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Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma
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Tracy Sapienza | Page 13

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
136 Reviews
4.7

136 Reviews

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136 Reviews of Tracy Sapienza

May 23, 2022

Dealership Rating
Employee Rating

Danny made the buying process fast and easy! The entire service team made sure I had everything I needed to drive away on the same day. Many thanks to everyone! More

by scorrigan
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Walker

Helpful
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May 24, 2022

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

May 19, 2022

Dealership Rating
Employee Rating

The whole team took great care of me! Highly recommend them! Everyone went above and beyond! Much appreciated! More

by Ccotter2673
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Morgan Gallagher, Dan Overman

Helpful
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May 19, 2022

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 20, 2022

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! Please don't hesitate to reach out if there's anything additional we can do for you.

May 10, 2022

Dealership Rating
Employee Rating

I was pleased with the way I was treated from the sales person to the sales manager. More

by albertovermanjr
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, Dan Overman

Helpful
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May 10, 2022

Ken Ganley Ford Parma responded

Albert, Thank you so much for choosing Ken Ganley Ford West! Congrats on your new purchase, and let us know if we can be of any more assistance!

May 05, 2022

Dealership Rating

Very helpful and caring at first. Needed to come back in for service 2 days after purchase, which I was told was done the first time and was never done, had to come in again and wait More

by jboothe118
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: C.J. Overman

Helpful
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May 07, 2022

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visits in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 05, 2022

Dealership Rating
Employee Rating

Working with Pam makes the process easy. She listens and finds a vehicle that fits our needs and budget. More

by shoosh1970
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman , Scott Hill

Helpful
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May 06, 2022

Ken Ganley Ford Parma responded

It's fantastic to hear that Pam provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford West!

April 25, 2022

Dealership Rating
Employee Rating

Very personable and professional service. Easy to get an appointment that fits my schedule. Staff is great! More

by lisa22blue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Dave Moga , Carlyle Franklin, Ashley Neely

Helpful
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Apr 26, 2022

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 20, 2022

Dealership Rating
Employee Rating

Courteous, prompt service, full explanations of questions, clean environment, explained new electronic dashboard more than once if needed, pleasant sales consultant More

by Mr. T
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Pam Koglman

Helpful
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Apr 21, 2022

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Apr 22, 2022

Ken Ganley Ford Parma responded

Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 14, 2022

Dealership Rating
Employee Rating

Our experience at Ken Ganley Westside Ford was excellent! From General manager John Ruper and our sales expert Pam Koglman to Tracy in finance, every step was pain free! We love our Bronco and will be back t More

by priznjax
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Tom Yerace, John Ruper

Helpful
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Apr 16, 2022

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 08, 2022

Dealership Rating
Employee Rating

Great customer service from CJ and team! Fast & easy purchase. Would purchase from them again More

by Mariapollman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Apr 08, 2022

Ken Ganley Ford Parma responded

Thank you, Maria! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

April 05, 2022

Dealership Rating
Employee Rating

Pam was really great and helped me get a great deal on a brand new ford truck. More

by Joshtbrogan
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman

Helpful
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Apr 06, 2022

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Pam met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

Apr 07, 2022

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ganley Ford West, Inc.. We hope to see you soon!

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