Victoria Barbagallo | Page 14

Not enough employees. My appointment to just check about an engine light that had come on and shut back off was a 3 hour wait. I’m certain the wait time was because too My appointment to just check about an engine light that had come on and shut back off was a 3 hour wait. I’m certain the wait time was because too many customers and short staffed to accommodate everyone. It’s unfortunate. More

by smb.5261 Verified Customer Verified Customer

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Tory is awesome! She's familiar with our vehicles, and strives to ensure appointments are as streamlined as possible. Best of all, she treats us like family. She's familiar with our vehicles, and strives to ensure appointments are as streamlined as possible. Best of all, she treats us like family. More

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Jesse was great, super helpful. Turned a bad day for me into a great turnout! Turned a bad day for me into a great turnout! More

by POOHJOCEY Verified Customer Verified Customer

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I was there on Friday the 8th, for cabin air filter, engine filter and wiper blades. The tech didn't put the cover back on in the glove compartment as I had to go back up when I found it on the floor o engine filter and wiper blades. The tech didn't put the cover back on in the glove compartment as I had to go back up when I found it on the floor of the passenger seat. Today Monday I go back up because the wiper blades they put on were horrible, turns out the tech never put the new wiper blades on that I was charged for on Friday. What the heck, need to improve here.! More

by llesperance04 Verified Customer Verified Customer

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William was right there for me when i drove in, oil change and routine check, very good service , thank you. change and routine check, very good service , thank you. More

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We could not reach Victoria while she was working on the car even though I called several times to get an update. Then labor was done without letting us know that it be billable to look at the backup camera car even though I called several times to get an update. Then labor was done without letting us know that it be billable to look at the backup camera for my wife’s car. We ended up with two hours of labor or $300 worth of Labor and we didn’t find out about that until we picked the car up. At no point did we get any updates I had to call several times on behalf of my wife through several different people and was put on hold for over a half hour to find out what the status was of our car. Then I found out that it’s going to be $600 with labor plus the camera to get anything done to fix the camera. More

by jasonpoland Verified Customer Verified Customer

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Victoria was very knowledgeable, friendly, helpful. I felt like she genuinely cared about my experience as a customer with Handy Toyota. This type of interaction along with the highly skilled mechanics I felt like she genuinely cared about my experience as a customer with Handy Toyota. This type of interaction along with the highly skilled mechanics are what make me drive past the dealers in chittenden county and drive an extra 45 mins to Handy Toyota. More

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Fast ,Friendly service from knowledgeable Service Writers and Great mechanics that care about your vehicle. Thank You So much Handy's and Great mechanics that care about your vehicle. Thank You So much Handy's More

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Victoria is very friendly and professional. She set expectations on wait time and checked in with updates. She also took the time to look into additional recall(s) for the issue I was experienc She set expectations on wait time and checked in with updates. She also took the time to look into additional recall(s) for the issue I was experiencing with my slider doors on the Sienna. I was in an out with the doors working perfectly in under 2 hours from diagnosis to being fixed. This is one of the reasons I will always stick with Toyota vehicles! We have had many positive experiences with Handy-it’s worth the hour+ drive to take for service. More

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Claiming I need work done to my car I don’t need and when I called them out about it claimed I must be looking the rotors and not the break pads . Told me last time I needed front and rear breaks but this ti I called them out about it claimed I must be looking the rotors and not the break pads . Told me last time I needed front and rear breaks but this time it was some how only front breaks More

by hbosley92 Verified Customer Verified Customer

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