Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota
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Thomas Hackett | Page 20

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
615 Reviews

Dealership Experience

10 yrs, 7 mos

Languages Spoken

English English

4.7

615 Reviews

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615 Reviews of Thomas Hackett

June 07, 2023

Dealership Rating
Employee Rating

From the beginning of the drop off to the end of the pick up, I was kept informed and my expectations managed appropriately. More

by JIM.SOHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2023

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

June 01, 2023

Dealership Rating
Employee Rating

The service is done in a short period of time and personnel is very professional More

by mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 25, 2023

Dealership Rating
Employee Rating

Whenever I bring my vehicle in for maintenance, it's completed swiftly and without any fuss. The waiting area is pleasant and comfortable and there's a pretty good pizzeria within walking distance, in c More

by georgefbackofen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 25, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

May 24, 2023

Dealership Rating
Employee Rating

Service really good But the wait time too long I saw people who came after me goin first More

by GRAJALES3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2023

DCH Wappingers Falls Toyota responded

Thank you for sharing feedback. We really appreciate your comments and we'll share them with our management team.

May 24, 2023

Dealership Rating
Employee Rating

I have been bringing my 2015 Rave 4 for service for 4 years I am very satisfied with the courtesy of and professionalism of the employees There has been disagreements concerning matters with the SUV but More

by BROWN9455T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Mathew Rivera

May 24, 2023

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that our staff provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

May 24, 2023

Dealership Rating
Employee Rating

Service was faster than expected. I appreciate the video review and the personal attention from the rep. I recommend calling for the appointment and staying if it’s just oil and tier More

by Albina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 25, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 23, 2023

Dealership Rating
Employee Rating

I have had an issue for the last year trying to get the GPS maps updated on my 2019 Toyota Camry Hybrid. Last year (6 months ago) I opened an incident with Toyota customer services and got ticket assigned More

by hmy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 26, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

May 23, 2023

Dealership Rating
Employee Rating

I have used DCH Wappingers Falls Toyota for many years and have never had anything but excellent service! At this point, I have had to use all of their services for the Toyota Cars that I have owned. The More

by holly003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 23, 2023

Dealership Rating
Employee Rating

They were very efficient, courteous, and professional. I really like how they send the detailed video while servicing your car. More

by LITTLEGIANT2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

May 23, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

May 19, 2023

Dealership Rating
Employee Rating

The best service, they got me a Lyft and called promptly when work was completed More

by Jermell82014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Mathew Rivera

May 20, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

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