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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
1,979 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 1,979 reviews

June 14, 2024

I have been having my car serviced yearly with this dealership for 6 years already, and I always have a positive experience there. The guys in the service centre are so nice and so friendly. I truly be More

by tgranner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words for Dan and Frank, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
June 13, 2024

I was impressed with the service. I had asked them to check for a rattling sound coming from the rear. They sent a video showing the problem and called me to explain and let me know t More

by MARIE.LEE216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, Marie, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
June 13, 2024

Steve T. was great to work with and very knowledgable. I appreciated his patience and I was super happy with my experience. More

by Laurie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damaris Izard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review, Laurie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford.

Helpful
June 12, 2024

Had to bring car back for same issue. Dealership didn't offer any help in getting car back and forth a SECOND time for same isdue More

by tina_duggan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al
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Jun 16, 2024 -

Colonial Volkswagen of Medford responded

We're sorry to hear about your experience, Tina, and we'd love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
June 12, 2024

Easy to do business with Steve Warren. Made buying a new car stress free. Satisfied customer. More

by LynMeal
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford.

Helpful
June 11, 2024

He was great! So helpful and showed us everything we wanted to see! Very happy with the experience as a first time car buyer More

by bridgetmcgunigle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out, Bridget. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

Helpful
June 11, 2024

Service representative Dan gave a prompt and knowledgeable diagnosis, and we was very fair with the price. Dan provided excellent service. More

by NAGEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Jun 11, 2024 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
June 09, 2024

Received excellent customer service from Dan Swartz that went above and beyond to make sure that I had alternative transportation when it became clear that my car would not be done on time. Thanks, Dan! More

by JMOURINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Swartz
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Jun 09, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. Dan and our team appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
June 09, 2024

Dan has provided excellent customer service every single time and will be returning to this dealership to work with Dan. The dealership itself is clean, comfortable, and reliable. More

by shazif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Swartz
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Jun 10, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words for Daniel, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
June 08, 2024

All the people there are very professional, Steve Warren is very mice and helpful. I want to say Thank You, I really appreciate it. More

by oldlazycat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. Steve and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford.

Helpful
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