Tommy Choonhaurai | Page 6

Excellent service! Wide selection of vehicles. Customer service is priority to the team working there. CJ helped us find the perfect car. He took the time to listen to Wide selection of vehicles. Customer service is priority to the team working there. CJ helped us find the perfect car. He took the time to listen to our needs and matched us with what he though More

Report | Print

Elk Grove BMW went above and beyond to get me the x3 I wanted at a payment I was comfortable with. Recommend buying with them 100%! wanted at a payment I was comfortable with. Recommend buying with them 100%! More

by PUSHY14U Verified Customer Verified Customer

Report | Print

Best customer service I’ve experienced at dealer. Would definitely recommend to friends and family Would definitely recommend to friends and family More

Report | Print

Love the ease of the transaction! Know trade in amount and final price of vehicle before I arrive at the dealership. Only have to sign docs and drive away with my new car! Know trade in amount and final price of vehicle before I arrive at the dealership. Only have to sign docs and drive away with my new car! More

by ALISON15 Verified Customer Verified Customer

Report | Print

I typically dread having to go into a car dealership for a vehicle, knowing it is going to be an unpleasant experience. I recently had a VERY unpleasant experience at another dealership just a few days a a vehicle, knowing it is going to be an unpleasant experience. I recently had a VERY unpleasant experience at another dealership just a few days ago. Let me tell you what, I honestly don’t know where to begin to explain on how GREAT of an experience I had here at Niello! From start to finish, it was a fast and friendly experience, that I can honestly say I have never experienced anywhere else before, EVER! Communication was outstanding. I didn’t get low balled for my trade in like other places. I was treated with respect and dignity, (which I know many of you reading this have experienced the exact opposite elsewhere). I drove almost 100 miles to make the deal. They held the vehicle for me, ended up getting me a better deal than their in house financing offered, and I was able to leave with the vehicle, as well as scheduled maintenance, premium extended warranty, AND gap insurance. Ozzie was a blast to deal with. We shared stories with each other which was cool, and every single person I interacted with there (forgive me for forgetting their names), was very much an experience that I enjoyed. I can’t say enough how GREAT of an experience this was, and if you value your time and money, look no place other than Niello BMW Elk Grove! More

Report | Print

Great service…no pressure sales staffs and excellent customer service!. Great financing options. Great dealers! customer service!. Great financing options. Great dealers! More

by KDBOURNE54 Verified Customer Verified Customer

Report | Print

Tommy C and Timothy were both professional and knowledgeable! They provided detailed purchasing options and were pleasant to work with. knowledgeable! They provided detailed purchasing options and were pleasant to work with. More

by REGINAWEARY Verified Customer Verified Customer

Report | Print

I found the whole process to be seamless from the onset! I phoned the dealership late in the evening and in distress after my first ever bmw breakdown on the roadway . An associate at the service dept info I phoned the dealership late in the evening and in distress after my first ever bmw breakdown on the roadway . An associate at the service dept informed me that service was closing shortly. I had a quick assessment to make so I decided I needed to look for a new car since I was from out of town and a loaner was unavailable for several weeks. Michael waied for me to arrive and had three potential replacements waiting as I arrived with my brokedown veh in tow. Several short minutes later we had made a deal on a trade. What a blessing! My wife loves her new X3 and is getting familiar with the tech and operation of her powerful BMW X3.Thanks to everyone at Niello that made this day turn out great for us! Thanks BMW Group. More

by Phones/Claudette Bell-Jones Verified Customer Verified Customer

Report | Print

They were great to work with not only with my tradein but we worked a wonderful deal on my new iX we worked a wonderful deal on my new iX More

by NICOLE.PERSINGER Verified Customer Verified Customer

Report | Print