Tom Pardo | Page 4

Our second new car sale We worked with Jamie Reed for both of our new car sales, both times it was a great experience, he’s just a smooth and easy guy to deal with. We worked with Jamie Reed for both of our new car sales, both times it was a great experience, he’s just a smooth and easy guy to deal with. More

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Wonderful dealership! Our experience with Phillips Toyota was great. A.B. Took excellent care of us. He explained every detail of or new purchase. We were very happy with t Our experience with Phillips Toyota was great. A.B. Took excellent care of us. He explained every detail of or new purchase. We were very happy with the service he provided. More

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Return Customer - Twice as Satisfied Purchased another Highlander from Sonny Rothwell who is an outstanding sale representative. He really works with you to find the model you want and h Purchased another Highlander from Sonny Rothwell who is an outstanding sale representative. He really works with you to find the model you want and his word is a good as gold. He maintained contact with me during the purchase and even gave me a reminder call of an appointment set up after purchase. The dealership is clean, well laid out and everyone is friendly and has a smile on their faces. If you want to purchase a Toyota, I don't think there is a better sales rep to help you than Sonny Rothwell. He was super! More

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Smooth process getting the car I desired. Ryan King and the entire staff were very accommodating, providing what I wanted in an automobile and with reasonable financial terms, I had trouble fi Ryan King and the entire staff were very accommodating, providing what I wanted in an automobile and with reasonable financial terms, I had trouble finding the trim level and colors I wanted in the Avalon, but walked into Phillips Toyota on a whim and Ryan and Tony had me the exact car I desired ordered and at the price point I felt was fair and all this within an hour. Highly recommend. More

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We Love Phillips Toyota We just leased a 2019 Highlander XLE From Kathy Curtis. Kathy is very knowledgeable about the many models offered by the dealership. Her friendly de We just leased a 2019 Highlander XLE From Kathy Curtis. Kathy is very knowledgeable about the many models offered by the dealership. Her friendly demeanor made us feel very comfortable during the purchase process. Our only regret is that we didn't discover Phillips Toyota until recently. We would also like to acknowledge Tom Pardo for arranging the financing. After several other past dealership transactions that left us questioning the integrity of the financial staff, working with Tom was nothing short of amazing. We will be returning to Phillips for all of our future purchases. Jim and Nancy Cummings entire More

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Pleasant car buying experience All the Phillips personnel we dealt with were personable and professional. One of the few times I’ve walked out of a dealership and not felt like I’d All the Phillips personnel we dealt with were personable and professional. One of the few times I’ve walked out of a dealership and not felt like I’d been flim-flamed. More

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Closing made the deal not worth it Works with you and treats you like they really want your business . Spends the times necessary to make sure your happy with the car . AT THE END it Works with you and treats you like they really want your business . Spends the times necessary to make sure your happy with the car . AT THE END it was rush, rush and pushed the paper work which was selling contracts and nothing to do with car sales.After buying 13 Toyotas which I still have 3 I'm finished doing business with Toyota. In years gone by Toyota would never do business this way. I agree with other statements here that the closing is a pile on of paper work that you cannot digest in days much less minutes . Statement made while attempting to read the papers can not to be trusted , so sad that a great car company has let there dealers conduct business this way.............worse then the old used car lots when tire kicking was an inspection ! More

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Jamie Reed Jamie is a wonderful person to work with he listens to what we want. This is the 2 vehicle that we have purchased from Phillips Toyota. We returned be Jamie is a wonderful person to work with he listens to what we want. This is the 2 vehicle that we have purchased from Phillips Toyota. We returned because of the no pressure sales. The service dept has also been very professional. Thanks Jamie and the staff at Phillips. More

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Great Experience Best experience we have ever had when buying a new car. The salesperson was very upfront on all matters, especially the figures. No high pressured s Best experience we have ever had when buying a new car. The salesperson was very upfront on all matters, especially the figures. No high pressured sales pitch either. Very nice dealership to deal with. More

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Poor business ethics While the 2019 Avalon Hybrid is great. This dealership has proven to me to be unscrupulous in their business practices. On Feb 11 I was pressured int While the 2019 Avalon Hybrid is great. This dealership has proven to me to be unscrupulous in their business practices. On Feb 11 I was pressured into purchasing unwanted warranties and when I tried to cancel through the finance officer Tom Pardo the next day was told I had to wait. When I brought a copy of my tax return to my salesman Trey on the 13th he went to his supervisor and I signed paperwork for cancelation and refund of sales tax. To date this paperwork has not been recieved by Fidelity Warranty as they have confirmed that these policies are still active and they are working on cancellation requests from the 20th of the month now. Buyer beware and do not let them take advantage of you as they did me. Received the coupon book for service plan they added. Fortunately I was able to cancel directly. This plan can only be used at Phillip's and Tom Pardo knew I live in Tn and lied through his teeth to get a sale starting it could be used at any Toyota dealer. As I said earlier I'm happy with the car but would never deal with this company again other than to get my sales tax back on the canceled items which I know I will have to fight for. More

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