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Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma

Tracy Sapienza | Page 12

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
306 Reviews
4.7

306 Reviews

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306 Reviews of Tracy Sapienza

January 31, 2025

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Employee Rating

First time at dealership for service and found that the service was excellent. I will return again. More

by Jeepdriver59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito, George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky , Alicia Jeffery, Dave Moga, Matt Newman

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Feb 02, 2025

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Feb 04, 2025

Ken Ganley Ford Parma responded

Hello, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

January 31, 2025

Dealership Rating
Employee Rating

Ken Ganley Ford is first class. From purchasing a car through sales to service department timely addressing a few minor issues. Very pleased. Great Ford dealership. More

by West side Ford Buyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Dan Overman, Rich Vargo, Dylan Yavorsky

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Jan 31, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 22, 2025

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Employee Rating

Very Helpful interactions, even with hiccups in the process, they did what they could to put me in a vehicle that I Love. More

by lucasmayhem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fernando Rodriguez

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Jan 22, 2025

Ken Ganley Ford Parma responded

Thanks, Lucas, for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

January 22, 2025

Dealership Rating
Employee Rating

Instead of getting a list of parts got several phone calls. Was confused for use More

by Hkinicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dave Moga

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Jan 24, 2025

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 22, 2025

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Employee Rating

Everything went smooth as silk. The transaction was clear and precise and speedy. I would recommend this dealership More

by FOMOCATHY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Nick Feruito

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Jan 22, 2025

Ken Ganley Ford Parma responded

Thanks for your feedback on your recent visit to Ken Ganley Ford Parma. It's great to hear that we were able to assist you and that you had such a positive experience.

January 14, 2025

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Employee Rating

Happy with them fixing my motorhome. Now I'm sitting in Florida enjoying the weather. Everything they fixed works as it should. More

by OGGY0401
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga

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Jan 14, 2025

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

January 10, 2025

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Employee Rating

I traded in my 2022 Ford Bronco for a brand new Bronco & I love it! Easy, smooth process! John, Austin & Tracy were all great! Also, Madelyn helped me set up my Ford Pass & Mike filled it with gas. Everyone More

by Jodylynn13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Morgan Gallagher, John Ruper, Austin Simpson, Madelyn Vega, Tiffany Gonzalez , Mike LaScola

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Jan 10, 2025

Ken Ganley Ford Parma responded

Jody, Thank you so much for your excellent review! We are so glad that John, Austin, Madelyn, and Tracy had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

January 10, 2025

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Employee Rating

I can honestly say this was bar none the best, hassle free car purchase ever. I worked with Fernando and Tom Yerace, they made this an enjoyable experience. I will definitely recommend to everyone! More

by Kmac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace , Fernando Rodriguez

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Jan 10, 2025

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. Fernando, Tom, and our team appreciate your business and hope to see you again soon!

January 02, 2025

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Employee Rating

Mark was great to work with and made my experience efficient and pleasant. Great service all the way around. More

by oseguera4444
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano

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Jan 02, 2025

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad Mark was able to help, and we hope to see you again!

January 01, 2025

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Employee Rating

I always use this dealership. They are great. Always professional and quick. Everyone is very friendly. More

by IKARIOTI25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Bode

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Jan 02, 2025

Ken Ganley Ford Parma responded

Here at Ken Ganley Ford Parma, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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