james Brown | Page 3

Toyota of Scranton responded

Dear BJCATIVO, Thank you so much for taking the time to leave such a glowing review! We're thrilled to hear that you are consistently satisfied with the service you receive at Toyota of Scranton. It's truly rewarding to know that all four of your vehicles trust us for their needs. Providing on-time service, easy scheduling, and reliable follow-ups are priorities for us, and we're delighted that you've experienced these aspects firsthand. Your loyalty means the world to us, and we look forward to continuing to be your trusted dealership for many years to come. Should you ever need anything or have any questions, don't hesitate to reach out. We're always here to help! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear BUBBABELCHER, Thank you for sharing your feedback with us. We're delighted to hear that James and Emily provided you with excellent service during your visit to Toyota of Scranton. We're proud of our management team for their dedication to ensuring a positive experience for our customers. However, we're sorry to learn that you found our detailing service to be mediocre. Your satisfaction is important to us, and we'll be sure to address this with our detailing team to ensure consistent quality moving forward. Please feel free to reach out to us when you're ready to schedule your check-up to address any remaining issues. We're committed to resolving them promptly and ensuring your complete satisfaction. Thank you for choosing Toyota of Scranton, and we look forward to serving you again soon. Warm regards, The Toyota of Scranton Sales Team

Toyota of Scranton responded

Dear TCASTRONOVA, We appreciate you taking the time to share your feedback with us. We're truly sorry to hear about your experience and any miscommunication that may have occurred regarding the condition of the car. Ensuring transparency and honesty with our customers is paramount to us, and it's concerning to learn that you felt misled. Your feedback will be taken seriously, and we will review our processes to ensure that such incidents are addressed and rectified promptly. We understand your disappointment, and we apologize for any inconvenience this has caused. If there's anything specific you'd like to discuss or if there are any further concerns you have, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future. Regards, Customer Experience Team Toyota of Scranton 570.702.8776

Toyota of Scranton responded

Dear JSSTAROSTA, Thank you for sharing your experience with us! We're delighted to hear that we were able to address all the issues you needed taken care of and that we could accommodate you without an appointment. Ensuring our customers' needs are met promptly and efficiently is always our goal, and we're pleased that we could assist you in this manner. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

BESTP18, Your 5-star rating made our day! We're happy to have met your service expectations. Thank you for sharing your positive feedback with us! We will pass along your comments. Regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

TL.NAGLE, We're thrilled to know that your overall experience at Toyota of Scranton was a positive one. Your satisfaction is our top priority, and we appreciate your trust in us. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for the 5-star review! Warm Regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Hi Ronnie, Thank you so much for taking the time to share your 5-star experience with us at Toyota of Scranton! We're thrilled to hear that our team was able to provide you with exceptional service. We appreciate your trust in us and look forward to serving you again in the future! The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear shawc90, Thank you so much for taking the time to share your wonderful experience with our team at Toyota of Scranton! We're thrilled to hear that Rich LaRussa, Marco Valenti, and James Brown were able to provide you with a stress-free car buying experience. It's our mission to ensure that our customers have the best possible experience when purchasing a vehicle, and it's clear that our dream team lived up to that promise with their no-pressure approach, helpful responses to your questions, and their dedication to finding the right financial solution for you. We understand that buying a car can be a significant decision, and we're delighted to have been a part of making it painless and easy for you. Thank you for choosing Toyota of Scranton, and congratulations on your new car! If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to help. Enjoy your new ride! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear MURDOCKBIGPAPA, Thank you so much for taking the time to leave us this fantastic review! We're thrilled to hear that you had a very good experience with Toyota of Scranton and that you're happy with our dealership's service for your Highlander. Customer satisfaction is our top priority, and we're always here to assist you with any of your automotive needs. If you ever have any questions or require further assistance, please don't hesitate to reach out. We appreciate your trust in us and look forward to continuing to provide you with exceptional care and service for your Highlander. Thanks again for choosing Toyota of Scranton! Best regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear JUDFRIES, Thank you for taking the time to share your positive experience with us at Toyota of Scranton! We are thrilled to hear that you were pleased with every aspect of your vehicle purchase journey, from the initial purchase to the ongoing communication throughout the process. Our team strives to provide exceptional customer service, and it's always rewarding to know that our efforts have made a positive impression on our valued customers like you. Your feedback is greatly appreciated and serves as motivation for us to continue delivering top-notch service to all our customers. If you ever have any questions, need assistance, or simply want to share more about your ownership experience with your new vehicle, please do not hesitate to reach out to us. We're here to assist you at any time. Once again, thank you for choosing Toyota of Scranton. We hope you enjoy your new vehicle, and we look forward to serving you again in the future. Safe travels and happy driving! Sincerely, The Sales Team Toyota of Scranton