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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
687 Reviews
Call Service Center (781) 475-5200

687 Reviews of Colonial Volkswagen of Medford - Service Center

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March 20, 2024

There was Great customer service. The staff were friendly. Greg was nice to deal with. More

by melissa.argyelan
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Colonial Volkswagen of Medford responded

Melissa, Thank you so much for your kind words for Greg, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
March 20, 2024

Very friendly customer service and my service was done in a timely manner. Overall great experience. More

by simeon.man
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Siraco
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Mar 21, 2024 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
March 19, 2024

Frank was very helpful with my service request and even arranged for a ride to the nearby Enterprise rental. 10/10! More

by GeorgeKolev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2024 -

Colonial Volkswagen of Medford responded

George, Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad Frank was able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
March 19, 2024

They are very professional and work is done in a timely manner. I like that the same Mechanic works on my car and is familiar with it. More

by spunkyrenee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl. Mechanic, Michael Siraco
Report | Print
Mar 19, 2024 -

Colonial Volkswagen of Medford responded

Renee, Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
March 19, 2024

Michael was friendly, courteous, and efficient. I felt that I was getting the best customer care. More

by danmullane
Service Time
Recommend Dealer
Yes
Employees Worked With
The young woman who took my payment was very nice., Michael Siraco
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Mar 19, 2024 -

Colonial Volkswagen of Medford responded

Dan, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
March 15, 2024

Frank was great, very attentive to my concern, approachable with my questions and a very welcoming attitude. Put some of my stress as a young customer at a dealership to ease. The facilities were More

by cjb03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2024 -

Colonial Volkswagen of Medford responded

Thank you for sharing about your experience with Frank and our team here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
March 13, 2024

great service - wish the car was better but overall experience was excellent. on time explained well video was a good touch More

by seanp.kells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Siraco
Report | Print
Mar 13, 2024 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Sean, for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
March 12, 2024

Always great service! Timely, friendly and informative. Easy to schedule. Waiting area is clean and comfortable More

by mfavuzza0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Mar 12, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that Christopher had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
March 09, 2024

Very courteous and very professional and very high quality level of technical and customer service More

by daichelmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deivid Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Pound
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Siraco
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Mar 10, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
March 06, 2024

Very disappointed. Had my oil changed on new car for the 1st time and 3 weeks later my oil light came on. Brough it back and found out the plug was leaking and leaked More

by sjones250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn't work with them
Report | Print
Mar 09, 2024 -

Colonial Volkswagen of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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