Tina Nikolov
Tina Nikolov at Biggers Mazda

Tina Nikolov | Page 3

Service Advisor

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

Contact Me
4.8
37 Reviews

Languages Spoken

Bulgarian Bulgarian

4.8

37 Reviews

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37 Reviews of Tina Nikolov

May 21, 2026

Dealership Rating
Employee Rating

Just wanted to update a miscommunication and say that Rich Alenhoff responded to a concern I had within minutes of posting a review to resolve the concern and assured me that he would address the minor p More

by chuck.meneses
Service Price Transparency
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Recommend Dealer
Yes
May 21, 2026

Biggers Mazda responded

Chuck, first off, thank you for your continued support and for the positive reviews you’ve left for our team in the past. I also appreciate you bringing this to our attention. I did speak with Rich regarding your message, and after looking into it, it appears he never actually received your inquiry. I completely understand your frustration, especially given the experience you’ve had with us up to this point. We certainly never want anyone to feel ignored, and Rich would absolutely like the opportunity to connect with you directly and better understand the situation regarding the maintenance recommendations on your vehicle. When you have a moment, could you please send over the best phone number or email for Rich to reach you? Thank you again for the feedback and the opportunity to make this right. – Ali Nauraiz

May 21, 2026

chuck.meneses responded

Just wanted to update a miscommunication and say that Rich Alenhoff responded to a concern I had within minutes of posting a review to resolve the concern and assured me that he would address the minor policy glitch going forward. Rich was super professional and I will add him to the list of reasons why I cannot say enough good about this dealer. This is the best dealer experience I have ever had

May 15, 2026

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The staff are pleasant, approachable, and professional. Tina helped me through out the whole process and was so professional and fast. Biggers Mazda is excellent. More

by johann1919
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Recommend Dealer
Yes
May 19, 2026

Biggers Mazda responded

Thank you for the Kind Words. Have a Great Day.

May 12, 2026

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Very friendly, honest, I like the inspection videos. Nice waiting area. I don’t like that I feel pressured to give reviews with several emails being sent to me until a review is given. More

by BILLSCHMIDT55
Service Price Transparency
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Recommend Dealer
Yes
May 12, 2026

Biggers Mazda responded

Thank you for the 5-star review and for sharing your honest feedback with us. We’re glad to hear you had a positive experience with our friendly team, enjoyed the inspection videos, and found our waiting area comfortable. We also appreciate you bringing up the review email follow-ups. We understand how repeated requests can feel excessive, and your feedback is valuable as we work to improve our customer communication experience. Thank you again for choosing Biggers Mazda, and we appreciate your support and honesty!

May 07, 2026

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Purchased 2 of my Mazdas' from. this dealership and has been quite pleased with their service and have nothing but sweet praises to say about how they treated us and stood behind the More

by HeAbadMan$
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Recommend Dealer
Yes

Other Employees Tagged: Logan Demel , Clemente Sanchez

May 07, 2026

Biggers Mazda responded

Thank you for the kind words and we really appreciate you and your business. Happy Trails.

May 06, 2026

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Good over all service. Not so good on the service prices. To expensive to want to get additional repairs. More

by marinello82
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Recommend Dealer
Yes
May 07, 2026

Biggers Mazda responded

Thank you for the Amazing review. Have a Great Day.

May 04, 2026

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Great service, and timely communication and reccommendations from the team. Overall good experience. Thank you! More

by natashalupou
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ron Liszka

May 07, 2026

Biggers Mazda responded

Thank you for the 5 Star Review. Have a Great Day.

May 04, 2026

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Employee Rating

They diagnosed the problem very quickly and the repair was made on a timely basis. I’ve always had a great experience here. More

by maryjean79
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Recommend Dealer
Yes
May 07, 2026

Biggers Mazda responded

Thank you for the Amazing review. Have a Great Day.

May 03, 2026

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Half the time I was quoted. Clear pricing. Super nice and kept to the appointment More

by corey.smith
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Recommend Dealer
Yes
May 07, 2026

Biggers Mazda responded

Thank you for the great review.

May 01, 2026

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The service personell are very attentive and inform me of any issues my car has that are of concern. They let me know of their progress as they are working. More

by LESTER5873
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Recommend Dealer
Yes

Other Employees Tagged: My service tech.

May 07, 2026

Biggers Mazda responded

Thank you for the awesome review. Have a Great Day.

April 18, 2026

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Employee Rating

My brakes our very noisy, even though they are relatively new. It's embarrassing having to explain to people that "it's just the way Mazda brakes are". My wife doesn't want to drive my car because she feels More

by Bill B
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: I've dealt with 3-4 people, only recall one of them by name.

Apr 21, 2026

Biggers Mazda responded

Hello Bill, Sorry to hear of your issue with squeaky brakes. Please reach-out to ROGER GUTIERREZ FIXED OPS DIRECTOR for the group at 8666816469. Please ask for Roger the service director and they will transfer you to him or take a message if he is not available. Thank you.

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