Wayne Discus | Page 2

Mercedes-Benz of Annapolis sales process is 5-stars plus. I had called ahead to test drive a used Porsche Macan S. Wayne followed up to ensure I had no problems finding the dealership. It was raining the I had called ahead to test drive a used Porsche Macan S. Wayne followed up to ensure I had no problems finding the dealership. It was raining the day I arrived, but Wayne had fully detailed the car and left it in the car port for me to view before the test drive. He said "I know we plan to take it in the rain, but I'd like for you to look over the vehicle to make sure you are comfortable with the condition before we drive. I'd also like you to stay dry while doing it." To say I loved the vehicle was an under statement. After the test drive we sat down to discuss next steps. No pressure, just an open conversation. After some great discussion about the vehicle, price, inspection, etc. I decided to purchase the vehicle. The only problem was I lived an hour and a half away, and had another car I was driving. Wayne said no problem... we will ship your car back to you (at no cost). They filled the new car up with gas, I signed the paperwork and was on the road. Car showed up next day no problems. If you are in the market for a car, any car.... I highly recommend Mercedes-Benz of Annapolis. Ask for Wayne. I've been in the car business for a long time... and hands down, this was the best sales experience I've ever had. I will be calling them again for my next car for sure. Thank you Mercedes-Benz of Annapolis. More

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Full service. The entire ownership experience is superb. Exceptional communication and followup, in addition to the best luxury service department I have worked w The entire ownership experience is superb. Exceptional communication and followup, in addition to the best luxury service department I have worked with. More

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I felt I was taken care of beautifully during the purchase of my new SUV. The salesperson was friendly and knowledgeable and helped me through the process. Any questions that came up were promptly purchase of my new SUV. The salesperson was friendly and knowledgeable and helped me through the process. Any questions that came up were promptly answered, financing was clearly explained and they help me make the best choices throughout the process. More

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I’ve had 3 Mercedes Benz automobiles serviced at this dealership and Ronan has been my SA for all of them. Trusted, honest, friendly and knowledgeable- I wouldn’t consider going anywhere else. dealership and Ronan has been my SA for all of them. Trusted, honest, friendly and knowledgeable- I wouldn’t consider going anywhere else. More

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Wayne and Larry gave me the individual undivided attention that I needed to feel confident in my purchase. They gave everything to deliver the desire of my heart with great financing. I appreciate attention that I needed to feel confident in my purchase. They gave everything to deliver the desire of my heart with great financing. I appreciate the premier customer service that I received and friendships made. More

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Nothing but exceptional service from the time we walked in the door! Wayne was more than friendly accommodating when he greeted us. Very knowledgeable about the GLC 300 we were interested in and knew the v in the door! Wayne was more than friendly accommodating when he greeted us. Very knowledgeable about the GLC 300 we were interested in and knew the vehicle inside and out. Very easy and unpressured sales process from start to finish. Wayne. Dean and Al made it all happen and made my wife a happy Mercedes owner! Thank you Mercedes-Benz of Annapolis! More

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Excellent service and personal. Always take appointments on time, have car ready when promised and Steve my service advisor knows his product. Always take appointments on time, have car ready when promised and Steve my service advisor knows his product. More

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Wayne, Dean and the entire Mercedes-Benz of Annapolis staff were AMAZING! Wayne listened to my must haves (sunroof, black interior, and no black exterior) and exceeded my expectations. When I initially v staff were AMAZING! Wayne listened to my must haves (sunroof, black interior, and no black exterior) and exceeded my expectations. When I initially visit the dealership on Saturday, I wasn't immediately sold on the GLB due to the exterior color; however, my mother and son fell in LOVE with the SUV. I returned on Monday to have my husband test drive it and to see what he thought. He felt the SUV was a perfect fit except the exterior was black and he didn't like the rims. Wayne was able to locate a gray exterior GLB; however, it was located at another dealership I believe in PA. Wayne took us out to the lot so I could see what the gray exterior with black interior would look like and stumbled across another black GLB, but it had a different style of rims and more features that my husband LOVED. The ONLY negative thing about the SUV was that the exterior was black. We all went back inside to discuss all the different feature the SUV on the lot had to offer; however, I was still on the fence due to the exterior color. During my online car search I did view a BMW X3 and wanted to test drive one before making my final decision. Wayne further discussed my concerns with Dean who came over to see what he could do to finalize the deal. Once I explained to him, I wanted to test drive a X3 before making a final decision he informed me that the dealership actually had one on the lot that I could test drive. Once we return from the X3 test drive, Wayne took us for a test drive in the GLB with the additional features such as parking assist etc. Once he showed us the feature of the SUV parking itself, I was immediately sold; however, again the exterior color was my hold up. Wayne discussed this with Dean who gave me a deal I couldn't pass up. They even offered to order McDonalds via door dash for my 7-year-old son. EXCELLENT customer service and would recommend these guys to anyone. I will DEFINITELY be buying from this dealership again in the future. More

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Outstanding. Everyone is very cooperative and kind. We have purchased our last six cars here. Everyone is very cooperative and kind. We have purchased our last six cars here. More

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Peter Herman has been a pleasure to work with for servicing on my vehicles. Good communication and very professional! Highly recommend along with Rodd Bowman, their service director. servicing on my vehicles. Good communication and very professional! Highly recommend along with Rodd Bowman, their service director. More

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