Tim Heim
Tim Heim at Gordie Boucher Ford Lincoln of West Bend

Tim Heim | Page 4

Used Car Manager

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

Contact Me
4.9
56 Reviews

I have been a committed and valuable member of this dealership since September 2003, starting as a lot attendant and quickly taking on various roles, including detailer, parts counter, and finance. Currently, as the Used Car Manager, I bring a wealth of experience and a strong dedication to ensuring the best possible experience for our customers. Throughout my journey, I've gained a deep understanding of the automotive industry and consistently focused on providing exceptional service. My goal has always been to meet the needs of our clients with integrity, knowledge, and a genuine commitment to their satisfaction.

Dealership Experience

22 yrs, 10 mos

Industry Experience

22 yrs, 10 mos

Languages Spoken

English English

4.9

56 Reviews

Write a Review

56 Reviews of Tim Heim

November 24, 2022

Dealership Rating
Employee Rating

I have bought 10 vehicles never a disappointment they have always stood by their product here’s to the next 10 More

by MKZ2006
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 25, 2022

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon!

November 03, 2022

Dealership Rating
Employee Rating

Although it seemed to take a lot of time, Generally everything went very well overall More

by ONERANDYRANDY
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Greenhalgh , Kayla Bell

Nov 06, 2022

Gordie Boucher Ford Lincoln of West Bend responded

Randy, Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon!

September 02, 2022

Dealership Rating
Employee Rating

Would have been rated much higher, but since our purchase it’s been almost impossible to get a hold of them regarding some issues we’ve had. We still don’t have the second key either for our vehicle almost t More

by 19Raptor
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kayla Bell, Joey Brasted

Sep 08, 2022

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to discuss this matter in more detail, please give us a call at your convenience. Our goal is to make sure every customer has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to see if we can turn this situation around for you. Chris Flynn, General Manager 262-338-3379

August 17, 2022

Dealership Rating
Employee Rating

Everyone was awesome! We bounced back and forth a little bit on the car we wanted. Had to test drive a couple times. Everyone was patient with us. Joey went above and beyo More

by Celicachic
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Brasted, Zeke Heyse

Aug 17, 2022

Gordie Boucher Ford Lincoln of West Bend responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new SUV! We truly appreciate the opportunity to do business with you. Thanks for choosing Gordie Boucher Ford Lincoln of West Bend!

July 14, 2022

Dealership Rating
Employee Rating

I bought a Transit Connect in April and there some emission parts on back order at time of purchase. Well, end of June the parts finally showed up which was a good thing because my plates were suspend More

by JAMIE.HORNUNG68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Flynn , Angie Heyse

Aug 16, 2022

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your review! We’ll make note of your feedback for future services!

June 16, 2022

Dealership Rating
Employee Rating

Best Ford Dealership in WI. Always helpful, fair prices and extremely courteous. Alway enjoy working with Chris and his team. More

by leewoelbing
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Chris Flynn, Wayne Zarling, Dave Brooks , Rebecca Flynn, Angie Heyse, Barb Sauer

June 03, 2022

Dealership Rating
Employee Rating

The staff is energetic, and professional. Top rated!!! Cares about their customers. Go see them. More

by CLANDISH1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eugene Sanchez, Chris Flynn , Angie Heyse, Zeke Heyse

Jun 08, 2022

Gordie Boucher Ford Lincoln of West Bend responded

We care greatly about our customers! Please let us know if there is anything more we can do for you!

May 27, 2022

Dealership Rating
Employee Rating

I have going here for almost 20 years, and they have always been great. I deal with David Brooks, and Eugene Sanchez all the time, and they are awesome. More

by DANIELAGEE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eugene Sanchez, Chris Flynn, Wayne Zarling, Dave Brooks , Kayla Bell, Rebecca Flynn, Angie Heyse

January 04, 2022

Dealership Rating
Employee Rating

An overall great buying experience. Knowledgeable, friendly and courteous sales staff including management. Genuine interest in my needs More

by ROB_ROBERTS1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Flynn, Nicholas Greenhalgh , Kayla Bell, Neal Crass

Jan 07, 2022

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for the review!

November 26, 2021

Dealership Rating
Employee Rating

finally took the vehicle in and actually found something and have hopefully corrected it. still annoyed at diagnostic cost being the first words out of the service dept. its like its more important than y More

by SANDRA.BORCHERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Flynn, Wayne Zarling, Dave Brooks , Ken Braun, Rebecca Flynn, Angie Heyse

Dec 30, 2021

Gordie Boucher Ford Lincoln of West Bend responded

I apologize for your experience. We are working to get better and our new Service Manager, Joe Hohmann would be happy to discuss your experience the next time you're in. Thank you.

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