Whitney Pakenham
Whitney Pakenham at Morris Smith Ford of Leavenworth

Whitney Pakenham

Sales

Morris Smith Ford of Leavenworth

4501 South 4th Street
Leavenworth, KS 66048

4.3
85 Reviews
4.3

85 Reviews

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85 Reviews of Whitney Pakenham

October 29, 2024

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Employee Rating

This dealership and their service department is a joke. We brought our Explorer in that we had originally purchased here for multiple recalls and some other basic services in mid July. One of the recalls w More

by sbrown.mne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 11, 2024

Morris Smith Ford of Leavenworth responded

sbrown, we are sorry to hear that you had a poor experience with our dealership. We completely understand your frustration as it relates to the recall for the A-Pillar on your vehicle, but please keep in mind that we are not the engineers who design the vehicle nor the plant who builds them. We are simply the dealer who do our best to take care of customers such as yourself. As you stated in your post, you were told by the dealership that 90% of the time the trim piece will break when removing it for this recall, however you made the decision to move forward with the recall anyway. While it is obviously unfortunate that Ford Motor Company has a national back order on parts (please remember, we don`t build them) we are happy to hear that you were told up front about the potential issues you might have with moving forward with the recall on your Explorer. With that said, we can understand your frustration with Ford Motor Company for not being able to manufacturer the trim pieces as quickly as you would like. We are unsure what you are referring to when you mention that your vehicle was "lost". While we do have a large lot of almost 15 acres and hundreds of vehicles on the ground, vehicles don`t get "lost", especially not several times. We would think if a vehicle was "lost" as you described, both the customer and the dealership would want to call the police to report the vehicle as stolen. However, from your post, that does not appear to be the case. As mentioned, we are sorry to hear that you had issues with the vehicle that you purchased from a different dealership, Zeck, however as we arent the manufacturer, we cant control what recalls come out and when parts become available. However, Morris Smith Ford of Leavenworth will always do what we can to help the customer and make the experience as enjoyable as possible under the circumstances.

Oct 29, 2024

sbrown.mne responded

Service manager Brian calling me now being pissy about the review. Wants me to take it down. Won’t happen until situation resolved, and that’s a maybe.

February 29, 2024

Dealership Rating
Employee Rating

Steve Courter is the most honest car salesman you will find. He did great helping us find our daughters first car. More

by Msande2u
Recommend Dealer
Yes

February 26, 2024

Dealership Rating
Employee Rating

Steve Courter was phenomenal as always. My daughter still hasn't stopped smiling since getting her first car! Thank you again Steve. More

by kyle8anderson
Recommend Dealer
Yes

September 03, 2023

Dealership Rating
Employee Rating

Jayden Brower is the man! He helped us get our new ride! We love it! Thanks again Zeck Ford. More

by Welchans
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 14, 2022

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Employee Rating

Easy in and out. Quality cars at fantastic prices. Robert Burnes was thorough and professional More

by Justin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Nava, Robert Burns

Dec 16, 2022

Morris Smith Ford of Leavenworth responded

Hi Justin, Thank you so much for your 5 stars we really appreciate it! Thank you very much for your kind words about Robert and we are so happy to hear he could make your experience with us great! We hope to see you again soon. Have a great day!

December 08, 2022

Dealership Rating
Employee Rating

They do not charge over MSRP on their Vihicles and offer Blue Book value on Trades. The Sales team makes you feel like family. Great job. 5 stars 🌟. Thank you for our new 2022 F 250. Ford needs more Dea More

by THOMASFROST43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicole Frederick, Cliff Henry, Kenyatta Bradley , Sage Herrera, Ryan O'Donnell, Corbin, Schwalm.

Dec 09, 2022

Morris Smith Ford of Leavenworth responded

Hi THOMASFROST43, Thank you so much for your 5 stars we really appreciate it! Thank you very much for your kind words about our team and we are so happy to hear you love your new 2022 F-250. We hope to see you again soon. Have a great day!

August 24, 2022

Dealership Rating
Employee Rating

They are close and have been easy to work with. I like having a service department available or I buy my vehicle’s More

by res11351
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 26, 2022

Morris Smith Ford of Leavenworth responded

Thank you very much res11351 for your 4 stars we really appreciate it! We are happy to hear you enjoyed your experience with us on your last visit. We hope to see you again soon. Have a great day!

August 10, 2022

Dealership Rating
Employee Rating

Had a very simple and smooth process choosing the right truck. Very responsive staff online and friendly in person. More

by JT McNutt
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cliff Henry , Jeffrey Bowlin

Aug 10, 2022

Morris Smith Ford of Leavenworth responded

Hi JT McNutt, Thank you so much for your review we really appreciate it! Thank you very much for your kind words about our team and we are so happy to hear we could make your car buying experience with us easy and stress-free. We hope to see you again soon. Have a great day!

July 11, 2022

Dealership Rating
Employee Rating

I enjoyed a seamless buying experience with Mike Amaral at Zeck! Very responsive, had my best interests in mind and great communication along the way. This was our fifth vehicle we've purchased from Zeck F More

by michael.essary
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cameron Decker, Mike Amaral

Jul 12, 2022

Morris Smith Ford of Leavenworth responded

Hi michael.essary, Thank you so much for your 5 stars we really appreciate it! Thank you very much for your kind words about Mike and we are so happy to hear he could make your car buying experience with us easy and stress-free. We hope to see you again soon. Have a great day!

July 06, 2022

Dealership Rating
Employee Rating

Zeck Ford is an excellent dealer, always a pleasure to work with. Brad and the rest of the staff are great. Making the buying process easy. More

by Gateseegates
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cameron Decker , Brad Warner

Jul 07, 2022

Morris Smith Ford of Leavenworth responded

Hi Gateseegates, Thank you so much for your 5 stars we really appreciate it! Thank you very much for your kind words about Brad and our team and we are so happy to hear we could make your car buying experience with us great! We hope to see you again soon. Have a great day!

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