Tom Yerace
Tom Yerace at Ken Ganley Ford Parma

Tom Yerace | Page 7

General Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
130 Reviews
4.7

130 Reviews

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130 Reviews of Tom Yerace

June 06, 2024

Dealership Rating
Employee Rating

A rip offf $800 for a part I found on line for $300 and they wanted two hours for installing took my friend who is a truck mechanic 15 minutes More

by RWELLS516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Overman, John Ruper, Matt Palffy, Rich Vargo , Ken Stafford

Jun 08, 2024

Ken Ganley Ford Parma responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Someone from our staff will be reaching out to you in the very near future.

June 06, 2024

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I’ve had problems with my fender flares since I bought my Bronco Sport with the fender flares not staying on my car properly. This last visit with Ken Ganley Ford, they fixed everything amazingly. They eve More

by PJBALMERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Jeffery

Jun 06, 2024

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 11, 2024

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Employee Rating

Great service. Installed a new trailer hitch. Also helped me utilize my Ford points and order / receive new cargo mat in a timely fashion. More

by SCOTT
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 12, 2024

Ken Ganley Ford Parma responded

Thank you, Scott, for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

May 13, 2024

Ken Ganley Ford Parma responded

Hello Scott, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 08, 2024

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Employee Rating

Liked it better when it was independent, as Gillingham. Sales people are good, F&I folks treat us like an assembly line. More

by Kumite Master
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito, Tracy Sapienza, Rich Vargo , Chris 'Bubba" Andrade, Kenneth Miller, Ken Stafford

May 09, 2024

Ken Ganley Ford Parma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 10, 2024

Ken Ganley Ford Parma responded

Thank you for your feedback. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 04, 2024

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Honestly since you moved we talked about finding a closer dealer but then we met Joe Abate and talked to the GM. We are staying with Ken Ganley in Parma. More

by AndreeKinnee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou , Joe Abate

May 05, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your kind words and this wonderful review! We hope you have a great day!

April 20, 2024

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Employee Rating

Pam and the rest of the staff I dealt with at Ganley were excellent. This is the 7th vehicle that I have purchased from the Ganley group and have and will continue to recommend Ganley to anyone looking for a More

by sipe6050
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 21, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Feel free to reach out to us if you need anything. Have a wonderful day.

March 25, 2024

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The dealership was clean and inviting. The staff was professional and courteous. The purchasing process was quick and easy. More

by mtoth
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza, George Bode , Ken Ganley

Mar 26, 2024

Ken Ganley Ford Parma responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ken Ganley Ford Parma are glad to have you as a customer.

March 05, 2024

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Employee Rating

Comfortable atmosphere, our salesman Jeromy was pleasant to talk to and well informed with the features and type vehicle we were interested in. Overall, it was a good experience! More

by New customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito , Jeromy Acord

Mar 06, 2024

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. Jeromy and our team appreciate your business and hope to see you again soon!

January 24, 2024

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They were very friendly, honest and helpful. Buying a car from them was a very good experience. More

by Jkennat
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Trade-in Experience
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Recommend Dealer
Yes
Jan 25, 2024

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

Jan 26, 2024

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 23, 2024

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Employee Rating

He was very good sales person. He was on top of his job and he got us a great deal. More

by Khyranichelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 24, 2024

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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