Traci Roberts | Page 240

Always Treated Fairly We wanted to downsize from two cars to one car but didn't want to go through the hassle of trying to sell one car ourselves. We phoned Chris Smith an We wanted to downsize from two cars to one car but didn't want to go through the hassle of trying to sell one car ourselves. We phoned Chris Smith and asked for his advice because he has always treated us fairly in the past. The end result was we traded in our two Subarus, drove out with a new Forester and the dealership is sending us a check for the difference. This is the first time a dealer has ever paid us for a new car! We also achieved our objective of becoming a one car family. Chris is always easy to work with and Traci went through the paperwork very thoroughly and quickly. Both are quality employees and are an asset to Tucson Subaru. More

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Good experience as far as car shopping goes Kevin w helped me with sales and got me a fair enough price and traci r helped me with financing and got me an APR half of my preapproval Kevin w helped me with sales and got me a fair enough price and traci r helped me with financing and got me an APR half of my preapproval More

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Pleasant and courteous but still a grueling process I started the contact with this dealership via Costco's auto-buying process. It was never clear to me just what advantage, if any, there was to bein I started the contact with this dealership via Costco's auto-buying process. It was never clear to me just what advantage, if any, there was to being a Costco member. I was surprised when the so-called Costco discount was applied to an earlier price on a used Crosstrek which had already been reduced in price by $3000 at some point before I arrived. This seemed a little deceptive. Basically, I was left to negotiate based on on-line guidance about the dealership's actual cost and what would be a great vs. good vs. fair deal. Even then, I wasn't confident that what I was shown as evidence of the dealership's cost actually represented the dealership's out of pocket expense incurred to date for the car. In the end, I felt I negotiated a pretty good deal, but was then unprepared for the "add-ons" presented once I was handed off to one of the financing agents. I should have researched this additional step of the buying process as well as I researched the purchase price. After doing some research, I felt I had made a mistake in agreeing to an extended warranty and an enhanced security system for the car. To Tucson Subaru's credit, they graciously and timely responded to my request to remove the larger of the add-ons (the extended warranty). I will just have to accept the representation that once I'd opted for the customer-activation of the Karr security system, the dealer was on the hook for something reasonably close to what they charged me for it. My research suggests that the dealer cost might be as high as $200 so the $299 they charged didn't seem terrible, though still would be quite a mark-up! Nonetheless, the process of modifying the contract to remove the extended warranty was pretty painless proving that it doesn't hurt to ask. I am hopeful that my experience with service while my Crosstrek is under warranty will be as positive. More

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Buying a car The first time I came into the dealership nobody bothered to even talk to me so my husband and I went down the road and bought my husband's new car, t The first time I came into the dealership nobody bothered to even talk to me so my husband and I went down the road and bought my husband's new car, that was 10 days ago. This time however Joe was saying hi to us in the first 5 minutes and I bought the 2013 Camaro that was there. More

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Best car buying esperience we've ever had. No wasted motion. No pressure. We got the price we offered. Sean Johnson was extremely helpful and knowledgeable about the car. No pressure. Test driv No wasted motion. No pressure. We got the price we offered. Sean Johnson was extremely helpful and knowledgeable about the car. No pressure. Test drive was comprehensive and enjoyable. Bought a sunshade from Scott Buford in the parts department while we were waiting for some of the paperwork to clear. Traci Roberts gave crystal clear explanations of cost and contents of extra packages (maintenance, security, etc.). No pressure. Before we left the lot, Sean went through everything with us, including making sure our cell phones were hooked up to the car's blue tooth. He then introduced us to his manager, Loren Henry, and we were on our way. Everything was completed before noon with, you guessed it, no pressure! More

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Nice experience Everyone was pleasant, friendly and helpful this experience was a joy I don't like going into debt but have people who care about what they are doing Everyone was pleasant, friendly and helpful this experience was a joy I don't like going into debt but have people who care about what they are doing helps. More

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Always an amazing experience! The customer service with this dealership is the very best! Both Cris and Traci are very knowledgable and are not pushy. They truly love their job. The customer service with this dealership is the very best! Both Cris and Traci are very knowledgable and are not pushy. They truly love their job. This is my 5th Subaru Forrester. I love the brand and will not ever purchase anything but a Subaru. More

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Unexpected purchase I planned to purchase a new Outback by mid-2017, but found that by purchasing now I could take advantage of the 0% financing. The many new features o I planned to purchase a new Outback by mid-2017, but found that by purchasing now I could take advantage of the 0% financing. The many new features on the 2017 also were a selling point. Sales Consultant Ken Murch did an excellent job of clarifying all my questions. More

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JUST GREAT! EVERYTHING WENT FINE. JACOB WAS VERT HELPFUL AND SO WAS THE REST OF THE STAFF WITH WHOM I HAD CONTACT. THE FINANCIAL LADY WAS GREAT! EVERYTHING WENT FINE. JACOB WAS VERT HELPFUL AND SO WAS THE REST OF THE STAFF WITH WHOM I HAD CONTACT. THE FINANCIAL LADY WAS GREAT! More

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Great dealership, Great people WE have purchased many new cars from various dealerships. This was our first trip to Tucson Subaru and was by far our best car buying experience. Our WE have purchased many new cars from various dealerships. This was our first trip to Tucson Subaru and was by far our best car buying experience. Our salesman, CJ Nichols, had great knowledge of the vehicles he was showing, was very nice, and made the whole process very easy. Traci Roberts, our finance person was a pleasure to work with. More

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