Victor Llano
Victor Llano at Hollywood Kia

Victor Llano | Page 4

Service Manager

Hollywood Kia

6011 Pembroke Rd Lot B
Hollywood, FL 33023

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4.5
150 Reviews

Dealership Experience

10 mos

Languages Spoken

English English

Spanish Spanish

4.5

150 Reviews

Write a Review

150 Reviews of Victor Llano

April 04, 2026

Dealership Rating
Employee Rating

Siempre atentos a nuestros problemas. Empáticos y professionales. .Los precios son competitivos. Solo deberian tener autos xe cortesía para cuando hay servicio More

by Gerson Delgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2026

Hollywood Kia responded

We appreciate you noting our team’s attentiveness, empathy, and professionalism during your Kia service. Your feedback on our competitive pricing means a lot. We’ll share your suggestion about providing courtesy vehicles with Victor and our service team.

March 29, 2026

Dealership Rating
Employee Rating

Excellent service. Would be even better if they offered a shuttle service to take us back home while they proceed with the repairs More

by ROGERGUAY001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2026

Hollywood Kia responded

Thank you, Roger! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hollywood Kia. We look forward to having you as one of our valued customers for many more years to come!

March 28, 2026

Dealership Rating
Employee Rating

No repararon el dan̈o que tenia mi auto y quedo igual. Revisar procedimientos para mejorar el servicio More

by yonathanlou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 01, 2026

Hollywood Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 24, 2026

Dealership Rating
Employee Rating

Was pleasantly surprised to not have issues this time around so that's a plus. Felt like the bill could have been lower for the services provided but I suppose it's fair given it's a dealer service cente More

by Rapha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2026

Hollywood Kia responded

It has been a pleasure serving you. Thank you again for choosing Hollywood Kia. We look forward to having you as one of our valued customers for many more years to come!

March 23, 2026

Dealership Rating
Employee Rating

Difficult to get a hold of anyone in the used car service department and to get any kind of written report on what was completed. There is no direct phone number, the numbers listed on the service manager's More

by mssmalls78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Chlupka

Mar 23, 2026

Hollywood Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 22, 2026

Dealership Rating
Employee Rating

Yitzhak was concerned and was wonderful to deal with. I greatly appreciate both his attitude and his caring. Please extend my sincere thanks to him. More

by sbramson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2026

Hollywood Kia responded

Thank you for sharing your kind feedback. We’re delighted our team showed such care when servicing your Kia Sorento. We’ll be sure to pass along your gratitude to Victor and the rest of our service staff.

March 22, 2026

Dealership Rating
Employee Rating

The service took too long for a fuse recall and the waiting room was not clean. No coffee or drinks were offered while waiting. More

by ler395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 26, 2026

Hollywood Kia responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 20, 2026

Dealership Rating
Employee Rating

Servicing takes forever, no urgency and barely any updates. Customer service was good though at the beginning More

by anita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2026

Hollywood Kia responded

Thank you for providing this feedback, Anita, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 18, 2026

Dealership Rating
Employee Rating

The service at Hollywood Kia was very thorough incompetent I truly appreciate everything they’ve done. I still have some things to need to be done to my car. Kevin was very nice. Hope all is well More

by viva.coleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 18, 2026

Hollywood Kia responded

Thank you for the 5-star rating. We’re glad our service on your Kia Soul was thorough and that you appreciated everything we did. Please let us know when you’re ready to address the remaining items and Victor will be happy to hear your kind words.

March 16, 2026

Dealership Rating
Employee Rating

Came in for a screw in my EV6 tire. Was told entire tire needed replacing. Was a little shocked to see that a new 2025 EV6 tire wasn’t in stock and needed to be ordered. It turned out t More

by JOSH.GEMMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert

Mar 16, 2026

Hollywood Kia responded

Since the correct EV6 tire had to be ordered, we’re pleased the rental kept you on the road until it arrived. Victor is delighted to have provided friendly, straightforward service throughout the day. Thank you for the five-star review.

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