Tommy Choonhaurai | Page 6

Professional and considerate Knowledgeable and sensitive to our time commitments The staff worked as a cohesive team sensitive to our time commitments The staff worked as a cohesive team More

by DROBINS486 Verified Customer Verified Customer

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I LOVE Niello BMW Great used 2017 Infinity Q 70 with 15K miles. What a find and C.J. was terrific at responding to my every call or E mail. 15K miles. What a find and C.J. was terrific at responding to my every call or E mail. More

by MEL11 Verified Customer Verified Customer

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Nothings changed with this place. Ever since the GM left this place has gone to xxx. Typical liars scammers and the most unprofessional sales/staff - dealership I have dealt with. The Ever since the GM left this place has gone to xxx. Typical liars scammers and the most unprofessional sales/staff - dealership I have dealt with. They will lie straight to your face, like you’re an idiot! I have complained to DEAF EARS! Nobody cares once they get your $$… On my fourth BMW and would have been fifth, but I won’t spend one red cent with them now. Just bought my wife a Tesla! Thanx Elon, great product and experience! Maybe Rick will read this is CALL ME BACK!! Cause he sure don’t email or return messages!!! Guess next month I’ll be buying my new vehicle elsewhere…. More

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Excellent service from both Elisa and Tommy C. Pricing was very fair and willing to work with me on the number I needed to hit on my lease. Thank you so much everyone. Best car transaction ever. Pricing was very fair and willing to work with me on the number I needed to hit on my lease. Thank you so much everyone. Best car transaction ever. More

by Carl Verified Customer Verified Customer

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I was very pleased with the people that worked with me on my X5 purchase. my X5 purchase. More

by stedon6 Verified Customer Verified Customer

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Excellent service! Wide selection of vehicles. Customer service is priority to the team working there. CJ helped us find the perfect car. He took the time to listen to Wide selection of vehicles. Customer service is priority to the team working there. CJ helped us find the perfect car. He took the time to listen to our needs and matched us with what he though More

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Elk Grove BMW went above and beyond to get me the x3 I wanted at a payment I was comfortable with. Recommend buying with them 100%! wanted at a payment I was comfortable with. Recommend buying with them 100%! More

by PUSHY14U Verified Customer Verified Customer

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Best customer service I’ve experienced at dealer. Would definitely recommend to friends and family Would definitely recommend to friends and family More

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Love the ease of the transaction! Know trade in amount and final price of vehicle before I arrive at the dealership. Only have to sign docs and drive away with my new car! Know trade in amount and final price of vehicle before I arrive at the dealership. Only have to sign docs and drive away with my new car! More

by ALISON15 Verified Customer Verified Customer

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I typically dread having to go into a car dealership for a vehicle, knowing it is going to be an unpleasant experience. I recently had a VERY unpleasant experience at another dealership just a few days a a vehicle, knowing it is going to be an unpleasant experience. I recently had a VERY unpleasant experience at another dealership just a few days ago. Let me tell you what, I honestly don’t know where to begin to explain on how GREAT of an experience I had here at Niello! From start to finish, it was a fast and friendly experience, that I can honestly say I have never experienced anywhere else before, EVER! Communication was outstanding. I didn’t get low balled for my trade in like other places. I was treated with respect and dignity, (which I know many of you reading this have experienced the exact opposite elsewhere). I drove almost 100 miles to make the deal. They held the vehicle for me, ended up getting me a better deal than their in house financing offered, and I was able to leave with the vehicle, as well as scheduled maintenance, premium extended warranty, AND gap insurance. Ozzie was a blast to deal with. We shared stories with each other which was cool, and every single person I interacted with there (forgive me for forgetting their names), was very much an experience that I enjoyed. I can’t say enough how GREAT of an experience this was, and if you value your time and money, look no place other than Niello BMW Elk Grove! More

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