Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota
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Thomas Hackett | Page 19

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
610 Reviews

Dealership Experience

10 yrs, 6 mos

Languages Spoken

English English

4.7

610 Reviews

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610 Reviews of Thomas Hackett

June 12, 2023

Dealership Rating
Employee Rating

It was a great experience I felt like they cared I am coming back repeatedly! More

by JWORTHINGTON96
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Jun 13, 2023

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again.

June 10, 2023

Dealership Rating
Employee Rating

Always treated well. All the people are very friendly prices seem a little high though all is well. More

by Rusty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2023

DCH Wappingers Falls Toyota responded

Thank you so much for the review. We are so glad that you had such a positive experience at our dealership!

June 09, 2023

Dealership Rating
Employee Rating

My service was excellent as of now I have my AC fixed. I would also like to thank my Service rep Lauren for her excellence and professionalism caring and kindness she showed me during my visit at Toyota More

by toni.difazio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Gasiunas , Lauren Fusaro

Jun 10, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

June 08, 2023

Dealership Rating
Employee Rating

Routine service was completed while I waited and I received a video of the work in progress. They completed the NY inspection as well so I did not need to return for another appointment. More

by docalang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

June 08, 2023

Dealership Rating
Employee Rating

They are timely, friendly, let you know what is happening. Courteous and very reliable, professional. More

by lkulk54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that our service team was so helpful during your visit!

June 07, 2023

Dealership Rating
Employee Rating

From the beginning of the drop off to the end of the pick up, I was kept informed and my expectations managed appropriately. More

by JIM.SOHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2023

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

June 01, 2023

Dealership Rating
Employee Rating

The service is done in a short period of time and personnel is very professional More

by mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 25, 2023

Dealership Rating
Employee Rating

Whenever I bring my vehicle in for maintenance, it's completed swiftly and without any fuss. The waiting area is pleasant and comfortable and there's a pretty good pizzeria within walking distance, in c More

by georgefbackofen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 25, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

May 24, 2023

Dealership Rating
Employee Rating

I have been bringing my 2015 Rave 4 for service for 4 years I am very satisfied with the courtesy of and professionalism of the employees There has been disagreements concerning matters with the SUV but More

by BROWN9455T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Mathew Rivera

May 24, 2023

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that our staff provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

May 24, 2023

Dealership Rating
Employee Rating

Service really good But the wait time too long I saw people who came after me goin first More

by GRAJALES3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2023

DCH Wappingers Falls Toyota responded

Thank you for sharing feedback. We really appreciate your comments and we'll share them with our management team.

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