Thilo Schwill | Page 6

start to finish, purchasing our new electric vehicle was handled with quality, efficiency and positive attitudes! handled with quality, efficiency and positive attitudes! More

Report | Print

This was our first experience buying a car sight unseen, and not first getting to know the dealership or salesperson - just by looking for availability of a Q7 with the packages we desired. Our experience w and not first getting to know the dealership or salesperson - just by looking for availability of a Q7 with the packages we desired. Our experience with Juanpi turned out to be wonderful! We first met him through an email inquiry. He maintained contact throughout the 6 weeks prior to the arrival of our vehicle, and when I was finally able to meet him he did not disappoint - such a friendly, positive, enthusiastic, and obliging individual. He was kind, not “salesman-y”, and just as enthusiastic about my new vehicle as I was. He found an issue to address with the vehicle before I did, and contacted all the right people to have it addressed asap. Great doing business with Juanpi and this dealership!!! More

Report | Print

This is my second car with Juanpi! He’s amazing! Always a quick and easy transaction. I Love Audi of Naples and Juanpi. He’s amazing! Always a quick and easy transaction. I Love Audi of Naples and Juanpi. More

Report | Print

Well two weeks ago I drove six hours to pick up a car from this dealer, after having been assured it was ready. Got most of the way through the paper work, and was told the car couldn’t be sold because o from this dealer, after having been assured it was ready. Got most of the way through the paper work, and was told the car couldn’t be sold because of an un-repaired recall. The car shouldn’t have been listed to begin with, but the salesman Mat Duron worked hard to make things right for me. I appreciate his efforts to get the car fixed and the time he put in to ensure this car would go home with me. Unfortunately, this mistake was easily preventable by just running the VIN number, and of course it was not Mats fault. But regardless, he worked hard fought for me. Definitely one of the nicest and genuinely caring guys I have had the pleasure to work with. Edit- After receiving the car and driving home I thought about this some more. I'm not sure who is responsible for listing the cars on the website but listing cars that cannot actually be sold is unacceptable for a certified dealership. As the end of the two weeks approached, I was looking for other options, and happened to see another vehicle listed that could not be sold on Audi Naples Website. If I can take 5 minutes and run a VIN to see if a car can be sold, why can't a certified Audi dealer manage it? Seems almost like a bait and switch tactic, and it would probably work on a lot of people. During the original trip down there, they did offer to sell me a few other cars instead (they offered 2k off of a 63k car for wasting my day), whether this was genuine effort to try and make things right, or they willingly listed an unsellable car to attract more customers, only the person responsible will know for sure. They did pay for a rental car for six days, which was nice, but after talking with Audi of Jacksonville, they would have given a loaner until the car was fixed. It seems like the used car manager should probably look a little closer at the used cars to make sure this doesn't happen with the cars that keep being listed that can't be sold, as it really isn't that great of a business strategy. To end this, if you're reading this and planning on buying a certified used vehicle from this dealer, check the VIN yourself. I'd also like to reiterate how fantastic I was treated by Mat Duron, he kept me updated every step of the way, and was incredibly involved in overseeing the whole process. I would also like to praise the service department for receiving the part for the fix, and having the recall work completed the same day. Honestly, I'm staggered by their effort to correct the mistake they made, and I ended up a reasonably happy customer. However, it does not seem like the person listing the vehicles, or the used car manager is making any effort to avoid making this mistake again. More

Report | Print

Excellent service, we didn’t expect to walk out with a car today, but we’re totally impressed with the vehicle and the salesperson! car today, but we’re totally impressed with the vehicle and the salesperson! More

Report | Print

LOVE, LOVE, LOVE my new 2022 Audi S5 Cabriolet!! Thilo and Henri were Awesome to work with and my husband loved conversing with Thilo in his native German language...Amazing dealership! They are Classy, I and Henri were Awesome to work with and my husband loved conversing with Thilo in his native German language...Amazing dealership! They are Classy, Informative, Witty and no-pressure sales. True Professionals!! Highly Recommended! More

Report | Print

Very happy with my new E Tron GT last one they had beautiful car replace my S5 with it excellent service highly recommend beautiful car replace my S5 with it excellent service highly recommend More

Report | Print

The best service ever. I am so happy and grateful. The service Dorian and Mat provided us was above the expectations. service Dorian and Mat provided us was above the expectations. More

Report | Print

Had an amazing experience purchasing my new Audi a5 cab Had an amazing experience purchasing my new Audi a5 cab mathew was very prompt with processing our paperwork and had excellent service Had an amazing experience purchasing my new Audi a5 cab mathew was very prompt with processing our paperwork and had excellent service More

Report | Print

Dorian Duran was spectacular to work with on my new purchase. He was easy to communicate with, knowledgeable and made himself available Colin Howe was another member that was a delight. He was knowl purchase. He was easy to communicate with, knowledgeable and made himself available Colin Howe was another member that was a delight. He was knowledgeable and explained what every document represented. Two very extraordinary gentlemen. More

Report | Print