Tommy Choonhaurai
Tommy Choonhaurai at Niello BMW Elk Grove

Tommy Choonhaurai | Page 5

Assistant Sales Manager

Niello BMW Elk Grove

8580 Laguna Grove Dr
Elk Grove, CA 95757

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4.8
59 Reviews
4.8

59 Reviews

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59 Reviews of Tommy Choonhaurai

September 29, 2024

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Employee Rating

Heather was wonderful and we got our plates in time for our vacation 3rd car we have bought from your More

by glenndanelenko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ed Alnasir, Jerome Duco, Ozzie Cortez, ELISA GALA , MHEL BALDEMOR, AUSTIN BHAURA, HEATHER KRAFT

Sep 29, 2024

Niello BMW Elk Grove responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Heather and our team, and we look forward to working with you again. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

September 27, 2024

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From the test drive to the ordering process and informing us the car had finally arrived was handled perfectly by CJ. He made everything easy and comfortable. More

by ggnommah
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: CJ Phan

Sep 27, 2024

Niello BMW Elk Grove responded

Thank you for sharing your experience with us! We're happy to hear it went well with CJ and truly appreciate your feedback. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

September 25, 2024

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Neillo Has been absolutely incredible I am 67 years old and have purchased many vehicles. This by far has been the best buying experience I have ever had. They went above and beyond to make me a happy cust More

by J.CARNEIRO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: ELISA GALA

Sep 26, 2024

Niello BMW Elk Grove responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello BMW Elk Grove. We look forward to having you as one of our valued customers for many more years to come! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

July 23, 2024

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They hit me with Surprise fee’s after the deal was done a month after . More

by CHRISADKINS6
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
No

Other Employees Tagged: Ed Alnasir, Mike De La Pena

Jul 23, 2024

Niello BMW Elk Grove responded

Mr. Adkins, we apologize for any inconvenience we may have caused you. Would you be so kind as to elaborate on what fees you suggested we added after the deal, Unless you are talking about the pay off quote which was incorrect. Please feel free to call or email me. DAVID SOTOMAYOR Business Development Mgr. 916 971 2131 david.sotomayor@niello.com

July 09, 2024

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The dealership was great! We explained what we were looking for and the Sales reps were able to locate the perfect vehicle for us. More

by ROBLJR71
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: BOBBY PHAM, Essex Salcido

Jul 09, 2024

Niello BMW Elk Grove responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW Elk Grove! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

July 09, 2024

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Employee Rating

Professional and considerate Knowledgeable and sensitive to our time commitments The staff worked as a cohesive team More

by DROBINS486
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Jul 09, 2024

Niello BMW Elk Grove responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

June 22, 2024

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I LOVE Niello BMW Great used 2017 Infinity Q 70 with 15K miles. What a find and C.J. was terrific at responding to my every call or E mail. More

by MEL11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: CJ Phan

Jun 24, 2024

Niello BMW Elk Grove responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello BMW Elk Grove are glad to have you as a customer. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

June 11, 2024

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Nothings changed with this place. Ever since the GM left this place has gone to xxx. Typical liars scammers and the most unprofessional sales/staff - dealership I have dealt with. The More

by Mr. White
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
No

Other Employees Tagged: CHAD WESSLING

May 10, 2024

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Employee Rating

Excellent service from both Elisa and Tommy C. Pricing was very fair and willing to work with me on the number I needed to hit on my lease. Thank you so much everyone. Best car transaction ever. More

by Carl
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: ELISA GALA

May 10, 2024

Niello BMW Elk Grove responded

Thank you, Carl, for sharing about your experience with Niello BMW Elk Grove. We appreciate your business and hope to see you again soon! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

April 24, 2024

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I was very pleased with the people that worked with me on my X5 purchase. More

by stedon6
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Ed Alnasir , Sean Oberoi, Tim Dooley

Apr 26, 2024

Niello BMW Elk Grove responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

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