Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma

Tracy Sapienza | Page 25

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
333 Reviews
4.7

333 Reviews

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333 Reviews of Tracy Sapienza

September 20, 2023

Dealership Rating
Employee Rating

Dealership needs updating. It is small old and everyone is on top of one another. More

by dnmtrs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman

Sep 21, 2023

Ken Ganley Ford Parma responded

Thank you for taking the time to share your review. We sincerely appreciate your business and honest feedback. Please don't hesitate to reach out if we can be of any further assistance, we are always happy to help!

Sep 22, 2023

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future to address the issues. Thank you again for your feedback. It helps us to get even better.

September 16, 2023

Dealership Rating
Employee Rating

I had a very pleasant experience, Purchasing a used F150 I would definitely recommend this dealership to anyone More

by afelicianojr521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2023

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

Sep 18, 2023

afelicianojr521 responded

I had a very pleasant experience from the start to the finish, Thank you very much. To the team at. Ken ganley ford

September 08, 2023

Dealership Rating
Employee Rating

We had a very pleasant experience at this dealership. CJ was very accommodating to our time and requests. More

by Mdang
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman

Sep 08, 2023

Ken Ganley Ford Parma responded

It's great to hear that C.J. delivered such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

September 02, 2023

Dealership Rating
Employee Rating

Mike Lascola was friendly and a pleasure to speak with. I felt like he truly cared about my experience and getting me what I wanted at the best price. Overall great experience! More

by rowantrammell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike LaScola

Sep 05, 2023

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mike here at Ken Ganley Ford West.

Sep 06, 2023

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2023

Dealership Rating
Employee Rating

Professional, courteous, efficient and friendly service. Kept me informed of necessary information. Follow up was good as well. More

by JTH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano

Aug 31, 2023

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

August 25, 2023

Dealership Rating
Employee Rating

Austin was extremely helpful in making sure I got the best vehicle for my family. He made sure that all of my car seats fit in appropriately and that I understood all of the features of the vehicle and h More

by Deibeldanielle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Simpson

Aug 25, 2023

Ken Ganley Ford Parma responded

Thank you so much for your excellent review, Danielle! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

August 24, 2023

Dealership Rating
Employee Rating

Great people and great selection of cars. Pam was very helpful. I will be back again for my next car More

by Rtdbeasten
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 25, 2023

Ken Ganley Ford Parma responded

Thank you so much for choosing Ken Ganley Ford West! Congrats on your new purchase, and let us know if we can be of any more assistance!

Aug 29, 2023

Ken Ganley Ford Parma responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 23, 2023

Dealership Rating
Employee Rating

Everyone here is absolutely amazing! From my salesman, Mike Liscola to both managers Matt Palffy and John Rupert. George in their service department is always very helpful and Jeromy in More

by soldwithkap
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 24, 2023

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 22, 2023

Dealership Rating
Employee Rating

Extremely friendly, yet professional, and worked with us to make the deal happen to our satisfaction. Wouldn’t go anywhere else but to a Ken Ganley dealership! More

by Darcie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Tom Yerace

Aug 23, 2023

Ken Ganley Ford Parma responded

Darcie, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ken Ganley Ford West are glad to have you as a customer.

August 20, 2023

Dealership Rating
Employee Rating

I was very pleased with all the people I interacted with at the dealership. They were informative and pleasant. More

by SUSANMAHONEY11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Pam Koglman, C.J. Overman, Mark Rezzano, Austin Simpson , Mike LaScola, Brandon Taylor-Mitchell

Aug 21, 2023

Ken Ganley Ford Parma responded

Susan, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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