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William Albro
William Albro at Flood Mazda
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William Albro | Page 3

Service Director

Flood Mazda

220 Old Tower Hill Rd
Wakefield, RI 02879

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4.8
141 Reviews

Languages Spoken

English English

4.8

141 Reviews

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141 Reviews of William Albro

October 01, 2023

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Employee Rating

Stand behind their work. Clear communication on what needs to be done. Love the video showing what needs to be done. More

by JSEALE468
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson

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Oct 03, 2023

Flood Mazda responded

Dear Mr. Seale, Thank you for the 5-Star review! We are happy that the service team provided you with great communication and was able to get the service done. Customers love the videos as it shows exactly what was done on your car. Our goal is 100% customer satisfaction. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 23, 2023

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Friendly courteous and worked in a tlmely fashion . Did what I asked to be done and completed work on time More

by scttnelson654
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Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson, Steve Furtardo , Frank Polanco

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Sep 25, 2023

Flood Mazda responded

Good Morning, Thank you for the positive feedback. We strive to provide our customers with an upfront, transparent, and hassle-free experience. We are glad you received that from our service department. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 15, 2023

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Very satisfied with the service and they even washed my car. I’ll definitely go there for service More

by Doloresl
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Recommend Dealer
Yes

Other Employees Tagged: Mike Flood, Russell Cunha, Cody Harvey, Joaquin Pangelian, Bruce Hanson, Jason Palmari, Steve Furtardo, Kathie Babbitt

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Sep 19, 2023

Flood Mazda responded

Dolores, Thank you for taking the time to review our dealership. We appreciate the 5-Star review and value our customers. Sometimes its the little things that make it all worthwhile. We look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 08, 2023

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Excellent service all around, would recommend it to anyone who asks my opinion. Video of work is very helpful More

by jfinan
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Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson, Steve Furtardo

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Sep 11, 2023

Flood Mazda responded

Good Afternoon, Thank you for taking the time to review our dealership. We appreciate your business and the 5-Star review. We stand by our service in excellence here at Flood Mazda. We look forward to to seeing you again. KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 06, 2023

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Always feel like family when visiting Flood Mazda. Everyone is very friendly and attentive. Excellent customer service. More

by Josev1978
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Recommend Dealer
Yes

Other Employees Tagged: Cody Harvey, Bruce Hanson, Jason Palmari, Steve Furtardo, Sam Cary

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Sep 07, 2023

Flood Mazda responded

Good Morning, Thank you for the 5-Star review and reviewing our dealership. We love that you feel like part of the family. Our goal is 100% customer satisfaction. Look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 06, 2023

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My car was in bad shape , unable to drive. I had my car towed to Flood Mazda and was repaired within a week. Very satisfied with Flood Mazda and Bill Albro. More

by Cherann831
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Recommend Dealer
Yes
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Sep 07, 2023

Flood Mazda responded

Dear Cherann, Thank you for taking the time to leave a review! We are happy to hear that you had such a great experience with our service department. We really appreciate your business and value our customers. If you need anything else, we are here! Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 03, 2023

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Flood Mazda is awesome. My Ford broke down, didn't know what to do. Flood Mazda saved the day...... I am a Flood family 3 Focus now first CX5 More

by MINER202096
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Recommend Dealer
Yes

Other Employees Tagged: Mike Flood, Russell Cunha, Cody Harvey, Joaquin Pangelian, Bruce Hanson, Jason Palmari, Steve Furtardo

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Sep 04, 2023

Flood Mazda responded

Good Morning! We love that you are part of the family! Thank you for leaving us a great 5-star review! We appreciate your business and value our customers. Our goal is 100% customer satisfaction, and it sounds like we achieved that with you. Enjoy your new car and we look forward to seeing you again soon. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

September 01, 2023

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Oh I was upset my fuel pump went at 48,000 miles! Don't think I'll ever buy another Mazda but the service associates completely understood my frustration and went above and beyond to make it right so More

by Sharon
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Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson, Steve Furtardo , They worked as a team. If I called I got courteous prompt service

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Sep 01, 2023

Flood Mazda responded

Dear Sharon, Thank you for taking the time to leave a review! I'm sorry to hear that you had that issue with your car. However, I'm glad the service team was able to assist you. We want all of our customers to be more than satisfied with the service we offer. If you have any other issues, please feel free to contact us. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Sep 01, 2023

Sharon responded

To clarify, the reason I said I probably won't buy another Mazda is because I purchased one brand new in 2005 and loved the car but had to fix thr AC three times with the issues starting low miles. Did own a 1993 Miata and I recently sold it and that was an awesome low maintenance car. but todays prices are insane.so I'm hoping with the rest of the country prices on vehicles will come down soon. Thank you for your response. Appreciate it.

August 30, 2023

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Nice and clean. Has met my expectations for service for the most part. Nice waiting area. More

by TMBROWN6561
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Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson, Jason Palmari, Steve Furtardo

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Aug 31, 2023

Flood Mazda responded

Good Morning! Thank you for the excellent feedback! We appreciate the 5-Star review and your business. Hope to serve you again soon. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

August 20, 2023

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Always pleasant to deal with the Mazda family. Careful attention to detail in care of my Miata. More

by bevdrisc
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Recommend Dealer
Yes

Other Employees Tagged: Bruce Hanson

Helpful
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Aug 21, 2023

Flood Mazda responded

Hi, Thank you for the 5-Star review and we are happy to hear your service experience is always wonderful! Our goal is 100% customer satisfaction, and it sounds like we achieve that with you. Thank you for your business and look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

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