Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett | Page 20

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
879 Reviews

Dealership Experience

12 yrs, 6 mos

Languages Spoken

English English

4.8

879 Reviews

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879 Reviews of Thomas Hackett

October 31, 2024

Dealership Rating
Employee Rating

Although there were issues, staff was able to rectify them promptly. Rob was particularly helpful. Thanks. More

by jazzvyne
Recommend Dealer
Yes

Other Employees Tagged: Rob, manager

Oct 31, 2024

DCH Wappingers Falls Toyota responded

Thank you for your understanding and for recognizing Rob's efforts! We're glad to hear that our staff was able to resolve the issues promptly. Your feedback is important to us, and we're committed to providing a better experience in the future. We appreciate your support!

October 29, 2024

Dealership Rating
Employee Rating

Alway a pleasure to deal with from Judy to the entire team Very professional and knowledgeable. More

by DEEBOB84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re delighted to hear that you had a great experience with Judy and the team. Our goal is to provide professional and knowledgeable service to all our customers. We appreciate your feedback and look forward to assisting you again in the future!

October 24, 2024

Dealership Rating
Employee Rating

I have been working with Toyota Wappinger Falls for years. Have always had a good experience with sales and service. Tom Hackett has been very helpful every time I’ve brought the car in for service. More

by Cpr321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan

Oct 25, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your loyalty to Toyota Wappingers Falls over the years! We're thrilled to hear you've consistently had positive experiences with both our sales and service teams. It’s wonderful to know that Tom Hackett has been such a reliable source of support for you during your visits. We’ll be sure to pass along your kind words to him, and we look forward to continuing to provide you with excellent service in the future. Safe travels, and thank you again!

October 24, 2024

Dealership Rating
Employee Rating

Good service, All the staff is very helpful, the work was done fast and well done. More

by AL11MED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2024

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're happy to hear that you had a great experience and that our team provided fast and efficient service. We appreciate your trust and look forward to serving you again!

October 23, 2024

Dealership Rating
Employee Rating

Very considerate all around. They accepted my car at 10am although I had mistaken my Noon appointment 2 hours earlier. They are also good about explaining other appointments com More

by maryjoross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad our team could accommodate you and make your experience positive. Your feedback about our service means a lot to us!

October 22, 2024

Dealership Rating
Employee Rating

I would have given 5 stars if they would have washed my car like my car was there for over a month and when I got it back the amount of dirt on my car was crazy when I returned the loaner I took it to the More

by DNLAMBRECHT
Workmanship
Service Communication
Recommend Dealer
Yes
Oct 22, 2024

DCH Wappingers Falls Toyota responded

We appreciate your feedback and sincerely apologize for the oversight regarding your car's cleanliness. We understand how important it is to receive your vehicle in top condition. Your comments will be addressed with our team to ensure we improve our service in the future. Thank you for your patience, and we hope to make your next experience a 5-star one!

October 19, 2024

Dealership Rating
Employee Rating

greedy unnessary add ons forced on you trying to purchase a vechile. putting in purchase price. More

by robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 19, 2024

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

October 18, 2024

Dealership Rating
Employee Rating

I have purchased three vehicles from Toyota each time I come in it’s always a good experience even when they find things that need to be fixed I can count on them to be honest to know I do need a repair no More

by POPCRACKLESNAP56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Newsham

Oct 18, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your loyalty and trust in Wappinger Falls Toyota! We’re delighted to hear that you consistently have a great experience with us. Our team is committed to honesty and providing excellent service at fair prices. We look forward to continuing to serve you and your vehicle for many years to come!

October 18, 2024

Dealership Rating
Employee Rating

The GM did not keep firm apptmts to meet with me. ....did not pay $ 25 for a test drive, as promised....Cheap!!.. More

by SVDALPHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mathew Rivera

Oct 18, 2024

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

October 16, 2024

Dealership Rating
Employee Rating

This is one of the best Toyota dealerships in the country. My 1998 LC has issues about once a year, Tom Haskett gets the work done somehow!!! and Lauren his back up!!! More

by robindintiman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera , Lauren who works with Tom’s customers

Oct 16, 2024

DCH Wappingers Falls Toyota responded

Thank you for the fantastic review! We're thrilled to hear that Tom and Lauren have consistently provided you with great service for your 1998 LC. Your trust in us means so much, and we're here for any future needs you may have!

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