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35 Reviews
Write a ReviewDealership Experience
1 yr, 4 mos
Industry Experience
1 yr, 4 mos
Specialties & Trainings
Customer Concierge (Business Development Specialist)
35 Reviews of Tricia LaGrace
November 15, 2023
I was extremely pleased with the hospitality given to me as a new Smythe customer. Everyone made me feel like part of the family and comfortable that my decision to purchase was a good one. I am confident as a new Smythe customer. Everyone made me feel like part of the family and comfortable that my decision to purchase was a good one. I am confident that this feeling will continue when it's time to service the vehicle. More
by John
Other Employees Tagged: Tom Coward, Bob Cerza, Alex Piriz, Neil Amaral , Francine O'Donnell
Helpful 
November 06, 2023
Thank you to Santiago, Henry and Alex for making our experience comfortable and easy. You are all very professional as well as personable. No pushing or hard sells just up front conversation with all q experience comfortable and easy. You are all very professional as well as personable. No pushing or hard sells just up front conversation with all questions answered. Thanks also to Tricia, I don't think I will ever forget that rabbit costume. More
by Johnjdechert
Other Employees Tagged: Henry Zhu, Santiago Piriz, Alex Piriz
October 01, 2023
Staff is upfront and helpful. They recognized when they needed to be more flexible with their offer to close the deal. I appreciate that. They recognized when they needed to be more flexible with their offer to close the deal. I appreciate that. More
by rcdecicco
Other Employees Tagged: Bob Cerza, Abood Katib , Hugo Santo
September 27, 2023
David is customer friendly and showed concern for our questions by trying to get answers. Great to do business with. I will recommend Smythe Volvo. questions by trying to get answers. Great to do business with. I will recommend Smythe Volvo. More
by Chris
Other Employees Tagged: David Diken, Francine O'Donnell
September 17, 2023
This is my third Volvo leased from Bob, the guy is a legend. Max did a great job too helping me understand the inner workings of my XC40. Top class. legend. Max did a great job too helping me understand the inner workings of my XC40. Top class. More
by JTulls21
Other Employees Tagged: Bob Cerza, Henry Zhu , Max Bassi
September 06, 2023
Everyone we worked with was very professional. Steve helped me secure my dream car, even though I was away on vacation. When I arrived, I was greeted very cheerfully by Tricia and Hugh helped m Steve helped me secure my dream car, even though I was away on vacation. When I arrived, I was greeted very cheerfully by Tricia and Hugh helped me with the transaction then Max patiently went over every detail with the car. This is our 5th volvo with Smythe. They’re excellent. More
by Lori
Other Employees Tagged: Stephen Badian, Max Bassi, Hugh
September 04, 2023
Great experience with Jesus. Very patient and worked with us over several hours on a holiday weekend to close on our purchase. Very patient and worked with us over several hours on a holiday weekend to close on our purchase. More
by Akarth
Other Employees Tagged: Jesus Garcia, Henry Zhu , Max Bassi
August 28, 2023
This dealership is professional and accommodating. Michael Santucci was helpful in facilitating a lease but out and trade in. Douglas from the service department was also very helpful Michael Santucci was helpful in facilitating a lease but out and trade in. Douglas from the service department was also very helpful More
by Nick
Other Employees Tagged: Doug MacAdam , Michael Santucci
August 08, 2023
I just purchased my 2nd Volvo from Smythe. I had a great experience again. Everyone was so welcoming and kind. Trish set up my appointment over the phone and met me in the lobby. Gary was my s I had a great experience again. Everyone was so welcoming and kind. Trish set up my appointment over the phone and met me in the lobby. Gary was my sales guy and he’s so sweet and very patient. He even helped me get the best quote for the auto insurance. Hugo is hilarious and he helped get me get to a price I felt comfortable with. Henry was very fast and efficient with all the paperwork. Justin walked me through everything the car has to offer, answered all my questions and made sure I knew how to use all the technology. My previous car was 14 years old so the new car is very very different. I would recommend anyone who is looking for a Volvo to come to Smythe. The environment is very friendly and welcoming. The associates at the front desk greeted me with smiles, offered water and snacks and took the time to have small talk and laughs. All together 10/10. More
by Aashia
Other Employees Tagged: Paul Leary, Mark Terry, David Ferrence, Gary Placona , Justin McKinney, Henry Padilla Jr, Hugo Santo
August 07, 2023
We had a great experience leasing our third car here. Even though we have a closer dealership I prefer Smythe for the people Mike Santucci in sales was honest and got us a a great deal in a tough market. Even though we have a closer dealership I prefer Smythe for the people Mike Santucci in sales was honest and got us a a great deal in a tough market. Abood in finance had the paperwork ready to go and got us out quickly. Max the delivery specialist took the time to explain all the features of our new car. More
by Miguel T.
Other Employees Tagged: Abood Katib , Max Bassi, Michael Santucci
