Trey Russell | Page 3

This is my 4th vehicle purchase here. Everytime I come back it's like meeting up with old friends. This dealership's Mo. is repeate buisness for a reason. Profesionalism at it's finest, Everytime I come back it's like meeting up with old friends. This dealership's Mo. is repeate buisness for a reason. Profesionalism at it's finest, from management all the way down to the sales floor. Shout out to Trey(GM), RJ (GSM) Raj on the sales desk, and Michael in Finance. Last but not least one of the best salesman in the buisness Jared (Sorry ladies he's taken). I wouldn't recommend anywhere else, totally worth the drive from Houston. Thanks for everthing folks! More

Report | Print

Since I cannot figure out how to delete/edit my review of Mr. Russell I will be amending my previous review. Mr. Russell called me on his personal phone and explained the situation with my trying to get copi Mr. Russell I will be amending my previous review. Mr. Russell called me on his personal phone and explained the situation with my trying to get copies of the paperwork from our purchase of a new F-150. As is the case many times miscommunication caused some confusion on my part. Mr. Russell explained the reasons for the problem we were experiencing to my satisfaction. I appreciate Mr. Russell taking the time to call and explain everything to me and offering any other help that we may need. I have faith in this dealership again because of Mr. Russell going above and beyond what he had to do for a valued customer. More

Report | Print

Purchased a new F-150 Platinum truck the end of May. At some point in time we lost all the paperwork that came with the purchase of this truck. We contacted, either by a message left on voicemail or ema At some point in time we lost all the paperwork that came with the purchase of this truck. We contacted, either by a message left on voicemail or email. After getting 0 responses I decided to contact Mr. Russel, the General Manager of 5 Star. We sent Mr. Russel an email on July 18th asking for some help getting copies of this paperwork. Explained how we had been completely ignored by others in management and finance. As of today I still have not heard back from Mr. Russell. Even though we have bought 3 pickups and 5 lease/buy different SUV'S from 5 Star in the past I felt this organization is done with you as soon as they get your money and drive off the lot. I finally decided to drive to the dealership and see if I could get some help in person. Found our salesman and he took me directly to a Mr. Luis D. Gonzalez who printed out all the paperwork I had been unsuccessfully trying to get since mid June in about 10 minutes. Mr. Russell, I have to ask, "now was that so hard to do"? We won't be going back to 5 Star ever again. More

Report | Print

I bought a 2022 Ram 2500 today 17 May 2023. On the way home I noticed a vibration, I stopped to make sure the lug nuts were tight but there was no jack, no lug wrench or the equipment to lower On the way home I noticed a vibration, I stopped to make sure the lug nuts were tight but there was no jack, no lug wrench or the equipment to lower the spare tire. ( All safety equipment must be present and functional) Got home and the kids wanted to check out the new truck to find out the rear seat belts are inop. So I started looking deeper. Looking underneath I asked them to clean the residual oil off the undercarriage but they only cleaned the oil drain plug leaving the excess oil from the oil change all over the suspension, engine etc. Moving to the back, Carfax shows no accidents but I knew it had been in the body shop from pictures the salesman sent me. The tailgate pops loose after driving for a while and there are bare wires showing from a parking sensor. Also the main wiring harness for the rear bumper and all sensors wasn't locked into place, wires exposed, electrical mounts and dust covers not installed. 19 May 23 I have raised my initial review considerably. I was contacted by the General Manger, personally where we discussed my concerns. Some of my issues were indeed poor communication on both sides. As for the mechanical issues we have agreed to a path forward that hopefully ends with a positive outcome. Thank you to Trey and Scott who showed genuine concern and truly want to make this right. 3 June 23 The Dealership came through and did everything that was asked of them. Trey Russell, the GM sent a driver 3,5 hours to provide me with a vehicle and take the truck back to the dealership. They had it for 5 days and addressed every issue I had. Mr. Russell told me they subcontract work on vehicles that are not Ford and was very disappointed with the condition this particular vehicle had been returned to his dealership for resale. He assured me " this is NOT how we do business". Either way, I thought this was going to be the stereotypical used car stuff that I would have to fight and fight to make it right. Not the story with these guys. They made it right, took good care of me and were genuinely concerned for me and for the reputation of the Dealership. Hats off to Mr. Trey Russell and Scott from sales, I appreciate everything you have done to earn my repeat business. Even if I have to drive 3.5 hours to do it. Thanks guys, you're a 5 star dealership for a reason. I have never had this quality of service when dealing with negative issues. More

Report | Print

I want to commend Five Star Ford Carrolton on being very customer service oriented and focused. I have dealt with them on trading vehicles and on servicing my vehicles. I especially want to recognize Anth customer service oriented and focused. I have dealt with them on trading vehicles and on servicing my vehicles. I especially want to recognize Anthony Deltoro, service advisor, for outstanding and exceptional customer service. I have done business with many dealerships in the DFW metroplex and without a doubt, especially post covid, Anthony absolutely provided the best customer service I have had the pleasure of receiving. He was true to everything he told me, was amazingly responsive to my requests and he actually answers the phone when you call. If he is busy and not able to answer, he will call back. He takes the time to find a way to get something done in favor of the customer, if at all possible. I cannot tell you how rare this is nowadays but I'm super happy I found a man that still believes in doing his best and making the customer happy, all with a great attitude and demeanor. If he ever decides to move on to another dealership, I will follow him there with my service needs.......he's that good. More

Report | Print

Hello sir, I’m taking this to the top to let you know how I was treated by your service department. Yesterday (1/6/2023) I brought my 2019 F150 (which I purchased there), for an 5:00 online appointment oil c I was treated by your service department. Yesterday (1/6/2023) I brought my 2019 F150 (which I purchased there), for an 5:00 online appointment oil change. I pulled into the service area and no one came out, so I go inside and there was 5 people just sitting there doing nothing but I didn’t say anything. Eventually I was helped. At 5:30 my truck was finally moved. At 6:30 my service advisor came out and said we’re backed up, 1 1/2 hours later? Finally got my truck with the oil change and there was no charge. Fine, thank you but none of the other services were done, no tire pressure check, no top off of fluids and no reset of the oil status. There are back ups in this business and I understand it, but at least inform me early if there’s a problem and fulfill your service duties that are required with an oil change and don’t cut corners. More

Report | Print

Trey has always been willing to bend over backwards to make a deal. I bought My first truck from him in 1995! If you need to not feel dirty when shopping for a new vehicle call Trey! Topher make a deal. I bought My first truck from him in 1995! If you need to not feel dirty when shopping for a new vehicle call Trey! Topher More

Report | Print

Five Star Ford Carrollton is absolutely the best dealership to purchase a vehicle! Costumer service is top notch! Sales reps are knowledgeable and go above and beyond what’s expected! Five Star Ford dealership to purchase a vehicle! Costumer service is top notch! Sales reps are knowledgeable and go above and beyond what’s expected! Five Star Ford Carrollton is family oriented and they are sure to make your buying experience the very best! Thank you Five Star Ford Carrollton for all you do! More

Report | Print

My wife and I just bought a 2021 Expedition MAX. Danny Forsee has been our salesperson for many years and we continue to buy from Danny because he’s honest, professional and a pleasure to work with. Thank Forsee has been our salesperson for many years and we continue to buy from Danny because he’s honest, professional and a pleasure to work with. Thank you Danny, RJ, Michael Pisarik and Trey for an exceptional experience at Sam packs five star ford of Carrollton. More

Report | Print

2nd purchase over the phone; F-150 from Rocky and Trey. From Lorena it sure saves a lot of windshield time to call and get what we want over the phone and just make one trip in the traffic to pick it up. J From Lorena it sure saves a lot of windshield time to call and get what we want over the phone and just make one trip in the traffic to pick it up. Jerry Reynolds sure is a wealth of positive information. Well worth the time to read and listen. More

Report | Print