Tom Yerace

best dealership in northern Ohio, I always get my service done at my convince, that is very important to me done at my convince, that is very important to me More

by SMIGEL.R814 Verified Customer Verified Customer

Report | Print

The manager, Tom, was respectful and attentive! Kristy Tomcho sold me my car and was phenomenal! Kristy Tomcho sold me my car and was phenomenal! More

Report | Print

George was an absolute gem to work with, very friendly and more than polite. He went above and way beyond to assist me. and more than polite. He went above and way beyond to assist me. More

by Ford12345 Verified Customer Verified Customer

Report | Print

Dylan and Austin are a great customer service and support team. Scheduling is easy and the mobile pickup/drop off service is awesome. team. Scheduling is easy and the mobile pickup/drop off service is awesome. More

by mp Verified Customer Verified Customer

Report | Print

There is No other dealership I would go for purchasing or servicing any of my family’s vehicles. servicing any of my family’s vehicles. More

by Ford Owner Verified Customer Verified Customer

Report | Print

My experience was pleasant. My deal was done within half an hour. Sales and finance were great, no pressure. Very happy with my purchase. My deal was done within half an hour. Sales and finance were great, no pressure. Very happy with my purchase. More

by JGALLA88 Verified Customer Verified Customer

Report | Print

Kristy is amazing as always…. My go to car girl. Ganley ford should be proud to have her on their team. My go to car girl. Ganley ford should be proud to have her on their team. More

Report | Print

The service dept was awesome. Had a great experience, they had me in and out. Had a great experience, they had me in and out. More

by Jeruito Verified Customer Verified Customer

Report | Print

Austin was very responsive and communicated with us throughout the process. We appreciated his tutorial about the car’s features. throughout the process. We appreciated his tutorial about the car’s features. More

by foxinstitute Verified Customer Verified Customer

Report | Print

Brandon was a cool salesman. Easy to talk with, pulled some parts off my trade in that I forgot and coordinated some accessories for me that the GM volunteered to purchase for me Easy to talk with, pulled some parts off my trade in that I forgot and coordinated some accessories for me that the GM volunteered to purchase for me. The actual deal, trade value negotiation, interest rate offer, and sales tax part of signing the deal was filled with issues. Had an agreed trade in writing and then finance put a lessor amount, the GM did approve the higher trade as it was in writing. I provided my pre-approved interest rate with Bank of America and told finance if they couldn't match I would go through my bank to finance. They played around on the interest rate and finally came down to what my rate was. Finance forgot how to properly calculate the sales tax and while I was reviewing the loan docs/price sheet before signing I had to explain to finance the sales tax was $6,000 too high and they didn't factored in my trade value on the new vehicle. That got resolved before signing. I would say the process had issues along the way that are typical of dealerships in general. The sales tax issue is concerning that a finance department didn't catch it and I had to correct them. Shows incompetence on finance. Considering I had been dealing with this dealership for the last 14 months on warranty issues on the truck I was trading in, I would have liked to see more attention to detail on the process and the dealership. Going through the normal dealership back and forth on trade and financing was rather annoying as I told them upfront let's not play the normal back and forth, give me your best deal considering all the issues and lies over the last 14 months. I will never do business with Ganley again. They prioritize profit over customer service. More

by andysamuel18 Verified Customer Verified Customer

Report | Print