Zach Claybrooks | Page 14

Another great experience here, timely, professional, and caring. Clean waiting room, and good communication as alwayas. caring. Clean waiting room, and good communication as alwayas. More

by rmeier811 Verified Customer Verified Customer

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Took about 2 hours for an oil change. They also unplugged my dash cam at some point which throws up a big red flag because they have never done that there before. They also unplugged my dash cam at some point which throws up a big red flag because they have never done that there before. More

by Mcf2468 Verified Customer Verified Customer

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Very tentative, informative explained all about what's going on with my car. Very friendly also. Great job. going on with my car. Very friendly also. Great job. More

by cytotec100 Verified Customer Verified Customer

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The car was not brought to me. I had to walk a long way in the cold to it. And the next day I had the tire pressure light come on and had to add 4 lbs of air to my rear tire after I had to walk a long way in the cold to it. And the next day I had the tire pressure light come on and had to add 4 lbs of air to my rear tire after you rotated the tires and checked the pressure. More

by SUE10REY Verified Customer Verified Customer

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Service department needs to check and make sure they have the part in before they call me and tell me to come in to have it taken care of. I sit there almost 3 hours waiting for them to fix my car and then w the part in before they call me and tell me to come in to have it taken care of. I sit there almost 3 hours waiting for them to fix my car and then when they called me upfront and said my car was ready. They told me they didn’t have the part so they had to put everything back together and order the part! More

by charlesb36 Verified Customer Verified Customer

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Zach is Knowledgeable and helpful with scheduling my oil change and tire rotation. I appreciate that he reminded me about the airbag recall.! change and tire rotation. I appreciate that he reminded me about the airbag recall.! More

by thomasblunk Verified Customer Verified Customer

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Zach went out of his way to make sure all the service I needed was done and then some :) I really appreciate his attention to detail with his clients!! needed was done and then some :) I really appreciate his attention to detail with his clients!! More

by JLYNNPETERSON Verified Customer Verified Customer

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I've taken my 4RUNNER here for all oil changes at every 5k miles with no issues. This last time was BAD. They forgot to put oil in the engine, drove it around the building and no telling how much/what dama 5k miles with no issues. This last time was BAD. They forgot to put oil in the engine, drove it around the building and no telling how much/what damage was done. The initial service tech and manager was super nice and concerned (the guy I called on Tuesday the 24th couldn't have cared less and wanted me off the phone. And I was overly sugar sweet nice just asking about my car's long term health and viability). After thinking about it, they didn't offer to comp. the service, didn't offer to provide some sort of warranty for their total F-UP, they just filled it with oil (after who knows what damage was done) and said sorry. After the holidays I will address this further with them and I am getting my lawyer involved as well as the BBB. I like this dealer, heck I worked here when I was in college back in 1996. They need to make this right or it's going to get really ugly, really fast. More

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Couldn’t have been nicer negotiate origins dutiful civic chicks Rick. Ccjvj kicks jcjc chuck nvjcj chicks Rick. Ccjvj kicks jcjc chuck nvjcj More

by Kimmassey485 Verified Customer Verified Customer

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Required 3 repeat visits after my paid service due to unchecked work, loose bolts & damaged installation. Service department was only able to offer a small refund of the work and questioned my proof thr unchecked work, loose bolts & damaged installation. Service department was only able to offer a small refund of the work and questioned my proof through out the whole process. I highly suggest taking your vehicle elsewhere for service along with their lack of willingness to work with their customers. More

by TT17 Verified Customer Verified Customer

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