Thomas Hackett | Page 20
Assistant Service Manager
DCH Wappingers Falls Toyota
1349 Route 9
Wappingers Falls, NY 12590
Dealership Experience
10 yrs, 7 mos
Languages Spoken
English
615 Reviews
Write a Review615 Reviews of Thomas Hackett
June 07, 2023
From the beginning of the drop off to the end of the pick up, I was kept informed and my expectations managed appropriately. pick up, I was kept informed and my expectations managed appropriately. More
Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera
May 25, 2023
Whenever I bring my vehicle in for maintenance, it's completed swiftly and without any fuss. The waiting area is pleasant and comfortable and there's a pretty good pizzeria within walking distance, in c completed swiftly and without any fuss. The waiting area is pleasant and comfortable and there's a pretty good pizzeria within walking distance, in case I get hungry. ;-) More
Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera
May 24, 2023
Service really good But the wait time too long I saw people who came after me goin first people who came after me goin first More
Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera
May 24, 2023
I have been bringing my 2015 Rave 4 for service for 4 years I am very satisfied with the courtesy of and professionalism of the employees There has been disagreements concerning matters with the SUV but years I am very satisfied with the courtesy of and professionalism of the employees There has been disagreements concerning matters with the SUV but they have been resolved More
Other Employees Tagged: Melissa Tyler, Mathew Rivera
May 24, 2023
Service was faster than expected. I appreciate the video review and the personal attention from the rep. I recommend calling for the appointment and staying if it’s just oil and tier I appreciate the video review and the personal attention from the rep. I recommend calling for the appointment and staying if it’s just oil and tier rotation. More
Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera
May 23, 2023
I have had an issue for the last year trying to get the GPS maps updated on my 2019 Toyota Camry Hybrid. Last year (6 months ago) I opened an incident with Toyota customer services and got ticket assigned GPS maps updated on my 2019 Toyota Camry Hybrid. Last year (6 months ago) I opened an incident with Toyota customer services and got ticket assigned. The service manager at the time called me to discuss and promised to call me back within a few days. He never did. I called and left several voicemail messages, but eventually I gave up. At this last service appointment I again tried to get my problem resolved but experienced another run around. I would love to discuss this issue with the service manager. More
May 23, 2023
I have used DCH Wappingers Falls Toyota for many years and have never had anything but excellent service! At this point, I have had to use all of their services for the Toyota Cars that I have owned. The and have never had anything but excellent service! At this point, I have had to use all of their services for the Toyota Cars that I have owned. The maintenance crew is extremely helpful. My car gets serviced quickly and all questions/concerns are addressed. The waiting room is comfortable, the sales staff has helped me through the selection & purchasing process when I have needed to replace vehicles. Scheduling Service is easy. DCH Toyota in Wappingers Falls is my dealership of choice 🙂 More
Other Employees Tagged: Robert Goldberg, Melissa Tyler, Mathew Rivera
May 23, 2023
They were very efficient, courteous, and professional. I really like how they send the detailed video while servicing your car. I really like how they send the detailed video while servicing your car. More
Other Employees Tagged: Mathew Rivera
May 19, 2023
The best service, they got me a Lyft and called promptly when work was completed when work was completed More
Other Employees Tagged: Melissa Tyler, Mathew Rivera