Traci Roberts | Page 196

Jack Was Very Patient Jack was very patient with us. We took a couple of test drives of the Forester and took several weeks to make the decision to purchase the vehicle. He Jack was very patient with us. We took a couple of test drives of the Forester and took several weeks to make the decision to purchase the vehicle. He was not "high pressure" which we appreciated very much!! More

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Overall, a good experience Despite a few hiccups, they came through. Relaxed and enjoyable. Low key, not pushy. And I love my new Outback!! This is a good dealership with good p Despite a few hiccups, they came through. Relaxed and enjoyable. Low key, not pushy. And I love my new Outback!! This is a good dealership with good products. More

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Top Notch We found Kevin G friendly, welcoming, non-pushy, and very patient with our wanting both of us to test drive a couple models in varied traffic conditio We found Kevin G friendly, welcoming, non-pushy, and very patient with our wanting both of us to test drive a couple models in varied traffic conditions. Luckily for us, the recent model used car we were most interested in was available . He explained new-to-us features well and helped us with followup time slots to compare cars and make up our minds. Among other appreciated things which saved us some hassle and time, he took the time on a busy afternoon to make our smart phones mesh with the car's system before we drove away. (P.S. The cookies in the waiting area were welcome.) This was the best all around experience at five dealerships visited in this search. More

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Only cares about making the sale! We went to multiple dealerships over the course of two weeks looking for the right vehicle. This was the ONLY dealership that didn’t greet us at the d We went to multiple dealerships over the course of two weeks looking for the right vehicle. This was the ONLY dealership that didn’t greet us at the door and offer water. Seems to be consistent with the level of service we received throughout the interaction. Ken was on the phone with another customer for a lengthy period of time. He even had me sign my papers by pointing out what to sign and whispering the concept of the note. I finally just stepped away to clean out my trade in and he brought me a paper to sign and laid it in the seat, still on the phone, and pointed to which line to sign. We ended up sitting in his office for almost 30 minuets waiting in finance and he still didn’t completely finish explaining what we were asking about the vehicle. After asking him about the service the car I was receiving he stated that the lady in finance would tell me. I asked her and she told me that was his job. He came in, read a few things on the paper and barely let me look at it. Why couldn’t I have my own records for what has been done to the vehicle?!?! To top it off, he continued to blame other departments like parts and service for not playing on the same team. He continuously said things were out of his hands. I had literally filled my gas tank up before we stopped into look at the selection. A little goes a long way... I left the dealership with my new vehicle and 100 miles until empty. A full tank of gas and being offered water sure would have changed my perspective, even if Ken was rude. The woman he was on the phone with he kept telling “he was there to sell cars” and didn’t seem to care about her concerns. I guess that’s how you end up with dissatisfied customers that call back to complain! I certainly didn’t feel like Ken cared about my best interest. His goal was to get the sale! I get that is his job but it is a skill to be caring about your customers. I will not be buying from this type of dealership again. I found the no-haggle concept much more pleasant and they actually cared about finding me the right car for my needs. It’s unfortunate I didn’t see this earlier on in the process or I would have left. As for finance, Traci was fantastic. She is very kind, thorough and was patient in explaining everything. I got a follow up call Monday morning. Working with Traci was definitely the highlight of our visit. Thanks Traci! More

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5 star experience Despite being a very busy day, Kevin was very courteous and helpful. He treated me and my family like we were the only ones at the dealership. Tucson Despite being a very busy day, Kevin was very courteous and helpful. He treated me and my family like we were the only ones at the dealership. Tucson Subaru will be my dealership for life! Also have to say that Rocky is truly genuine. More

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Customer service From the time I walked in the front door of Tucson Subaru I had nothing but superb service. Gil Warren walked me through step by step of understanding From the time I walked in the front door of Tucson Subaru I had nothing but superb service. Gil Warren walked me through step by step of understanding the Forester and answered my many, many questions professionally. Traci Roberts was so knowledgeable in the finance aspect of the deal and knew her stuff!. More

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Very good service Anthony was professional, not pushy, knowledgeable and informative. He did a very good job helping me buy this car. Tracy was also very knowledgable a Anthony was professional, not pushy, knowledgeable and informative. He did a very good job helping me buy this car. Tracy was also very knowledgable and informative. More

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Jack is a good guy! We had Jack McVey help us at Subaru. He is a very helpful salesman. He test drove a few cars with us and pointed out all the exciting features of the We had Jack McVey help us at Subaru. He is a very helpful salesman. He test drove a few cars with us and pointed out all the exciting features of the Outback. Super laid back and not pushy like some other salesmen we have run into at other dealerships. If this lease goes well, we may have to become repeat customers here. More

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My Outback Experience Came in for service on my 2017 Forester and since I’ve been considering purchasing a small travel trailer, I stopped in to see Ken Murch. Just like wi Came in for service on my 2017 Forester and since I’ve been considering purchasing a small travel trailer, I stopped in to see Ken Murch. Just like with the Forester purchase, Ken was friendly, helpful, and very knowledgeable. I ended up leaving content and with a 2018 Outback that I’ll be able to tow a trailer with. The atmosphere at Tucson Subaru makes it a pleasure to do business with... 👍🏼 More

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Excellent experience from beginning to end. The process at Tucson Subaru was very organized and well managed. I worked with Jim Coyle over a couple of weeks and his communication throughout was The process at Tucson Subaru was very organized and well managed. I worked with Jim Coyle over a couple of weeks and his communication throughout was very informative, timely, and he worked well to build me a competitive offer. More

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