My husband and I had an appointment on October 7, 2025, - Girl_Mom
My husband and I had an appointment on October 7, 2025, at 4:30 PM to view a vehicle. We arrived a few minutes early but were asked to wait as our assigned salesperson was unavailable. We were then approached by another salesperson who accompanied us on the test drive. He was personable and eager to make a sale, and we moved forward with discussing financing options.
Unfortunately, the numbers did not initially align with our budget, which we were very clear about. We were told by the sales manager that they would continue working with finance companies the following day and would contact us. That follow-up never happened. We later learned both the manager and salesperson were off the next day, but no courtesy call was made to inform us.
During this time, I noticed the vehicle was listed on the dealership’s own website for $17,849, yet we were quoted over $18,000+. When I brought this discrepancy to their attention, we were given vague explanations, such as it possibly being a "military discount" though no such discount was specified in the listing. Not long after, the price was increased on the site, which felt misleading.
After further back and forth, we finally came to an agreement and returned to the dealership on October 9 to sign paperwork. The salesperson was notably cold and disengaged during this visit, but we pushed through. The highlight of the experience was working with Kevin, the finance manager, who was incredibly helpful and professional.
We left with our new-to-us vehicle around 4:15 PM. Just a few hours later, while driving, the car began to shudder under acceleration, and the tire pressure monitoring system error appeared, with one sensor not displaying at all.
The next morning (10/10), I contacted the dealership. After being bounced between departments and getting no clear direction, I had the vehicle inspected at Discount Tire. They informed me that three of the tire sensors were nearly dead and the fourth was completely nonfunctional; this was less than 24 hours after purchase. The tires themselves were older but still in usable condition. However, this did not explain the shuddering issue.
When I brought the car back to the dealership around 3 PM, I was abruptly approached by the sales manager who took me on a test drive. He immediately questioned where I had filled up with gas, implying that using Circle K might be the issue, and claimed the vehicle seemed like it was "starving for gas." We returned and I was left with no update or clear next steps.
After waiting, I informed the sales department I had to leave to pick up my kids. Wes, the service manager, assured me they would investigate and follow up. Later that day, he informed me the vehicle would need to be sent to the neighboring Chevy dealership for further inspection.
On October 13, I contacted the Chevy dealership myself and spoke with Jessie, who was incredibly helpful and transparent. He informed me that the torque converter needed to be replaced and had already sent the diagnosis to Nissan. Nissan then told us the sales manager would need to approve the repair.
Thankfully, on October 15, the repair was approved. Even better, Chevy was able to fix the issue quickly and the car was ready for pickup on October 16.
While I am relieved that the issue was ultimately resolved, this entire experience has been frustrating, time-consuming, and deeply disappointing, especially as a repeat customer. I do not intend to return to this dealership for future purchases, and I cannot, in good conscience, recommend their sales team to anyone.
However, I would like to sincerely commend:
Kevin (Finance Manager) – professional, personable, and extremely helpful.
Wes (Service Manager at Nissan) – responsive and attentive once involved.
Jessie (Service Manager at Chevy) – went above and beyond with timely and clear communication.
Read More
Dealer Reviews
Cars for Sale
Dealer Log In