Tom Cole | Page 5

The dealership location is prime. Great access to it. Cars presented on the lot and inside. For the most part polite and friendly sales associates, management. I worked with Gonzales Great access to it. Cars presented on the lot and inside. For the most part polite and friendly sales associates, management. I worked with Gonzales on one visit, with Sam McHale on another visit. Got back and spoke with Gonzales again and told him I haven't gotten any follow up calls from him. Anyways, I'd like to look at the Acura 2021. Test drove it on a Friday evening. Saturday morning I called to place a hold deposit on the car to hold it. When I came back sure enough sales rep or another person let the car be used by another person an had 30 plus miles on it. Mr. Cole and I spoke about this incident and Mr. Cole was able to resolve the issue, where Gonzales tried to suggest that I misunderstood the entire issue. I do not mean any harm to anyone ever, but I strongly believe Gonzales has to follow common sense and do what he says he would. A good opportunity for improvement. The best sales person was Mr. Sam McHale, very polite and professional sales representative, courteous and knowledgeable. He well deserved 10 stars. Mr. Adam Hannah really did a fantastic job processing all documentation for me and got me on the road in no-time! Car itself is amazing, great deal! Love every minute driving it! More

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Tom Cole and Mike Shay were great to work with. Highly recommend this place. We would go back. Highly recommend this place. We would go back. More

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Just purchased my first Acura- a 2022 RDX! ! Steve Ault made the process seamless and was very patient with all of my questions. He also maintained excellent communication as my RDX was being b ! Steve Ault made the process seamless and was very patient with all of my questions. He also maintained excellent communication as my RDX was being built. Adam Hannah, the Business Manager was excellent to work with. He spent a great deal of time with me by running numbers and providing options. The Sales Manager, Tom Cole also helped me with trading in my Honda. My experience at Acura of Columbus was by far the most positive experience with buying a new car I have ever had! They are a great team of professionals who place primary focus on the clients. FIVE stars for their customer service- coming from someone who also works in the sales/finance industry. Thank you, Steve, Adam, & Tom! More

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I started my car purchase research last November test-driving several models at Acura Columbus and ended up putting a deposit on a 2022 TLX with them. The staff worked together to seamlessly keep m test-driving several models at Acura Columbus and ended up putting a deposit on a 2022 TLX with them. The staff worked together to seamlessly keep me updated weekly on my car's build status and delivery timeline. I interacted with at least 5 different people and ALL of them were great to work with. My car was built and delivered in March. Sam McHale handled the final process/paperwork/delivery and did an incredible job. We're very happy with the experience and are loving the car! Considering the stories we've read about car purchases during the current supply-chain situation, we were worried about the process - but Acura Columbus did a great job. Thank you! More

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I was very disappointed at the lack of communication your company showed to a fellow employee. Vaughn Thank you so much for your call.. The car I was looking at was sold on a Saturday and I had a appoi your company showed to a fellow employee. Vaughn Thank you so much for your call.. The car I was looking at was sold on a Saturday and I had a appointment scheduled on Sunday. You have an A+ rating at the BBB. I respect your right to sell your cars, but I think I should have never been scheduled a appointment. I appreciate the salesman calling to let me know before I left Home. I will not report any negative comments to the BBB, because I fill honest mistakes can be made. More

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Steve and Thomas were great to work with! Treated me fairly and explained the car thoroughly! fairly and explained the car thoroughly! More

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Excellent transaction from start to finish when purchasing a CPO 2019 MDX. The process was efficient and smooth. Deal with confidence! purchasing a CPO 2019 MDX. The process was efficient and smooth. Deal with confidence! More

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Mike Shay did a great job setting up my purchase of a 2022 MDX and the turn in of my previous MDX. The paperwork was ready to go and he was Very knowledgeable and extremely patient going over the new ca 2022 MDX and the turn in of my previous MDX. The paperwork was ready to go and he was Very knowledgeable and extremely patient going over the new car’s bells and whistles. I highly recommend Mike! More

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Excellent car buying experience. Antonio was great to work with and helped me get everything I wanted. After having struggles with another Acura dealership there was a clear night and day difference goin work with and helped me get everything I wanted. After having struggles with another Acura dealership there was a clear night and day difference going to Acura Columbus compared to others. They truly understand how to help and treat their customers. 10/10 More

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Excellent service all around. My purchase was seamless and I was out in less than 2 hours. They made the car buying experience enjoyable. All employees were extremely friendly and personable. First class and I was out in less than 2 hours. They made the car buying experience enjoyable. All employees were extremely friendly and personable. First class all around. More

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