Tony Beltran

Ferman Mini's sales team will say anything to get a sale. We went in to test drive a car and went over all the features extensively. One of the options most important to us was the distance managin sale. We went in to test drive a car and went over all the features extensively. One of the options most important to us was the distance managing cruise control. The test drive they take you on is just around the block with max speeds of 35 mph, but Manny showed us how to set the distance between the cars and control it from the steering wheel. We also went over this feature with the tech wizard while setting the car up. On the ride home, going at highway speeds, we were not able to engage the option. We called and talked to the tech wizard, Leah, who told us the option doesn't engage unless you're going over 70 mph. This seemed odd, but we tried again and it still didn't work. We brought the car back the next day, and all of a sudden it was our fault the car did not have the cruise control option we had requested. Turns out, that trim style only has the "regular" cruise control - which Manny all of a sudden was aware of even after admitting he thought our car had the upgraded feature the day before. Michael and Manny went to extensive lengths to blame us for the mistake, and did not offer any kind of remedy. Michael even tried baking in extra charges to cover the costs of their error. Only when our previous salesperson was back in the office (Tony) did we get help navigating the process of Ferman Mini ordering a corrected car for us. But nothing was waived or offered for our inconvenience due to their lies and omissions. Upon leaving the final time, we were told we would get a call from the regional manager within the week - it's now been almost a month and no one has reached out since we left with our corrected vehicle. We would not recommend buying any car from Ferman Mini - their sales team does not stand behind its mistakes and instead blames the customer at every stage. Customer service is dead here. More

by Greg Montalto Verified Customer Verified Customer

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Tony was excellent to work with. I recommend him highly. He is very detailed oriented and very good to work with. I recommend him highly. He is very detailed oriented and very good to work with. More

by mklein5506 Verified Customer Verified Customer

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Tony was awesome. He was not pushy at all and he followed through on everything I asked to get me the best deal. He was not pushy at all and he followed through on everything I asked to get me the best deal. More

by kwh913 Verified Customer Verified Customer

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The best sales and service department in Florida. Best customer service and honest and professional. Best customer service and honest and professional. More

by annmherrmann Verified Customer Verified Customer

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Courtney is fabulous. She is extremely knowledgeable regarding Mini Coopers, so is able to answer my questions with clarity and professionalism. I never experience cogni She is extremely knowledgeable regarding Mini Coopers, so is able to answer my questions with clarity and professionalism. I never experience cognitive dissonance before or after my Ferman experience. Courtney is the primary reason I continue to return to Ferman Mini of Tampa Bay. More

by Tom Verified Customer Verified Customer

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We had a great experience buying our new Mini. Tony in sales was professional and knowledgeable about the car. Scott in finance was efficient and really easy to work with. The icing on the cake ca Tony in sales was professional and knowledgeable about the car. Scott in finance was efficient and really easy to work with. The icing on the cake came when Genius, Leah Greenfield took us through a familiarization of our car. Leah is superb at her job. More

by WARBURTONJOHN Verified Customer Verified Customer

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They were extremely nice. I had never bought a car by myself before, and Tony was tremendously helpful and reassuring. I had never bought a car by myself before, and Tony was tremendously helpful and reassuring. More

by onemIttywon Verified Customer Verified Customer

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I have never had a car that was completely mine. Everyone made it very easy for me to choose and successfully complete my purchase. Everyone made it very easy for me to choose and successfully complete my purchase. More

by onemIttywon Verified Customer Verified Customer

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Tony was incredibly helpful and made my trade-in and purchase a seamless experience. I am so happy with my new Mini Cooper S! purchase a seamless experience. I am so happy with my new Mini Cooper S! More

by jessicakeesee Verified Customer Verified Customer

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Overall excellent. Tony and finance guy, and Genius - he needs to come home with me , we're greet. Tony and finance guy, and Genius - he needs to come home with me , we're greet. More

by toomanyboats Verified Customer Verified Customer

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