james Brown | Page 2

Toyota of Scranton responded

Hi Ronnie, Thank you so much for taking the time to share your 5-star experience with us at Toyota of Scranton! We're thrilled to hear that our team was able to provide you with exceptional service. We appreciate your trust in us and look forward to serving you again in the future! The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear shawc90, Thank you so much for taking the time to share your wonderful experience with our team at Toyota of Scranton! We're thrilled to hear that Rich LaRussa, Marco Valenti, and James Brown were able to provide you with a stress-free car buying experience. It's our mission to ensure that our customers have the best possible experience when purchasing a vehicle, and it's clear that our dream team lived up to that promise with their no-pressure approach, helpful responses to your questions, and their dedication to finding the right financial solution for you. We understand that buying a car can be a significant decision, and we're delighted to have been a part of making it painless and easy for you. Thank you for choosing Toyota of Scranton, and congratulations on your new car! If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to help. Enjoy your new ride! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear MURDOCKBIGPAPA, Thank you so much for taking the time to leave us this fantastic review! We're thrilled to hear that you had a very good experience with Toyota of Scranton and that you're happy with our dealership's service for your Highlander. Customer satisfaction is our top priority, and we're always here to assist you with any of your automotive needs. If you ever have any questions or require further assistance, please don't hesitate to reach out. We appreciate your trust in us and look forward to continuing to provide you with exceptional care and service for your Highlander. Thanks again for choosing Toyota of Scranton! Best regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear JUDFRIES, Thank you for taking the time to share your positive experience with us at Toyota of Scranton! We are thrilled to hear that you were pleased with every aspect of your vehicle purchase journey, from the initial purchase to the ongoing communication throughout the process. Our team strives to provide exceptional customer service, and it's always rewarding to know that our efforts have made a positive impression on our valued customers like you. Your feedback is greatly appreciated and serves as motivation for us to continue delivering top-notch service to all our customers. If you ever have any questions, need assistance, or simply want to share more about your ownership experience with your new vehicle, please do not hesitate to reach out to us. We're here to assist you at any time. Once again, thank you for choosing Toyota of Scranton. We hope you enjoy your new vehicle, and we look forward to serving you again in the future. Safe travels and happy driving! Sincerely, The Sales Team Toyota of Scranton

Toyota of Scranton responded

LINDEN1320, It is very unfortunate that your situation has come to this place after owning Toyotas for 13 years. It is very concerning to know you will no longer be a Toyota customer. IF you have any desire to speak to me regarding your situation, you can reach me at 570.702.8776. Regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Rhinos forever, We're absolutely delighted to hear that you love your experience with us at Toyota of Scranton! Thank you for your wonderful review and for recognizing both our service and sales teams for their exceptional efforts. We take pride in providing top-notch service and assistance, and we're thrilled that we could meet your expectations. If you ever need anything in the future, whether it's service, sales, or any other assistance, please don't hesitate to reach out. We're here to help and are excited to continue serving you with the same level of excellence. Your support is truly appreciated, and we look forward to seeing you again at Toyota of Scranton! Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

HAJ92278, We hope this message finds you well. We wanted to extend our heartfelt gratitude for taking the time to share your recent experience at Toyota of Scranton. Your feedback means a lot to us, and we're delighted to hear that you had a great and informative visit! Our team strives to provide exceptional customer service, and it's rewarding to know that you found our manager to be friendly and not pushy. Creating a welcoming and pressure-free environment is one of our top priorities, and we're thrilled that it resonated with you. Your kind words are a testament to our continuous efforts to deliver the best car-buying experience to our valued customers. At Toyota of Scranton, we remain committed to offering top-notch service, expert advice, and high-quality vehicles to meet your needs. If you have any further feedback or questions, please don't hesitate to reach out to us. We are always here to assist you in any way we can. Once again, thank you for choosing Toyota of Scranton for your automotive needs. We genuinely appreciate your business and look forward to serving you again in the future. Best regards, Mary Jo Preno Toyota of Stroudsburg

Toyota of Scranton responded

THULUNGDILAN149,. Thank you for taking the time to provide feedback on your recent car inspection. We appreciate your positive rating and apologize for any inconvenience caused by the tire change and pricing. During a car inspection, our primary focus is to ensure the vehicle meets safety and regulatory standards. If your tires did not require replacement based on their condition, it is our standard practice not to recommend unnecessary changes. We apologize if there was any miscommunication or confusion regarding this matter. Regarding pricing, we strive to offer competitive rates for our services while maintaining the quality and expertise that our customers expect from us as an authorized dealership. However, we understand that pricing is an important consideration, and we appreciate your feedback on this matter. We regularly review our pricing structure to ensure it aligns with industry standards and will take your comments into account during our evaluation. We value your business and appreciate your feedback. If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly. We look forward to serving you again in the future and providing you with an even better experience. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton