Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett | Page 22

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
879 Reviews

Dealership Experience

12 yrs, 6 mos

Languages Spoken

English English

4.8

879 Reviews

Write a Review

879 Reviews of Thomas Hackett

October 07, 2024

Dealership Rating
Employee Rating

Bery good atención excelente personal very good cervicis end if you credit es daw they main hi More

by lidiaroquequijad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2024

DCH Wappingers Falls Toyota responded

¡Gracias por tu comentario! Nos alegra saber que recibiste una atención excelente y que nuestro personal te brindó un buen servicio. Si tienes preguntas sobre tu crédito o necesitas más asistencia, no dudes en contactarnos. ¡Esperamos verte de nuevo pronto! 🌟🚗

October 06, 2024

Dealership Rating
Employee Rating

I'm very happy with dealership up there they give me no problems and the service is excellent More

by BILLHUSTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2024

DCH Wappingers Falls Toyota responded

We're thrilled to hear that you're happy with your experience! Our team is dedicated to providing excellent service, and your satisfaction means the world to us. If you need anything else, just let us know!

October 04, 2024

Dealership Rating
Employee Rating

Tom provided me with great service, explaining the importance of getting the recommended service to keep my vehicle working properly. More

by rs35125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear that Tom provided you with great service and emphasized the importance of regular maintenance. Keeping your vehicle in top shape is crucial, and we appreciate you trusting us with your car. If you have any further questions or need assistance, feel free to reach out!

October 03, 2024

Dealership Rating
Employee Rating

Assistant service manager Matt Rivera assisted me and was very professional and courteous of my needs. Highly recommended. More

by Daddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera, Andrew Bartko , Alexander Catechis

Oct 04, 2024

DCH Wappingers Falls Toyota responded

We’re delighted to hear about your positive experience with Matt Rivera! His professionalism and attentiveness to your needs truly make a difference. Thank you for the high recommendation, and we look forward to serving you again in the future!

October 03, 2024

Dealership Rating
Employee Rating

Fast, friendly service. I highly recommend. After inspection of my vehicle they were able to fit me in to do the suggested maintenance. An ounce of prevention is worth a More

by Rlsigua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

Oct 04, 2024

DCH Wappingers Falls Toyota responded

Thank you for your fantastic review! We’re thrilled to hear that you received fast, friendly service and that we could accommodate your maintenance needs. Your recommendation means a lot to us! We agree that a little prevention goes a long way. If you need anything else, just let us know!

September 30, 2024

Dealership Rating
Employee Rating

Great job, and very professional; , and attentive; customer service outstanding;attention to detail, and couryess More

by beautifulloveyvette78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2024

DCH Wappingers Falls Toyota responded

We truly appreciate your kind words! It’s great to hear that you experienced outstanding customer service and attention to detail. We strive to provide a professional and courteous environment for all our customers. Thank you for your support!

September 29, 2024

Dealership Rating
Employee Rating

Very professional from time I drove into garage till service was done and I retrieved my car and left More

by BSULLIVAN51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that you had a professional experience from start to finish. We look forward to serving you again!

September 29, 2024

Dealership Rating
Employee Rating

Great dealership, great service. Have an issue with a brand-new car, but I know that DCH will take care of it. More

by Gabor K.
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 29, 2024

DCH Wappingers Falls Toyota responded

We’re glad to hear you had a positive experience with us! It's our priority to ensure that any issues are addressed promptly, even with a brand-new car. Thank you for your trust in DCH, and we’re here to take care of you!

September 28, 2024

Dealership Rating
Employee Rating

I bought a used car there and a month later I kept getting an EVAP code I brought it back four times for the same problem. They were unable to diagnose it until the last time when it turned out to be More

by AGAINUNO
Recommend Dealer
No
Sep 28, 2024

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

September 28, 2024

Dealership Rating
Employee Rating

Service was great and fast. The employees were very nice as well, treated with respect. More

by biancastefanacci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that you had a great and speedy service experience, and that our team treated you with respect. We appreciate your feedback and look forward to seeing you again soon!

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