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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett | Page 23

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
879 Reviews

Dealership Experience

12 yrs, 6 mos

Languages Spoken

English English

4.8

879 Reviews

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879 Reviews of Thomas Hackett

September 27, 2024

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Employee Rating

Good, pleasure, courtesy and thank you for your service I am really appreciate it have a good weekend More

by hn9245130@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Sep 27, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're happy to hear you had a pleasant experience. We truly appreciate your business and hope you have a wonderful weekend as well!

September 26, 2024

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Employee Rating

I bought my car here and have it serviced here as well. They are very courteous and professional. More

by LUIGI.BENIGNI9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera

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Sep 26, 2024

DCH Wappingers Falls Toyota responded

Thank you for your continued trust in us! We're glad to hear you've had such positive experiences with both our sales and service teams. We appreciate your support!

September 25, 2024

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Very good service and did all the little extras on top of inspection and courtesy was great More

by JER72787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Mathew Rivera

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Sep 25, 2024

DCH Wappingers Falls Toyota responded

We’re thrilled to hear you had a great experience! Our team always strives to go the extra mile for our customers. Thank you for your feedback!

September 25, 2024

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The entire staff starting from sales to service and the parts department or friendly and professional I can’t ask for a better Toyota dealer compared to my previous Toyota dealer at another location. Than More

by Elvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera

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Sep 25, 2024

DCH Wappingers Falls Toyota responded

It's wonderful to hear you had such a positive experience with our team! We strive to provide friendly and professional service every step of the way. Thank you for choosing us as your Toyota dealer! We look forward to assisting you again in the future!

September 24, 2024

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Employee Rating

A big part of the reason that I come to DCH Toyota is Tom Hackett…he is an outstanding service advisor. More

by rednitas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 24, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that Tom Hackett has made such a positive impact on your experience at DCH Toyota. We’re proud to have him on our team, and your feedback means a lot to us. If you need anything else or have any questions in the future, don’t hesitate to reach out. We look forward to seeing you again!

September 24, 2024

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Quick and friendly service for my first maintenance appointment. Easy to make an appointment online. More

by LUNAKAT21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Avi Avitan, Dylan Abell

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Sep 24, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're thrilled to hear that you had a quick and friendly experience during your first maintenance appointment. We're glad you found it easy to make an appointment online as well. If you have any questions or need assistance in the future, feel free to reach out. We look forward to seeing you again!

September 24, 2024

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Quick service. Direct and to the point. Kind and no pushy sales. Nice automatic system of getting car serviced. The video is an excellent touch. More

by Foppy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Andrew Bartko

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Sep 24, 2024

DCH Wappingers Falls Toyota responded

Thank you for your positive feedback! We're glad to hear that you had a quick and straightforward service experience without any pressure. It’s great to know you appreciated the automatic system and the video feature—we aim to enhance our customers' experience! If you need anything else or have questions in the future, don’t hesitate to reach out. We look forward to serving you again!

September 22, 2024

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Employee Rating

Great service for my jeep the work was done in less then 30 minutes thank you Thomas 😊 More

by BZOUHAIR354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Sep 22, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re thrilled to hear that Thomas provided such quick and great service for your Jeep. We appreciate your support! 😊

September 22, 2024

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Employee Rating

Judy Deems was very professional great personality she was awesome and knows what she’s doing More

by dolmo4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera

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Sep 22, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that Judy provided such a professional and enjoyable experience. We’ll be sure to share your feedback with her!

September 21, 2024

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Employee Rating

Thomas did a great job taking care of us and our new 2024 Sierra van. He is truly an asset to your company. That’s the reason we have purchased five new vehicles from you over the years. More

by uncleollier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 22, 2024

DCH Wappingers Falls Toyota responded

We’re thrilled to hear that Thomas took great care of you with your new 2024 Sierra van! It’s wonderful to know that his service has contributed to your loyalty over the years. Thank you for choosing us for your vehicle purchases—we truly appreciate your continued trust in our team. If you need anything in the future, don’t hesitate to reach out!

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