Tom Cobb | Page 4

Great Team The whole team worked together to help us make the deal, especially Scott Hudgins, he send above and beyond!!! It was a pleasure doing business wit The whole team worked together to help us make the deal, especially Scott Hudgins, he send above and beyond!!! It was a pleasure doing business with you!! AAAAAAA+ + + Thank You More

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Awesome From...Just Looking to Living the Dream!! The very first time we walked into Dodds, over two years ago, we were shown around, let us look, knowing that we had a house to sell first before buy The very first time we walked into Dodds, over two years ago, we were shown around, let us look, knowing that we had a house to sell first before buying. When the house sold we had done our research and Shane led us in the direction of what we were looking for. Just a few weeks later we have closed on our new adventure, led through by a wonderful team, and are living our Dream! Thank you so much! More

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Very relaxing and no pressure The entire team made me feel important to them. The bartering process was no pressure and I got fair price and fantastic interest rate on the financin The entire team made me feel important to them. The bartering process was no pressure and I got fair price and fantastic interest rate on the financing.Tom did a good job with the orientation. More

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So Impressed! We found our 5th wheel online and gave Dodd RV a call. We made arrangements to come see it with Shane. He was so easy to work with as he explained eve We found our 5th wheel online and gave Dodd RV a call. We made arrangements to come see it with Shane. He was so easy to work with as he explained everything to us. The moment we walked in and were greeted by the receptionist we were treated like a friend or a family member. They made us comfortable and relaxed and the manager was able to give us a great deal. During our pick up appointment, Arnold reviewed all the financial details with us and was very personable throughout the entire transaction. Each person we interacted with during the walk thru and purchasing of parts was so friendly and knowledgeable. We never felt rushed and had all our questions answered. We highly recommend you to visit Dodd of Yorktown if you are in the market for an RV. You won't be disappointed. Thanks Dodd! You have a customer for life. More

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Wonderful Experience! Felt like family! Through the entire process everyone was patient and addressed all of our concerns promptly. We did not come across anyone at the dea Felt like family! Through the entire process everyone was patient and addressed all of our concerns promptly. We did not come across anyone at the dealership that did not have a smiling face. Such a wonderful experience and highly recommend to anyone in search of any type of RV. More

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Pleasurable and Easy I thought purchasing a camper for the 1st time was going to be stressful, well I was mistaken. This was the easiest and most thorough purchase I made. I thought purchasing a camper for the 1st time was going to be stressful, well I was mistaken. This was the easiest and most thorough purchase I made. More

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Bought a used RV and was taken advantage of Lied to us about the condition of the travel trailer we bought. It was covered in black mold which made us ill. 4 days after purchasing it pour rain Lied to us about the condition of the travel trailer we bought. It was covered in black mold which made us ill. 4 days after purchasing it pour rain into the camper that they assured us did not leak. It took 2 weeks of calling before they fixed the seal that was not even attached. hot water heater was not working either and told us to fix it ourselves.. The entire unit has extensive water damage and black mold issues. It's been a month now and no one will return phone calls or emails. They took advantage of first time buyers and have no remorse. We now have an over priced camper in poor condition that is in need of gutting and renovations before we can use it or sell it. Horrible business! Considering talking to an attorney! More

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Excellent Customer Service We recently purchased our RV with Dodd RV of the Peninsula, and we were extremely pleased with the polite, respectful and kind customer service throug We recently purchased our RV with Dodd RV of the Peninsula, and we were extremely pleased with the polite, respectful and kind customer service throughout the departments. It all started with Scott our product specialist and followed with Arnold the business manager and Tom who gave us the run down on all the features of our new RV. It was a streamlined experience that made our purchase and time a pleasurable one. It is still a timely process (as all major purchases are), but they offered us snacks, homemade cookies and even offered to buy us lunch. These may not seem like big things considering our purchase, but every effort and attention to detail to make the experience more pleasant did not go unnoticed. Every employee we came in contact with had a smile and seemed to truly enjoy their job. That's a big deal in the customer service industry! Thankful for Dodd RV of the Peninsula and our experience. I would definitely recommend them to anyone looking for no hassle, friendly customer service in the purchase of an RV. We've even had follow up contact from Scott to make sure everything is working properly and if we have any concerns with our purchase. Pretty awesome! More

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Special order My wife and I drove to Yorktown to look at a used camper and ended up ordering the same thing brand new. Great experience all the way around. My wife and I drove to Yorktown to look at a used camper and ended up ordering the same thing brand new. Great experience all the way around. More

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First RV Purchase Made Easy We had been looking for travel trailers for several months and had decided on a floor plan, weight limit, and desired amenities. We found the trailer We had been looking for travel trailers for several months and had decided on a floor plan, weight limit, and desired amenities. We found the trailer that met our needs at Dodd RV and I dropped in while in the area on business. We live about 3 hours away in the DC area so this was a shot in the dark. I found the model we had decided upon and was able to give it a once over before the salesman, Shane Slavnik, came by and introduced himself. I asked a few questions, asked for any other units that were similar, and told him my expectations. Never at any point did he apply the snake oil salesman pressure. He just provided his contact information and asked us to keep him in mind. The price was right, the knowledge of the unit by the salesman was excellent, and I never once felt pressure. When my wife had concerns about the look of the cushions, he immediately set about correcting that. When we told them that we wanted to finance on our own and register it in my state of record (I'm military), they had no issues. Throughout the pre-delivery inspection and acceptance, we were treated with respect and felt as though no other customer mattered. Shane, our salesman was knowledgeable and accommodating. Mary at the main desk was helpful and accommodating, Arnold in finance and closing did everything in the world he could to make the process as painless as possible. Tom in service walked me patiently through the trailer and explained everything and answered every question I had. Finally, Rod in parts gave me a great run-down on things I actually needed, and not just stuff that they wanted to sell me. The staff is amazing and could not have been more customer service oriented. For new RV buyers: Do your research. These folks were knowledgeable and fair, but you should always be prepared. That said, you could not do better with a with a first-time trailer/RV buy than going here. If you are realistic and knowledgeable, you will be amazed at the service you receive. Overall the only they could have done extra was to give me the trailer for free. Which I'm still open to guys! I just noticed that Rod in parts is not listed below: 5 STARS! More

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