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Tom Yerace
Tom Yerace at Ken Ganley Ford Parma

Tom Yerace | Page 6

General Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
126 Reviews
4.7

126 Reviews

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126 Reviews of Tom Yerace

October 06, 2024

Dealership Rating
Employee Rating

The entire staff was beyond amazing, there is no other place I would purchase or service my vehicles!!!! More

by Mary Watson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher, John Ruper, Matt Palffy, Nick Feruito, Rich Vargo , Chris 'Bubba" Andrade, Ken Stafford, Jeremy Watson

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Oct 08, 2024

Ken Ganley Ford Parma responded

Mary, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Oct 12, 2024

Ken Ganley Ford Parma responded

Hi Mary, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Thanks again for the recommendation, and have an amazing day!

September 25, 2024

Dealership Rating
Employee Rating

up front and honest with pricing and time expectations . Most reasonable pricing in the area ! More

by ALICIAJEFFERY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher, Dan Overman, John Ruper, George Hadgigeorgiou, Rich Vargo , Alicia Jeffery, Tim Kubow, Ken Stafford

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Sep 26, 2024

Ken Ganley Ford Parma responded

Alicia, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

Sep 29, 2024

Ken Ganley Ford Parma responded

Hello, we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

September 20, 2024

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Employee Rating

very welcoming environment. Every staff member cares a lot about each customer and will go out of their way to help any way they can. More

by nicole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman

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Sep 20, 2024

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience, Nicole! We sincerely value your business and look forward to your next visit.

September 07, 2024

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Employee Rating

Everyone super friendly and super helpful, especially the service people. It’s my & my family’s go to dealership. More

by CHRISTYD228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Jeffery, Dave Moga, Will Monske

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Sep 09, 2024

Ken Ganley Ford Parma responded

Hi Christy: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Sep 09, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 04, 2024

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Employee Rating

People do not help you nor get back with you. If CJ did take over deal and follow through I would have went to a different dealership. More

by Upset
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Pam Koglman, C.J. Overman, Dan Overman, John Ruper, Matt Palffy, Tracy Sapienza, Rich Vargo , Ken Stafford

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Aug 07, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Aug 07, 2024

Upset responded

I will wait for the response and have no issue talking directly so you can have issues fixed.

June 10, 2024

Dealership Rating
Employee Rating

Wow ! What an experience! From an amazing truck that I’m getting 53 miles per gallon on, to a fantastic no pressure informative visit to the business offi More

by rgilly2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher, John Ruper, Nick Feruito, Rich Vargo , Kenneth Miller, Ken Stafford

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Jun 10, 2024

Ken Ganley Ford Parma responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Parma are glad to have you as a customer. Congratulations on your new truck!

June 06, 2024

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Employee Rating

A rip offf $800 for a part I found on line for $300 and they wanted two hours for installing took my friend who is a truck mechanic 15 minutes More

by RWELLS516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Overman, John Ruper, Matt Palffy, Rich Vargo , Ken Stafford

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Jun 08, 2024

Ken Ganley Ford Parma responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Someone from our staff will be reaching out to you in the very near future.

June 06, 2024

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Employee Rating

I’ve had problems with my fender flares since I bought my Bronco Sport with the fender flares not staying on my car properly. This last visit with Ken Ganley Ford, they fixed everything amazingly. They eve More

by PJBALMERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Jeffery

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Jun 06, 2024

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 11, 2024

Dealership Rating
Employee Rating

Great service. Installed a new trailer hitch. Also helped me utilize my Ford points and order / receive new cargo mat in a timely fashion. More

by SCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, George Bode

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May 12, 2024

Ken Ganley Ford Parma responded

Thank you, Scott, for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

May 13, 2024

Ken Ganley Ford Parma responded

Hello Scott, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 08, 2024

Dealership Rating
Employee Rating

Liked it better when it was independent, as Gillingham. Sales people are good, F&I folks treat us like an assembly line. More

by Kumite Master
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito, Tracy Sapienza, Rich Vargo , Chris 'Bubba" Andrade, Kenneth Miller, Ken Stafford

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May 09, 2024

Ken Ganley Ford Parma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 10, 2024

Ken Ganley Ford Parma responded

Thank you for your feedback. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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