoothly and professionally without hesitation. DO NOT HESITATE TO BUY A CAR OFF JEFF. Thanks Jeff Sawick! Not to mention Patti Lowe in finance!! Both ROCKSTARS. A+ Team!!! -Alberto Isaia More

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My experience at Naples Audi was great. Working with Tamas Nagy was great he listened to what I wanted in a car, and were I needed to be on the price of the car. I would highly recommend Tamas and Audi Tamas Nagy was great he listened to what I wanted in a car, and were I needed to be on the price of the car. I would highly recommend Tamas and Audi of Naples if you are looking for a new vehicle. More

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